Panasonic KX-FPG381 operating instructions Fax sending, Fax receiving

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10. Help

10.3.4 Fax – sending

I cannot send documents.

LThe other party’s fax machine is busy or has run out of recording paper. Try again.

LThe other party’s machine is not a fax

machine. Check with the other party.

LThe other party’s fax machine rings too many times. Send the fax manually (page 50).

I cannot send a fax overseas.

LUse the overseas transmission mode

(feature #23 on page 69).

LAdd two pauses at the end of the telephone number or dial manually.

The other party complains that letters on their received document are distorted or not clear.

LIf your line has special telephone services such as call waiting, the service may have been activated during fax transmission.

Connect the unit to a line that does not have

these services.

LAn extension telephone on the same line is

off the hook. Hang up the extension telephone and try again.

LTry copying the document with this unit. If the copied image is clear, there may be something wrong with the other party’s machine.

The other party complains that smudges or black lines appear on their received document.

LThe glass or rollers are dirty. Clean them (page 90).

10.3.5 Fax – receiving

I cannot receive documents.

LWhen you have a single telephone line and

subscribe to a voice mail service, you must also subscribe to a Distinctive Ring service (page 56).

LThe film is empty. Replace the film with a new one (page 14).

I cannot receive documents automatically.

LThe receiving mode is set to TEL mode. Set to TAM/FAX mode (page 54) or FAX ONLY mode (page 55).

LThe time taken to answer the call is too long. Decrease the number of rings in feature #06 (page 69).

LThe greeting message is too long. Record a shorter message (page 61).

The display shows “CONNECTING.....”, but

faxes are not received.

LThe incoming call is not a fax. Change the receiving mode to TAM/FAX mode (page 54) or TEL mode (page 53).

A blank sheet is ejected.

LIf a blank sheet is ejected after the received document is printed out, the receiving

reduction rate is not programmed correctly. Program the proper rate in feature #36 (page 70).

LThe other party placed the document in their fax machine facing the wrong way. Check with the other party.

A white line or a smudge appears on your recording paper.

LThe glass or rollers are dirty. Clean them (page 90).

The printing quality is poor. Please do not reuse the ink film!

Please use genuine Panasonic replacement film. Refer to page 9 for further details.

LThe other party sent a faint document. Ask them to send a clearer copy of the document.

LThe thermal head is dirty. Clean it (page 91). L Some paper has instructions recommending

which side to print on. Try turning the recording paper over.

L You may have used paper with a cotton and/or fiber content that is over 20%, such as letterhead or resume paper. We recommend smooth paper such as “Hammermill Jet Print” for clearer printing.

I cannot receive documents by pressing {*}{#}{9} on the handset.

LYou must set the remote fax activation to ON (feature #41 on page 71) beforehand.

LPress {*}{#}{9} firmly.

L The memory is filled with received documents due to a lack of recording paper or a recording paper jam. Install paper (page 15) or clear the jammed paper (page 88).

The other party complains that they cannot send a document.

L The memory is filled with received documents due to a lack of recording paper or a recording paper jam. Install paper (page 15) or clear the jammed paper (page 88).

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For Fax Advantage assistance, call 1-800-435-7329.

