Panasonic KX-FPG381 operating instructions No Extra Cost, Panasonic FAX Advantage Program

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KX-FPG381

Panasonic FAX ADVANTAGE PROGRAM

Proof of Purchase

 

Free peace of mind, direct from Panasonic

NO EXTRA COST

FAX ADVANTAGE PROGRAM

■6-month limited warranty1: parts, labor, and toll-free help line2

■Free replacement3 and repair program

The Panasonic Fax Advantage Consumer Service Program. Panasonic knows that if your fax machine is not up and running, neither is your business. That’s why we created the Panasonic Fax Advantage Program. Included at no extra cost with the purchase of a new and unused Panasonic Fax Machine (along with included handset), the Fax Advantage Program can provide a free replacement unit3 if your original unit is in need of repair.

Here’s how it works:

1.If you have a problem with your fax that you purchased new and unused while it is covered by the period of limited warranty1, call our toll-free help-line at 1-800-HELP-FAX2.

2.Talk to one of our technical experts to diagnose your problem over the phone.

3.If repairs are necessary and you are entitled to service under the terms and conditions of the limited warranty4, we will send a refurbished replacement unit to you by UPS Ground service delivery. The shipping method is upgradable for an extra

charge.

A second option available under our limited warranty is to mail-in or carry-in your fax to one of our Regional Service centers, where the unit will be repaired and returned to you.

Instructions:

If you choose to receive a replacement unit under the Fax Advantage Program, Panasonic will provide a replacement unit which will be completely refurbished, quality-tested by Panasonic technicians and individually hand-inspected before it is shipped to you. You will keep the replacement unit and send the original unit to us in the replacement unit’s box. UPS will pick up the unit at no charge to you, should it be determined that you are entitled to warranty service. A proof-of-purchase must be included with the returned product. Any unit that is replaced by Panasonic and not shipped with proper proof-of-purchase by you will be subject to a minimum $100.00 charge. The original unit must be properly packaged in the same manner as the replacement unit, utilizing the packing materials provided. Damage due to improper or inadequate packing will be charged to you as an out-of-warranty cost.

If our 1-800-HELP-FAX technicians determine that your unit may be an “out-of-box failure”5, we will attempt to provide you with a factory-new replacement unit6. You must ship a copy of your receipt with your original unit to verify that you purchased the unit within 10 days prior to your 1-800-HELP-FAX call.

Requirements:

You must give our technicians a valid credit card number (Discover, VISA, Master Card, or American Express/Optima). Product that is not returned to Panasonic by 10 business days after shipment of the replacement product will be charged to your credit card account at Panasonic’s Suggested Retail Price (see dealer for details). If your original unit is not eligible for warranty service, your card will be charged for the non-warranty repair of the unit at Panasonic’s current rate for parts and labor and for any shipping charges associated with this program. If you do not wish to pay out-of-warranty repair costs, you will be responsible for returning the replacement unit to Panasonic and for paying all shipping charges associated with this program including the UPS delivery of the replacement product to you, shipment of the problem unit to Panasonic, shipment of the replacement unit back to Panasonic and the return of your original unit back to you. Credit status will be verified prior to sending the replacement product.

1.See dealer for limited warranty details.

2.After the fax advantage program, contact our Continued Services Technical Support Line at 1-900-555-PANA (1-900- 555-7262), for fee based technical support.

3.Replacement unit is refurbished.

4.Replacement program is only available in the 50 United States, is subject to termination at any time without advance notice, and does not cover optional accessories.

5.“Out-of-box failure” is an inoperable unit that was purchased no more than 10 days prior to your 1-800-HELP-FAX call, and would otherwise qualify for warranty service under the terms and conditions of the limited warranty.

6.Panasonic reserves the right to send a refurbished unit.

Panasonic Consumer Electronics

Panasonic Sales Company,

Company, Division of Matsushita

Division of Matsushita Electric of

Electric Corporation of America

Puerto Rico, Inc.

One Panasonic Way,

Ave. 65 de Infantería, Km. 9.5

Secaucus, New Jersey 07094

San Gabriel Industrial Park, Carolina,

 

