Dell 320 manual Diagnostic Lights, Light Pattern Problem Description Suggested Resolution

Page 134

then turns off

 

(see Diagnostic Lights).

Solid yellow

The Dell Diagnostics is running a test, or a device

If the Dell Diagnostics is running, allow the testing to complete.

 

on the system board may be faulty or incorrectly

 

 

installed.

If the computer does not boot, contact Dell for technical assistance

 

 

 

 

(see Contacting Dell).

 

 

 

Blinking yellow

A power supply or system board failure has

See Power Problems.

 

occurred.

 

 

 

 

Solid green and a beep code

A problem was detected while the BIOS was

See Beep Codes for instructions on diagnosing the beep code. Also,

during POST

executing.

check the diagnostic lights to see if the specific problem is identified

 

 

(see Diagnostic Lights).

 

 

 

Solid green power light and no

The monitor or the graphics card may be faulty or

Check the diagnostic lights to see if the specific problem is identified

beep code and no video during

incorrectly installed.

(see Diagnostic Lights). See Video and Monitor Problems.

POST

 

 

Solid green power light and no

An integrated system board device may be faulty.

Check the diagnostic lights to see if the specific problem is identified

beep code but the computer

 

(see Diagnostic Lights). If the problem is not identified, contact Dell

locks up during POST

 

for technical assistance (see Contacting Dell).

 

 

 

 

 

 

Diagnostic Lights

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

To help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4"on the front or back panel. The lights can be off or green. When the computer starts normally, the patterns or codes on the lights change as the boot process completes. When the computer starts normally, the patterns or codes on the lights change as the boot process completes. If the POST portion of system boot completes successfully, all four lights display solid green. If the computer malfunctions during the POST process, the pattern displayed on the LEDs may help identify where in the process the computer halted.

NOTE: The orientation of the diagnostic lights may vary depending on the system type. The diagnostic lights can appear either vertical or horizontal.

Light Pattern

Problem Description

Suggested Resolution

 

 

 

 

The computer is in a normal "off"

Plug the computer into a working electrical outlet and press the power button.

 

condition, or a possible pre-BIOS failure

 

 

has occurred.

 

 

The diagnostic lights are not lit after the

 

 

computer successfully boots to the

 

 

operating system.

 

 

 

 

 

A possible BIOS failure has occurred; the

Run the BIOS Recovery utility, wait for recovery completion, and then restart the computer.

 

computer is in the recovery mode.

 

 

 

 

 

A possible processor failure has occurred.

Reinstall the processor and restart the computer.

 

 

 

 

Memory modules are detected, but a

If you have one memory module installed, reinstall it and restart the computer. (see

 

memory failure has occurred.

Memory for instructions on how to remove and install memory modules.)

 

 

If you have two or more memory modules installed, remove the modules, reinstall one

 

 

module, and then restart the computer. If the computer starts normally, reinstall an

 

 

additional module. Continue until you have identified a faulty module or reinstalled all

 

 

modules without error.

 

 

If available, install properly working memory of the same type into your computer.

 

 

If the problem persists, contact Dell (see Contacting Dell).

 

 

 

 

A possible graphics card failure has

If the computer has a graphics card, remove the card, reinstall it, and then restart the

 

occurred.

computer.

 

 

If the problem still exists, install a graphics card that you know works and restart the

 

 

computer.

 

 

If the problem persists or the computer has integrated graphics, contact Dell (see

 

 

Contacting Dell).

 

 

 

 

A possible floppy or hard drive failure has

Reseat all power and data cables and restart the computer.

 

occurred.

 

 

 

 

 

A possible USB failure has occurred.

Reinstall all USB devices, check cable connections, and then restart the computer.

 

 

 

 

No memory modules are detected.

If you have one memory module installed, reinstall it and restart the computer. See

 

 

Memory for instructions on how to remove and install memory modules.

 

 

If you have two or more memory modules installed, remove the modules, reinstall one

 

 

module, and then restart the computer. If the computer starts normally, reinstall an

 

 

additional module. Continue until you have identified a faulty module or reinstalled all

 

 

modules without error.

 

 

If available, install properly working memory of the same type into your computer.

 

 

If the problem persists, contact Dell (see Contacting Dell).

 

 

 

 

 

 

