Dell 3115CN manual Appendix, Dell Technical Support Policy, Contacting Dell

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Appendix

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Appendix

Dell Technical Support Policy

Contacting Dell

Warranty and Return Policy

Dell Technical Support Policy

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software program and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support. Additional technical support options may be available for purchase.

Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).

Contacting Dell

You can access Dell Support at http://www.support.dell.com/. Select your region on the top page, and fill in the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:

World Wide Web http://www.dell.com/

http://www.dell.com/ap/ (for Asian/Pacific countries only) http://www.euro.dell.com (for Europe only) http://www.dell.com/la/ (for Latin American countries)

Anonymous file transfer protocol (FTP) ftp://ftp.dell.com/

Log in as user: anonymous, and use your email address as your password.

Electronic Support Service mobile_support@us.dell.com support@us.dell.com

apsupport@dell.com (for Asian/Pacific countries only) support.euro.dell.com (for Europe only)

Electronic Quote Service

apmarketing@dell.com (for Asian/Pacific countries only)

Electronic Information Service

mk:@MSITStore:C:\Users\14JMIS~1\AppData\Local\Temp\Rar$DIa0.409\UsersGuide.ch... 2/29/2012

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Contents Dell Multifunction Color Laser Printer 3115cn Users Guide ADF United States Government Restricted Rights Finding Information Troubleshooting Guide Troubleshooting Guide Finding Information Dell Printer Configuration Web Tool Using the Dell Printer Configuration Web Tool For Internet Explorer 6.0/7.0 Display Format Changing the Settings of Menu Items TCP/IP Printer Status Printer Settings ECP Dell Printer Configuration Web Tool Tiff TTN2 Pstn Dell Printer Configuration Web Tool Printer Settings ECP Dell Printer Configuration Web Tool Dell Printer Configuration Web Tool Tiff TTN2 Sets Pstn as the line type Printer Maintenance Dell Printer Configuration Web Tool Print Server Settings Ssid Http Print Server Settings 10BASE-T TCP/IP IPX/SPX NCP Snmp ·IPX Other Features Copy Printer Settings Mail Address Server Address Top Phone Book Print Volume Tray Settings About Your Multifunction Printer Automatic Document Feeder ADF Power Saver Mode2 Operator PanelInstalling the Print Cartridges Installing the Print CartridgesInstalling the Print Cartridges Installing the Print Cartridges Installing the Print Cartridges Connecting Your Multifunction Printer Choosing the Right CableConnecting the Multifunction Printer Locally Turn On the Multifunction Printer Connecting the Multifunction Printer to the Network Ethernet port Print and Check the System Settings Assign an IP AddressConnecting the Telephone Line Verify the IP SettingsConnecting Your Multifunction Printer Page Enterprise Console Management Modules Installing Optional Modules Installing Optional Modules Installing Optional Modules Microsoft Windows Vista When Using PCL DriverWindows 2000/Windows NT When Using PS Driver Mac OSInstalling a Duplexer Installing Optional Modules When Using PCL Driver When Using PS Driver Installing a Memory Card Enterprise x64 EditionInstalling Optional Modules When Using PCL Driver Click Apply, and then click OK Close the Printers dialog box Installing the Dell Multi-Protocol Card IPv6 Windows Vista Installing the Dell Wireless Printer Adapter 3310 USB Confirming the Installation of the Multi-Protocol CardInstalling Optional Modules Wireless Installation using USB connection Installing Optional Modules Installing Optional Modules Installing Optional Modules Installing Optional Modules Installing Optional Modules Installing Optional Modules Installing Optional Modules Installing Optional Modules Installing Optional Modules Installing Optional Modules Installing Optional Modules Wireless Installation using wireless connection For Windows Server Installing Optional Modules Installing Optional Modules Installing Optional Modules For Dynamic Host Configuration Protocol network For example For Fixed IP network For example, http//1.2.3.5 For Dynamic Host Configuration Protocol network For example, http//168.254.1.1 For Fixed IP network For example, http//1.2.3.5 Access point Infrastructure, Dhcp network Installing Optional Modules Access point Infrastructure, Fixed IP network For example, IP Subnet mask For example, http//192.168.1.2 Confirming the Installation of the Wireless Printer Adapter Print Media Guidelines Paper CharacteristicsPaper