Dell 320 Japan Kawasaki, Korea Seoul, Latin America, Website support.euro.dell.com Luxembourg

Page 59

 

Technical Support (servers)

toll-free: 0120-198-498

 

 

 

 

Technical Support outside of Japan (servers)

81-44-556-4162

 

 

 

 

Technical Support (Dimension and Inspiron)

toll-free: 0120-198-226

 

 

 

 

Technical Support outside of Japan (Dimension and Inspiron)

81-44-520-1435

 

 

 

 

Technical Support (Dell Precision, OptiPlex, and Latitude)

toll-free:0120-198-433

 

 

 

Japan (Kawasaki)

Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)

81-44-556-3894

 

 

Technical Support (PDAs, projectors, printers, routers)

toll-free: 0120-981-690

 

International Access Code:

 

 

Technical Support outside of Japan (PDAs, projectors, printers, routers)

81-44-556-3468

001

 

 

Faxbox Service

044-556-3490

 

Country Code: 81

 

 

24-Hour Automated Order Status Service

044-556-3801

 

 

 

 

City Code: 44

Customer Care

044-556-4240

 

 

 

Business Sales Division (up to 400 employees)

044-556-1465

 

 

 

 

Preferred Accounts Division Sales (over 400 employees)

044-556-3433

 

 

 

 

Public Sales (government agencies, educational institutions, and medical

044-556-5963

 

institutions)

 

 

 

 

 

 

Global Segment Japan

044-556-3469

 

 

 

 

Individual User

044-556-1760

 

 

 

 

Switchboard

044-556-4300

 

 

 

Korea (Seoul)

E-mail: krsupport@dell.com

 

 

 

International Access Code:

Support

toll-free: 080-200-3800

 

 

Support (Dimension, PDA, Electronics and Accessories)

toll-free: 080-200-3801

001

Country Code: 82

Sales

toll-free: 080-200-3600

Fax

2194-6202

 

City Code: 2

 

 

Switchboard

2194-6000

 

 

 

 

Customer Technical Support (Austin, Texas, U.S.A.)

512 728-4093

 

 

 

 

Customer Service (Austin, Texas, U.S.A.)

512 728-3619

 

 

 

 

Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)

512 728-3883

Latin America

 

 

Sales (Austin, Texas, U.S.A.)

512 728-4397

 

 

 

 

 

 

512 728-4600

 

SalesFax (Austin, Texas, U.S.A.)

 

 

 

or 512 728-3772

 

 

 

 

Website: support.euro.dell.com

 

 

 

 

Luxembourg

Support

342 08 08 075

International Access Code: 00

Home/Small Business Sales

+32 (0)2 713 15 96

 

 

Corporate Sales

26 25 77 81

 

Country Code: 352

Customer Care

+32 (0)2 481 91 19

 

 

 

 

Fax

26 25 77 82

 

 

 

Macao

Technical Support

toll-free: 0800 105

 

 

 

Customer Service (Xiamen, China)

34 160 910

Country Code: 853

 

 

Transaction Sales (Xiamen, China)

29 693 115

 

 

 

 

 

Website: support.ap.dell.com

 

Malaysia (Penang)

 

 

Technical Support (Dell Precision, OptiPlex, and Latitude)

toll-free: 1 800 880 193

 

 

 

International Access Code: 00

Technical Support (Dimension, Inspiron, and Electronics and Accessories)

toll-free: 1 800 881 306

 

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

toll-free: 1800 881 386

Country Code: 60

 

 

Customer Care

toll-free: 1800 881 306 (option 6)

 

 

 

 

City Code: 4

Transaction Sales

toll-free: 1 800 888 202

 

Corporate Sales

toll-free: 1 800 888 213

 

 

 

 

E-mail: la-techsupport@dell.com

 

 

 

 

 

 

001-877-384-8979

 

Customer Technical Support

 

 

 

or 001-877-269-3383

 

 

 

Mexico

 

50-81-8800

 

Sales

 

International Access Code: 00

 

or 01-800-888-3355

 

 

 

Country Code: 52

 

001-877-384-8979

Customer Service

 

 

 

 

 

or 001-877-269-3383

 

 

 

 

 

50-81-8800

 

Main

 

 

 

or 01-800-888-3355

Montserrat

E-mail: la-techsupport@dell.com

 

 

 

General Support

toll-free: 1-866-278-6822

 

 

 

 

 

 

 

