Panasonic KX-FPG381 When a function does not work, check here, Initial settings, General

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10. Help

LWhen you tried to call another handset in the 2-way radio mode;

–the handset was too far from your handset. Walk closer to the handset.

–2-way radio mode on the other handset is OFF (page 49).

–The called handset was talking with another handset in the 2-way radio mode.

LThe battery needs to be charged. Recharge the battery (page 20).

LRadio communication between the handset and the base unit is partially impaired.

LMore than one unit is in use, such as

conducting an external/internal call. Try again later.

LAnother user is listening to messages. Try

again later.

LYou tried to operate the answering machine remotely while the base unit user is viewing caller information.

10.3When a function does not work, check here

10.3.1 Initial settings

I cannot hear a dial tone.

LIf you used a splitter to connect the unit,

remove the splitter and connect the unit to the wall jack directly. If the unit operates properly, check the splitter.

LDisconnect the unit from the telephone line and connect the line to a known working telephone. If the working telephone operates

properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone company.

LThe power cord or telephone line cord is not connected. Check the connections.

LIf you connected the fax machine through a computer modem, connect the fax machine directly to a telephone line jack.

I cannot make calls.

LThe dialing mode setting is wrong. Change the setting (feature #13 on page 69, or page 74).

The unit does not work.

LCheck the settings (page 16 and page 18 to page 20).

The unit does not ring.

LThe ringer volume is turned OFF. Adjust it (page 27, 28).

10.3.2 General

The unit displays “CHECK PAPER” though the paper is inserted.

LThe paper is inserted halfway. Insert it correctly (page 15) and press {SET} to clear the message.

The other party complains they only hear a fax tone and cannot talk.

LFAX ONLY mode is set. Tell the other party the number is only used for faxes.

LChange to TEL mode (page 53) or TAM/FAX mode (page 54).

LIf you use a Distinctive Ring service, turn AUTO ANSWER OFF so that the fax

machine is in TEL mode.

LIf you use a Distinctive Ring service, make sure you have set the same ring pattern assigned by the telephone company (page 56).

The {REDIAL/PAUSE}/{PAUSE/REDIAL} button does not function properly.

LIf this button is pressed while dialing, a pause will be inserted. If pressed immediately after a dial tone is obtained, the last number dialed will be redialed.

The receiving mode does not function properly.

LThe Distinctive Ring is set (feature #31 on page 70).

During programming, I cannot enter the code or ID number.

LAll or part of the numbers are the same as another code or ID. Change the number:

–remote operation ID (code): feature #11 on page 69, or page 76,

–fax activation code: feature #41 on page 71,

For Fax Advantage assistance, call 1-800-435-7329.