Recommended Paper Unacceptable PaperSelecting Paper Selecting Preprinted Forms and LetterheadPrinting on Letterhead Selecting Pre-punched PaperEnvelopes TransparenciesSelecting Transparencies Labels Storing Print Media Identifying Print Media Sources and SpecificationsPrint Media Sizes and Support Print Media Supported Setup Paper Type Loading Print Media Loading Print Media in Standard and Optional TraysLoading Print Media Loading Letterhead Loading the Multipurpose Feeder Print Media DimensionsMultipurpose Feeder CapacityLoading Print Media Using the Multipurpose Feeder Loading EnvelopesUsing Booklet Print Using the Duplex FunctionLinking Trays Using the Output Tray Using the Output Tray Extension Using the Operator Panel Buttons Operator PanelPrinting a Panel Settings Printing a System Settings System SettingsUsing the Operator Panel to Change System Settings System Settings Resetting Defaults Initializing Nvram for Network SettingsUnderstanding Menus Reduce/Enlarge Sharpness Auto Fit Collated Scan to Email Using the Scan MenusCopy Defaults Scan to NetworkFile Format Scan to ApplicationColor Original Type ResolutionDocument Size Sharpness Lighter/DarkerContrast Using the Fax Menus Group Dial OnHook Delayed StartPolling Receive Fax Defaults Using the Job Status MenusStored Print Using the Setup Menus Understanding Menus Tray System Settings ReportsAdmin Menu Job HistoryPaper Tray Print LanguagePaper Size Orientation Sided PrintBinding Edge FontSymbol Set Font Size Form Line Font PitchQuantity Image Enhance Draft ModeHex Dump PS Error Report Default ColorLineTermination PS Job Time-Out Wired NetworkPaper Select Mode EthernetTCP/IP Protocol LPDIPX/SPX Initialize NVM IP Filter IPv4Adobe Protocol Wireless/Status Wireless NetworkWireless/Reset Wireless Protocol IPP IPX/SPX Parallel Settings Fax Settings Interval TimerAns Select Number of RedialInt. of Redial Auto Answer FaxLine Monitor Ring Tone VolumeAuto Ans. Ans/FAX Line TypeRemote Rcv Tone DM PreventionRemote Receive Duplex PrintLocal Name Send HeaderSend Header Name Drpd PatternFwd. Set Print Forward SettingsFwd. Settings Num Prefix DialColor Fax Prefix Dial NumDiscard Size Extel Hook ThreshPower Saver Timer Fwd. Error PrintPower Saver Mode2 CountryAuto Reset Alert ToneUnderstanding Menus Clock Settings Time-OutMm/inch Auto Log PrintPrint Text Print IDBanner Sheet Fax Transmit Fax ActivityFax Broadcast RAM Disk Protocol MonitorSubstitute Tray Adjust BTR Paper DensityAdjust Fuser Auto Reg Adjust Init Print Meter Color Reg AdjustClear Storage Adjust Altitude Non-DELL TonerPanel Lock/Panel Lock Set Panel Lock/Change PasswordCopy/Scan/Fax Lock/Change Password Copy/Scan/Fax Lock/Copy/Scan/Fax SetSecure Receive/Secure Receive Set Secure Receive/Change PasswordSpeed Dial Server Address Panel LanguageAddress Book Fax PendingSetting of Panel Lock Disabling Panel LockUnderstanding Menus Status Window Understanding Your Multifunction Printer SoftwarePrinting Status Window Status Monitor ConsoleUser Setup Disk Creating Tool Printer Settings UtilitySoftware Update Address Book Editor ScanButton ManagerDell ScanCenter Sending a Job to Print PrintingTips for Successful Printing Tips on Storing Print MediaCanceling From the Printer Operator Panel Canceling a Print JobCanceling a Job From the Computer Running Windows Printing a Report Printing a Font Sample ListPrinting Held and Proof Print Jobs Using the Print and Hold FunctionPrinting and Deleting Held Jobs Store PrintProof Print Secure PrintCopying Making Copies From the Document Feeder Glass Copying Making Copies From the ADF Color Original Type Color Saturation Auto Fit 2Sided Multiple-Up Poster Copying Image Repeat MarginChanging the Default Settings CollatedSetting the Power Saver Timer Option Scanning Scanning OverviewScanning From Operator Panel Scanning Using the Windows Image Acquisition WIA Driver Scanning Using a Scanner on the Network Sharing a Folder From Your ComputerScanning Scanning Scanning Setting Up the Address Book Page Scanning Scanning Scan to Computer/Server Through Wireless Setup Sharing a Folder With Sub-folder From Your Computer Setting Problems Start to send the scanned file on the NetworkCreate a Password for Your User Login Account Locate the IP Address of Your ComputerRegistering a New User Setting E-Mail AlertStart to send e-mail with the scanned file Setting Problems FAX Languages Setting Procedure Setting the Machine IDChanging Numbers or Names Using the Number Keypad to Enter CharactersKeypad Letters and Numbers Inserting a PauseSetting Sounds Setting the Time and DateChanging the Clock Mode Speaker, Ringer, Key Sounds and Alarm SoundsSpeaker Volume Sending a Delayed