Puerto Rico 00985

PFQX1855YA CM0503MK1053

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Contents Operating Instructions How to use the operating instructions OpenButtons Location of controlsButtons Listed in alphabetical order Navigator, LOUD/SEARCH FEnergy Star Thank you for purchasing a Panasonic fax machineFor your future reference TrademarksImportant safety instructions Never install telephone wiring during a lightning stormBattery For best performance Battery chargeOperating distance and noise Machine Directory101 102Power cord Included accessoriesPart number*1 Quantity Specifications Quick start sheetBase unit Accessory informationOverview To place an order online for customers in the U.S.A. onlyDescription of handset buttons Description of base unit buttonsHandset Description of base unit display Description of handset displayIntroduction and Installation Ink film Installing the ink filmOpen the front cover 1 by pulling up the center part Replacing the ink film Turn TightRecording paper Paper trayTo use A4 size paper Battery replacement Battery installationBelt clip To attach the belt clip To remove the belt clip To switch to the speakerphone while using the headsetHeadset optional To connect an optional headset to the handsetCharger unit Using surge protectorsConnections To a single telephone line jackWall mounting the charger 45 cm 31/32 For Fax Advantage assistance, callHandset display Battery strength Battery chargeBattery strength Battery lifeStop Menu Selecting the way to use your fax machinePress SET Case 1 TAM/FAX How to setupHow to receive calls Your situationSET Case 3 TEL only Preparation How to receive faxes Case 4 FAX onlyHandset receiver volume Adjusting handset volumeRinger volume Speaker volumeFax voice guidance volume Adjusting base unit volumeAnswering machine volume Date and time Using the handsetUsing the base unit SaveExample 1015 PM 12 hour clock entry For Caller ID service usersYour logo To correct a mistakeDelete button To select characters using a or BButtons Characters O M N O Display order of characters To enter your logo Example BillExample +234 Your fax numberRegistration of additional handsets Enter the correct numberBase unit Press Mute Handset Being used. Registration must be completed within 1 minuteHandset display shows the instructions as follows Press the right soft key OKMaking phone calls SP-PHONE HOLD/CLEAR PAUSE/REDIALDigital SP-PHONE Mute REDIAL/PAUSE Answering phone callsHOLD/CLEAR OFF SP-PHONEHOLD/CLEAR CONF/FUNCTION Setting is OFF. To activate this feature, seePress Digital SP-PHONEand talk into the microphone To select characters with the dialing button ButtonsMaking a phone call using the navigator directory ClearErasing a stored item To cancel erasing, press Press HOLD/CLEAR again Press OFFEditing a stored item To search for a name by initialFrom a handset to the base unit or another handset Copying the directoryFrom the base unit to a handset Caller ID service How Caller ID is displayedMake sure the handset is not being used What , means Viewing and calling back using caller informationDial Edit If the same person calls more than onceFAX/START Digital SP-PHONE Erasing caller information Caller ID number auto edit featureUsing the handset Make sure the handset is not being used Erasing all caller informationErasing specific caller information Storing caller information into the navigator directoryInto the handset Into the base unitMaking intercom calls IntercomAnswering intercom calls To transfer a call from the base unit Transferring a callTo transfer a call from the handset INTERCOM/TRANSFERCall share To join a conversation Call share featureConference LOCATOR/INTERCOMTurning on the room monitor feature Base unit Room monitor featureTurning on the room monitor feature Handset Monitoring a roomTo call another handset To turn the 2-way radio mode onTo turn the mode OFF To answer a callSending a fax manually FAX/START Digital SP-PHONE SET REDIAL/PAUSESending a fax using the navigator directory Documents you can sendAdding a new item into the broadcast memory Broadcast transmissionProgramming items into the broadcast memory Erasing a stored item from the broadcast memoryReceiving a fax manually Auto Answer OFF Activating TEL modeTo cancel broadcast transmission To send the same document to a one-time group of itemsActivating TAM/FAX mode Receiving a fax automatically AutoChanging the ring setting in TAM/FAX mode Activating FAX only modeHow to receive calls Receiving a voice message and fax document in one callActivating the Distinctive Ring feature Distinctive Ring service from your phone companyUsing two or more phone numbers on a single telephone line Ring pattern SettingsProgramming the ring pattern assigned for fax Other triple ring short-short Long ringsMore copying features Making a copy92% Setting Recording Original Paper size Document Size 100%Default 86%To use a mailbox Mailbox featuresWhen a caller calls Caller’s recording timePre-recorded greeting message Recording your greeting messageErasing your recorded greeting message Greeting Stop EraseTo play back messages Leaving a message for others or yourselfListening to recorded messages Transfer Stop Erase Mailbox Digital SP-PHONEErasing recorded messages Transferring a call to a mailboxDial Playedit Remote operation with the handsetListening to recorded messages SP-PHONE OFFRemote operation using the direct commands Operating from a remote location Summary of remote operationInterrupting remote operation Turning on the Auto Answer modeRemote operations following voice menu Slow talk message playback During playbackProgramming advanced features Basic featuresProgramming basic features Base unit programmingAdvanced features Code #34 Setting the quick scan Code #26 Setting the Caller ID list to print automaticallyCode #31 Activating the Distinctive Ring feature Code #25 Sending a fax at a specific timeCode #47 Setting the fax voice guidance Code #44 Setting the memory reception alertCode #46 Setting friendly reception Code #51 Setting the mailbox 2 passwordCode #72 Setting flash time Code #62 Setting line modeCode #67 Setting the incoming message monitor Code #73 Setting incoming call toneProgrammable functions Handset programmingFunction menu table Main menu Sub-menuSetting auto talk feature Setting ringer tone for external callsSetting incoming call tone Setting dialing modeSetting line mode Pulse For rotary pulse dial serviceSetting the flash time Scroll to Initial setting by pressing v or e, and pressSetting the room monitor feature Setting the mailbox 2 or 3 passwordPress the right soft key Save Press OFF Make sure the handset and the base unit are not being used Canceling the handset registrationRe-registering the handset HOLD/CLEAR, and enterExample Extension number Error messages Reports Error messages DisplayFilm is empty. Replace the film with a new One Remaining film is low. Prepare a new filmRecording paper jam occurred. Clear the jammed paper Unit is too hot. Let the unit cool downRegistered to the base unit, see SP-PHONEor Digital SP-PHONEInitial settings When a function does not work, check hereGeneral Cordless handset Cannot redial by pressing PAUSE/REDIAL Handset stops working while being usedCannot store an item in the navigator directory Cannot receive documents by pressing *#9 on the handsetFax sending Fax receivingCopying Answering machineRecording paper jams If a power failure occursWhen the recording paper has jammed in the unit Display will show the followingWhen the recording paper was not fed into the unit properly Document feeder cleaning Document jams sendingThermal head cleaning Do not use paper products, such as paper towels or tissuesHelp Reference lists and reports Base unit only Technical data about this product Frequency Paper specificationsSecurity codes 225/32 Approx g 0.21 lb 5C 40C 41F 104FDimentions Standby Approx .8 W Maximum Approx .0 WFCC and Other Information FCC RF Exposure Warning Thermal Transfer Facsimile Limited WarrantyFAX categories Parts Labor Laser Facsimile100 Customer Services directory Index #77 Auto Answer103 No Extra Cost Panasonic FAX Advantage Program
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