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Contents Dell OptiPlex 320 Users Guide Security Advanced FeaturesLegacySelect Technology Control ManageabilityAssigning a System Password Password ProtectionSystem Password Option SettingsAssigning an Administrator Password Administrator PasswordDeleting or Changing an Existing System Password System Setup Screens System SetupDisabling a Forgotten Password and Setting a New Password Entering System SetupSystem System Setup OptionsPS/2 Unlocked Boot SequenceMemory Key Booting to a USB DeviceChanging Boot Sequence for the Current Boot Changing Boot Sequence for Future BootsFloppy Drive Clearing Forgotten PasswordsJumper Setting Description Click Hardware and click Device Manager Clearing Cmos SettingsPower Management Hyper-ThreadingSleep Mode Wake-Up Methods Windows XP Battery Back to Contents Before Working Inside Your Computer Before You BeginRecommended Tools Turning Off Your ComputerPage CDs and DVDs Cleaning Your ComputerComputer, Keyboard, and Monitor MouseBack to Contents Connecting Two to Three Monitors Using Surround View Connecting Multiple MonitorsChanging the Display Settings Front View Desktop ComputerAbout Your Desktop Computer Back View Back-Panel ConnectorsInside Your Computer System Board Components PCI and PCI Express Cards Installing an Expansion CardRemoving an Expansion Card Back to Contents Removing the Processor ProcessorInstalling the Processor Back to Contents IDE Drive Connector Serial ATA Connector General Installation GuidelinesConnecting Drive Cables Drive Interface ConnectorsIDE Drive Addressing Power Cable ConnectorsConnecting and Disconnecting Drive Cables CD/DVD DriveInstalling a CD/DVD Drive Removing a Floppy Drive Floppy DriveInstalling a Floppy Drive Removing a Hard Drive Hard DriveInstalling a Hard Drive Back to Contents Replacing the I/O Panel PanelRemoving the I/O Panel Replacing the Power Supply Power SupplyPin Number Signal name AWG Wire DC Power ConnectorsPin Number Signal Name 22-AWG Wire Pin Number Signal Name 18-AWG WireBack to Contents Removing the Computer Cover Desktop Computer Specifications Controls and Lights ConnectorsDrives Key CombinationsEnvironmental PowerPhysical FCC Class B FCC Notice U.S. OnlySupport.dell.com Finding InformationWhat Are You Looking For? Find It Here Click Start→ Help and Support Dell Support Website support.dell.comSelect Drivers & Downloads and click Go See Drivers and Utilities CD also known as ResourceCD Ftp.dell.com Online ServicesGetting Help Technical AssistanceTechnical Support Service Problems With Your OrderAutoTech Service Automated Order-Status ServiceContacting Dell Diagnostics ChecklistBefore You Call Australia Sydney Antigua and BarbudaArgentina Buenos Aires ArubaCayman Islands Canada North YorkOntario 011Ecuador Denmark CopenhagenDominica Dominican RepublicHong Kong GrenadaGuatemala GuyanaWebsite support.euro.dell.com Luxembourg Japan KawasakiKorea Seoul Latin AmericaNicaragua Netherlands AntillesNetherlands Amsterdam New Zealand Website support.ap.dell.com09/091 005Slovakia Prague Website support.euro.dell.com South Africa JohannesburgCustomer Care Bracknell Website support.ap.dell.com ThailandTrinidad/Tobago Turks and Caicos IslandsVenezuela Virgin IslandsGlossary Docking device See APR Device driver See driverPage Page NIC See network adapter Module bay See media bayPage Video resolution See resolution Back to Contents DDR2 Memory Overview MemoryRemoving Memory Installing MemoryBack to Contents Abbreviations and Acronyms Mini Tower ComputerAbout Your Mini Tower Computer Mini Tower ComputerBack View Inside Your Computer System Board Components Back to Contents Installing a Expansion Card Removing an Expansion Card Installing a Expansion CardPage Removing an Expansion Card Back to Contents Processor Installing the Processor Page Back to Contents IDE Data Cable Connector Sata Data Cable Connector Data Cable ConnectorsIDE Drive Power Connector Sata Power Connector Hard Drive Hard drive Release tabs Adding a Second Hard Drive Page Drive-Panel Inserts Removing the Floppy Drive Installing the Floppy Drive CD/DVD Drive Removing a CD/DVD Drive Back to Contents Panel Power Supply Pspwrgood DC Power Connectors P3 and P5 DC Power Connectors P8 and P9 Removing the Computer Cover Mini Tower Computer Specifications Cards Full-height cards supported Power Transferring Information to a New Computer Microsoft Windows XP FeaturesSetting Up a Home and Office Network User Accounts and Fast User SwitchingClick Checklist for creating a network Replacing the Computer Cover Desktop Computer Drivers Reinstalling Drivers and the Operating SystemWhat Is a Driver? Reinstalling Drivers and UtilitiesUsing the Optional Drivers and Utilities CD Using Microsoft Windows XP System RestoreCreating a Restore Point Restoring the Computer to an Earlier Operating State Reinstalling Microsoft Windows XPUndoing the Last System Restore Enabling System RestoreWindows XP Setup Reinstalling Windows XPBooting From the Operating System CD Next CD and DVD drive problems Solving ProblemsBattery Problems Drive ProblemsProblems writing to a CD/DVD-RW drive Keyboard ProblemsLockups and Software Problems Hard drive problemsProgram stops responding Other software problemsComputer does not start up Computer stops respondingMouse Problems Memory ProblemsPower Problems Network ProblemsRestoring Default Settings Printer ProblemsNo sound from speakers Serial or Parallel Device ProblemsSound and Speaker Problems If the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to read Check the diagnostic lights See Diagnostic LightsSystem Board Screws System BoardRemoving the System Board Replacing the System BoardBack to Contents Models Dcsm and Dcne September 2006 P/N JK524 Rev. A01 Starting the Dell Diagnostics From Your Hard Drive Troubleshooting Tools and UtilitiesDell Diagnostics When to Use the Dell DiagnosticsOption Function Dell Diagnostics Main MenuPower Light Problem Description Suggested Resolution System LightsLight Pattern Problem Description Suggested Resolution Diagnostic LightsCode Cause Beep CodesClick the Change or Remove Program icon Error MessagesOperating system not found Read fault Requested sector not found Reset failed Microsoft Windows XP Click Performance and Maintenance and click SystemResolving Software and Hardware Incompatibilities Warranty
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