FaxSpecifying the Fax Settings Changing the Fax Settings OptionsAvailable Fax Settings Options · PBXAdvanced Fax Settings DrpdModem Speed Sending a Fax Loading an Original DocumentOriginal Type Adjusting the Document ResolutionLighter/Darker Sending a Fax Manually Sending a Fax AutomaticallyConfirming Transmissions Sending a Fax from the driver Direct Fax Example ProcedureAutomatic Redialing Transmission image quality About Receiving Modes Receiving Automatically in the Fax ModeReceiving a Fax Loading Paper for Receiving FaxesReceiving Manually Using an External Telephone Receiving Manually in the Tel ModeReceiving Automatically in the TEL/FAX or Ans/FAX Mode Receiving Faxes Using the Drpd ModeColor Fax Setting the Color Fax FunctionChanges in the menu for color fax settings Conditions faxing in colorSpeed Dialing Sending a Fax Using a Speed DialAutomatic Dialing Storing a Number for Speed DialingGroup Dialing Setting Group DialEditing Group Dial Numbers Other Ways to Fax Using the Secure Receiving ModePrinting a Speed Dial List Using an Answering Machine Changing Setting OptionsPrinting a Report Using a Computer Modem About Sharing the Multifunction Printer on a Network Wired Network-connected PrinterNetworking Locally-shared PrinterSetting Up the Locally Shared Printer Point and Print Peer-to-Peer Setting Up a Network-connected Printer Configuring Network Parameters on the Operator PanelSetting Network Protocols Printing a Network ConfigurationConfiguring TCP/IP Dynamic Addressing BOOTP/DHCP Static AddressingRestoring the Network Configuration Resetting the Network Interface CardTypefaces and fonts Weight and styleUnderstanding Fonts Pitch and Point SizeBitmapped and Scalable Fonts Resident Fonts PCL 5/PCL Carta Goudy Bold ITC Lubalin Graph Demi Symbol Sets Symbol Sets for PCL 5/PCLISO 6 Ascii Understanding Multifunction Printer Messages NNN-NNNSee Clearing Jams YYY Understanding Multifunction Printer Messages ADF Yymmddhhmmss Understanding Multifunction Printer Messages Clearing Jams Avoiding JamsIdentifying the Location of Paper Jams Removing Print Jams from the ADF Removing Print Jams From the Multipurpose Feeder Clearing Jams Removing Print Jams From the Standard Tray Clearing Jams Removing Print Jams From the Fuser Unit Clearing Jams Clearing Jams Removing Print Jams From the Optional Duplexer Clearing Jams Removing Print Jams From the Optional Feeder Clearing Jams Clearing Jams Page Printer Setup Printing With Web Services for Devices WSDInstalling a Printer Driver Using the Add Printer Wizard Determining the Status of Supplies Maintaining Your Multifunction PrinterConserving Supplies Ordering Supplies Replacing Print Cartridges Storing ConsumablesRemoving the Used Print Cartridge Installing a New Print Cartridge Maintaining Your Multifunction Printer Replacing the Fuser Unit Removing the Used Fuser Unit Maintaining Your Multifunction Printer Installing a New Fuser Unit Maintaining Your Multifunction Printer Replacing Separator Rollers Removing the Used Separator Roller in TrayMaintaining Your Multifunction Printer Installing the New Separator Roller in the Tray Removing the Used Separator Roller Inside the Multifunction Printer Align the hole of the new separator roller with the axle Replacing the Transfer Belt Unit Removing the Used Transfer Belt Unit Installing a New Transfer Belt Unit Maintaining Your Multifunction Printer Printing the Color Registration Chart Adjusting Color RegistrationDetermining Values Cleaning the scanner Entering ValuesCleaning the Roller in the ADF Maintaining Your Multifunction Printer Removing Options Removing the Optional 550-Sheet Paper FeederRemoving Options Removing the Optional Duplexer Removing Options Removing the Optional Memory Card Removing Options Removing the Optional Multi-Protocol Card Removing Options Removing the Wireless Printer Adapter Removing Options Close the control board cover and turn the screw clockwise Printer Specifications OS CompatibilityDimensions Power SupplyMemory Environmental Copier Specification CablesScanner Specification Facsimile SpecificationsPrinter Specifications Safety and Regulatory Information Safety Information Regulatory InformationFCC Information Industry Canada Compliance StatementCE Notice European Union Avis de Conformité aux Normes de lindustrie du CanadaEuropean Community EC Directives Conformity CE Mark NoticeNoise Emissions Levels Información NOM únicamente para MéxicoEnergy Star Laser NoticeEnergy Star Compliance Safety and Regulatory Information Safety and Regulatory Information Dell Technical Support Policy AppendixContacting Dell Warranty and Return Policy

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