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Contents Operating Instructions Open How to use the operating instructionsButtons Listed in alphabetical order Location of controlsButtons Navigator, LOUD/SEARCH FFor your future reference Thank you for purchasing a Panasonic fax machineEnergy Star TrademarksNever install telephone wiring during a lightning storm Important safety instructionsBattery For best performance Battery chargeOperating distance and noise Directory Machine102 101Part number*1 Quantity Specifications Included accessoriesPower cord Quick start sheetOverview Accessory informationBase unit To place an order online for customers in the U.S.A. onlyDescription of handset buttons Description of base unit buttonsHandset Description of handset display Description of base unit displayIntroduction and Installation Ink film Installing the ink filmOpen the front cover 1 by pulling up the center part Turn Tight Replacing the ink filmRecording paper Paper trayTo use A4 size paper Battery replacement Battery installationBelt clip Headset optional To switch to the speakerphone while using the headsetTo attach the belt clip To remove the belt clip To connect an optional headset to the handsetConnections Using surge protectorsCharger unit To a single telephone line jack45 cm 31/32 For Fax Advantage assistance, call Wall mounting the chargerBattery strength Battery chargeHandset display Battery strength Battery lifeStop Menu Selecting the way to use your fax machinePress SET How to receive calls How to setupCase 1 TAM/FAX Your situationSET Case 3 TEL only Preparation Case 4 FAX only How to receive faxesRinger volume Adjusting handset volumeHandset receiver volume Speaker volumeFax voice guidance volume Adjusting base unit volumeAnswering machine volume Using the base unit Using the handsetDate and time SaveYour logo For Caller ID service usersExample 1015 PM 12 hour clock entry To correct a mistakeButtons Characters O M N O Display order of characters To select characters using a or BDelete button To enter your logo Example BillRegistration of additional handsets Your fax numberExample +234 Enter the correct numberHandset display shows the instructions as follows Being used. Registration must be completed within 1 minuteBase unit Press Mute Handset Press the right soft key OKSP-PHONE HOLD/CLEAR PAUSE/REDIAL Making phone callsHOLD/CLEAR Answering phone callsDigital SP-PHONE Mute REDIAL/PAUSE OFF SP-PHONEPress Digital SP-PHONEand talk into the microphone Setting is OFF. To activate this feature, seeHOLD/CLEAR CONF/FUNCTION To select characters with the dialing button ButtonsClear Making a phone call using the navigator directoryEditing a stored item To cancel erasing, press Press HOLD/CLEAR again Press OFFErasing a stored item To search for a name by initialFrom a handset to the base unit or another handset Copying the directoryFrom the base unit to a handset How Caller ID is displayed Caller ID serviceDial Edit Viewing and calling back using caller informationMake sure the handset is not being used What , means If the same person calls more than onceFAX/START Digital SP-PHONE Using the handset Make sure the handset is not being used Caller ID number auto edit featureErasing caller information Erasing all caller informationInto the handset Storing caller information into the navigator directoryErasing specific caller information Into the base unitMaking intercom calls IntercomAnswering intercom calls To transfer a call from the handset Transferring a callTo transfer a call from the base unit INTERCOM/TRANSFERConference To join a conversation Call share featureCall share LOCATOR/INTERCOMTurning on the room monitor feature Handset Room monitor featureTurning on the room monitor feature Base unit Monitoring a roomTo turn the mode OFF To turn the 2-way radio mode onTo call another handset To answer a callFAX/START Digital SP-PHONE SET REDIAL/PAUSE Sending a fax manuallyDocuments you can send Sending a fax using the navigator directoryProgramming items into the broadcast memory Broadcast transmissionAdding a new item into the broadcast memory Erasing a stored item from the broadcast memoryTo cancel broadcast transmission Activating TEL modeReceiving a fax manually Auto Answer OFF To send the same document to a one-time group of itemsReceiving a fax automatically Auto Activating TAM/FAX modeHow to receive calls Activating FAX only modeChanging the ring setting in TAM/FAX mode Receiving a voice message and fax document in one callUsing two or more phone numbers on a single telephone line Distinctive Ring service from your phone companyActivating the Distinctive Ring feature Ring pattern SettingsOther triple ring short-short Long rings Programming the ring pattern assigned for faxMaking a copy More copying featuresDefault Setting Recording Original Paper size Document Size 100%92% 86%When a caller calls Mailbox featuresTo use a mailbox Caller’s recording timeErasing your recorded greeting message Recording your greeting messagePre-recorded greeting message Greeting Stop EraseListening to recorded messages Leaving a message for others or yourselfTo play back messages Transfer Stop Erase Mailbox Digital SP-PHONETransferring a call to a mailbox Erasing recorded messagesListening to recorded messages Remote operation with the handsetDial Playedit SP-PHONE OFFRemote operation using the direct commands Summary of remote operation Operating from a remote locationRemote operations following voice menu Turning on the Auto Answer modeInterrupting remote operation Slow talk message playback During playbackProgramming basic features Basic featuresProgramming advanced features Base unit programmingAdvanced features Code #31 Activating the Distinctive Ring feature Code #26 Setting the Caller ID list to print automaticallyCode #34 Setting the quick scan Code #25 Sending a fax at a specific timeCode #46 Setting friendly reception Code #44 Setting the memory reception alertCode #47 Setting the fax voice guidance Code #51 Setting the mailbox 2 passwordCode #67 Setting the incoming message monitor Code #62 Setting line modeCode #72 Setting flash time Code #73 Setting incoming call toneFunction menu table Handset programmingProgrammable functions Main menu Sub-menuSetting incoming call tone Setting ringer tone for external callsSetting auto talk feature Setting dialing modeSetting the flash time Pulse For rotary pulse dial serviceSetting line mode Scroll to Initial setting by pressing v or e, and pressSetting the room monitor feature Setting the mailbox 2 or 3 passwordPress the right soft key Save Press OFF Re-registering the handset Canceling the handset registrationMake sure the handset and the base unit are not being used HOLD/CLEAR, and enterExample Extension number Error messages Display Error messages Reports Remaining film is low. Prepare a new film Film is empty. Replace the film with a new OneUnit is too hot. Let the unit cool down Recording paper jam occurred. Clear the jammed paperSP-PHONEor Digital SP-PHONE Registered to the base unit, seeInitial settings When a function does not work, check hereGeneral Cordless handset Cannot store an item in the navigator directory Handset stops working while being usedCannot redial by pressing PAUSE/REDIAL Cannot receive documents by pressing *#9 on the handsetFax receiving Fax sendingAnswering machine CopyingWhen the recording paper has jammed in the unit If a power failure occursRecording paper jams Display will show the followingWhen the recording paper was not fed into the unit properly Document jams sending Document feeder cleaningDo not use paper products, such as paper towels or tissues Thermal head cleaningHelp Reference lists and reports Base unit only Technical data about this product Frequency Paper specificationsSecurity codes Dimentions 5C 40C 41F 104F225/32 Approx g 0.21 lb Standby Approx .8 W Maximum Approx .0 WFCC and Other Information FCC RF Exposure Warning FAX categories Parts Labor Limited WarrantyThermal Transfer Facsimile Laser Facsimile100 Customer Services directory #77 Auto Answer Index103 Panasonic FAX Advantage Program No Extra Cost
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