Image 134
Contents Dell OptiPlex 320 Users Guide Manageability Advanced FeaturesLegacySelect Technology Control SecurityOption Settings Password ProtectionSystem Password Assigning a System PasswordAssigning an Administrator Password Administrator PasswordDeleting or Changing an Existing System Password Entering System Setup System SetupDisabling a Forgotten Password and Setting a New Password System Setup ScreensSystem Setup Options SystemPS/2 Boot Sequence UnlockedChanging Boot Sequence for Future Boots Booting to a USB DeviceChanging Boot Sequence for the Current Boot Memory KeyFloppy Drive Clearing Forgotten PasswordsJumper Setting Description Hyper-Threading Clearing Cmos SettingsPower Management Click Hardware and click Device ManagerSleep Mode Wake-Up Methods Windows XP Battery Back to Contents Turning Off Your Computer Before You BeginRecommended Tools Before Working Inside Your ComputerPage Mouse Cleaning Your ComputerComputer, Keyboard, and Monitor CDs and DVDsBack to Contents Connecting Multiple Monitors Connecting Two to Three Monitors Using Surround ViewChanging the Display Settings Front View Desktop ComputerAbout Your Desktop Computer Back-Panel Connectors Back ViewInside Your Computer System Board Components Installing an Expansion Card PCI and PCI Express CardsRemoving an Expansion Card Back to Contents Processor Removing the ProcessorInstalling the Processor Back to Contents Drive Interface Connectors General Installation GuidelinesConnecting Drive Cables IDE Drive Connector Serial ATA ConnectorCD/DVD Drive Power Cable ConnectorsConnecting and Disconnecting Drive Cables IDE Drive AddressingInstalling a CD/DVD Drive Floppy Drive Removing a Floppy DriveInstalling a Floppy Drive Hard Drive Removing a Hard DriveInstalling a Hard Drive Back to Contents Replacing the I/O Panel PanelRemoving the I/O Panel Power Supply Replacing the Power SupplyDC Power Connectors Pin Number Signal name AWG WirePin Number Signal Name 18-AWG Wire Pin Number Signal Name 22-AWG WireBack to Contents Removing the Computer Cover Desktop Computer Specifications Key Combinations ConnectorsDrives Controls and LightsEnvironmental PowerPhysical FCC Notice U.S. Only FCC Class BSupport.dell.com Finding InformationWhat Are You Looking For? Find It Here Click Start→ Help and Support Dell Support Website support.dell.comSelect Drivers & Downloads and click Go See Drivers and Utilities CD also known as ResourceCD Technical Assistance Online ServicesGetting Help Ftp.dell.comAutomated Order-Status Service Problems With Your OrderAutoTech Service Technical Support ServiceContacting Dell Diagnostics ChecklistBefore You Call Aruba Antigua and BarbudaArgentina Buenos Aires Australia Sydney011 Canada North YorkOntario Cayman IslandsDominican Republic Denmark CopenhagenDominica EcuadorGuyana GrenadaGuatemala Hong KongLatin America Japan KawasakiKorea Seoul Website support.euro.dell.com LuxembourgNew Zealand Website support.ap.dell.com Netherlands AntillesNetherlands Amsterdam NicaraguaWebsite support.euro.dell.com South Africa Johannesburg 005Slovakia Prague 09/091Turks and Caicos Islands Website support.ap.dell.com ThailandTrinidad/Tobago Customer Care BracknellVirgin Islands VenezuelaGlossary Device driver See driver Docking device See APRPage Page Module bay See media bay NIC See network adapterPage Video resolution See resolution Back to Contents Memory DDR2 Memory OverviewInstalling Memory Removing MemoryBack to Contents Mini Tower Computer Abbreviations and AcronymsMini Tower Computer About Your Mini Tower ComputerBack View Inside Your Computer System Board Components Back to Contents Installing a Expansion Card Installing a Expansion Card Removing an Expansion CardPage Removing an Expansion Card Back to Contents Processor Installing the Processor Page Back to Contents Data Cable Connectors IDE Data Cable Connector Sata Data Cable ConnectorIDE Drive Power Connector Sata Power Connector Hard Drive Hard drive Release tabs Adding a Second Hard Drive Page Drive-Panel Inserts Removing the Floppy Drive Installing the Floppy Drive CD/DVD Drive Removing a CD/DVD Drive Back to Contents Panel Power Supply Pspwrgood DC Power Connectors P3 and P5 DC Power Connectors P8 and P9 Removing the Computer Cover Mini Tower Computer Specifications Cards Full-height cards supported Power Microsoft Windows XP Features Transferring Information to a New ComputerUser Accounts and Fast User Switching Setting Up a Home and Office NetworkClick Checklist for creating a network Replacing the Computer Cover Desktop Computer Reinstalling Drivers and Utilities Reinstalling Drivers and the Operating SystemWhat Is a Driver? DriversUsing the Optional Drivers and Utilities CD Using Microsoft Windows XP System RestoreCreating a Restore Point Enabling System Restore Reinstalling Microsoft Windows XPUndoing the Last System Restore Restoring the Computer to an Earlier Operating StateWindows XP Setup Reinstalling Windows XPBooting From the Operating System CD Next Drive Problems Solving ProblemsBattery Problems CD and DVD drive problemsHard drive problems Keyboard ProblemsLockups and Software Problems Problems writing to a CD/DVD-RW driveComputer stops responding Other software problemsComputer does not start up Program stops respondingMemory Problems Mouse ProblemsNetwork Problems Power ProblemsPrinter Problems Restoring Default SettingsNo sound from speakers Serial or Parallel Device ProblemsSound and Speaker Problems If the screen is blank Video and Monitor ProblemsNo sound from headphones Check the diagnostic lights See Diagnostic Lights If the screen is difficult to readReplacing the System Board System BoardRemoving the System Board System Board ScrewsBack to Contents Models Dcsm and Dcne September 2006 P/N JK524 Rev. A01 When to Use the Dell Diagnostics Troubleshooting Tools and UtilitiesDell Diagnostics Starting the Dell Diagnostics From Your Hard DriveSystem Lights Dell Diagnostics Main MenuPower Light Problem Description Suggested Resolution Option FunctionDiagnostic Lights Light Pattern Problem Description Suggested ResolutionBeep Codes Code CauseError Messages Click the Change or Remove Program iconOperating system not found Read fault Requested sector not found Reset failed Microsoft Windows XP Click Performance and Maintenance and click SystemResolving Software and Hardware Incompatibilities Warranty
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