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Contents Operating Instructions How to use the operating instructions OpenLocation of controls Buttons Listed in alphabetical orderButtons Navigator, LOUD/SEARCH FThank you for purchasing a Panasonic fax machine For your future referenceEnergy Star TrademarksImportant safety instructions Never install telephone wiring during a lightning stormBattery For best performance Battery chargeOperating distance and noise Machine Directory101 102Included accessories Part number*1 Quantity SpecificationsPower cord Quick start sheetAccessory information OverviewBase unit To place an order online for customers in the U.S.A. onlyDescription of handset buttons Description of base unit buttonsHandset Description of base unit display Description of handset displayIntroduction and Installation Ink film Installing the ink filmOpen the front cover 1 by pulling up the center part Replacing the ink film Turn TightRecording paper Paper trayTo use A4 size paper Battery replacement Battery installationBelt clip To switch to the speakerphone while using the headset Headset optionalTo attach the belt clip To remove the belt clip To connect an optional headset to the handsetUsing surge protectors ConnectionsCharger unit To a single telephone line jackWall mounting the charger 45 cm 31/32 For Fax Advantage assistance, callBattery charge Battery strengthHandset display Battery strength Battery lifeStop Menu Selecting the way to use your fax machinePress SET How to setup How to receive callsCase 1 TAM/FAX Your situationSET Case 3 TEL only Preparation How to receive faxes Case 4 FAX onlyAdjusting handset volume Ringer volumeHandset receiver volume Speaker volumeFax voice guidance volume Adjusting base unit volumeAnswering machine volume Using the handset Using the base unitDate and time SaveFor Caller ID service users Your logoExample 1015 PM 12 hour clock entry To correct a mistakeTo select characters using a or B Buttons Characters O M N O Display order of charactersDelete button To enter your logo Example BillYour fax number Registration of additional handsetsExample +234 Enter the correct numberBeing used. Registration must be completed within 1 minute Handset display shows the instructions as followsBase unit Press Mute Handset Press the right soft key OKMaking phone calls SP-PHONE HOLD/CLEAR PAUSE/REDIALAnswering phone calls HOLD/CLEARDigital SP-PHONE Mute REDIAL/PAUSE OFF SP-PHONESetting is OFF. To activate this feature, see Press Digital SP-PHONEand talk into the microphoneHOLD/CLEAR CONF/FUNCTION To select characters with the dialing button ButtonsMaking a phone call using the navigator directory ClearTo cancel erasing, press Press HOLD/CLEAR again Press OFF Editing a stored itemErasing a stored item To search for a name by initialFrom a handset to the base unit or another handset Copying the directoryFrom the base unit to a handset Caller ID service How Caller ID is displayedViewing and calling back using caller information Dial EditMake sure the handset is not being used What , means If the same person calls more than onceFAX/START Digital SP-PHONE Caller ID number auto edit feature Using the handset Make sure the handset is not being usedErasing caller information Erasing all caller informationStoring caller information into the navigator directory Into the handsetErasing specific caller information Into the base unitMaking intercom calls IntercomAnswering intercom calls Transferring a call To transfer a call from the handsetTo transfer a call from the base unit INTERCOM/TRANSFERTo join a conversation Call share feature ConferenceCall share LOCATOR/INTERCOMRoom monitor feature Turning on the room monitor feature HandsetTurning on the room monitor feature Base unit Monitoring a roomTo turn the 2-way radio mode on To turn the mode OFFTo call another handset To answer a callSending a fax manually FAX/START Digital SP-PHONE SET REDIAL/PAUSESending a fax using the navigator directory Documents you can sendBroadcast transmission Programming items into the broadcast memoryAdding a new item into the broadcast memory Erasing a stored item from the broadcast memoryActivating TEL mode To cancel broadcast transmissionReceiving a fax manually Auto Answer OFF To send the same document to a one-time group of itemsActivating TAM/FAX mode Receiving a fax automatically AutoActivating FAX only mode How to receive callsChanging the ring setting in TAM/FAX mode Receiving a voice message and fax document in one callDistinctive Ring service from your phone company Using two or more phone numbers on a single telephone lineActivating the Distinctive Ring feature Ring pattern SettingsProgramming the ring pattern assigned for fax Other triple ring short-short Long ringsMore copying features Making a copySetting Recording Original Paper size Document Size 100% Default92% 86%Mailbox features When a caller callsTo use a mailbox Caller’s recording timeRecording your greeting message Erasing your recorded greeting messagePre-recorded greeting message Greeting Stop EraseLeaving a message for others or yourself Listening to recorded messagesTo play back messages Transfer Stop Erase Mailbox Digital SP-PHONEErasing recorded messages Transferring a call to a mailboxRemote operation with the handset Listening to recorded messagesDial Playedit SP-PHONE OFFRemote operation using the direct commands Operating from a remote location Summary of remote operationTurning on the Auto Answer mode Remote operations following voice menuInterrupting remote operation Slow talk message playback During playbackBasic features Programming basic featuresProgramming advanced features Base unit programmingAdvanced features Code #26 Setting the Caller ID list to print automatically Code #31 Activating the Distinctive Ring featureCode #34 Setting the quick scan Code #25 Sending a fax at a specific timeCode #44 Setting the memory reception alert Code #46 Setting friendly receptionCode #47 Setting the fax voice guidance Code #51 Setting the mailbox 2 passwordCode #62 Setting line mode Code #67 Setting the incoming message monitorCode #72 Setting flash time Code #73 Setting incoming call toneHandset programming Function menu tableProgrammable functions Main menu Sub-menuSetting ringer tone for external calls Setting incoming call toneSetting auto talk feature Setting dialing modePulse For rotary pulse dial service Setting the flash timeSetting line mode Scroll to Initial setting by pressing v or e, and pressSetting the room monitor feature Setting the mailbox 2 or 3 passwordPress the right soft key Save Press OFF Canceling the handset registration Re-registering the handsetMake sure the handset and the base unit are not being used HOLD/CLEAR, and enterExample Extension number Error messages Reports Error messages DisplayFilm is empty. Replace the film with a new One Remaining film is low. Prepare a new filmRecording paper jam occurred. Clear the jammed paper Unit is too hot. Let the unit cool downRegistered to the base unit, see SP-PHONEor Digital SP-PHONE Initial settings When a function does not work, check here General Cordless handset Handset stops working while being used Cannot store an item in the navigator directoryCannot redial by pressing PAUSE/REDIAL Cannot receive documents by pressing *#9 on the handsetFax sending Fax receivingCopying Answering machineIf a power failure occurs When the recording paper has jammed in the unitRecording paper jams Display will show the followingWhen the recording paper was not fed into the unit properly Document feeder cleaning Document jams sendingThermal head cleaning Do not use paper products, such as paper towels or tissuesHelp Reference lists and reports Base unit only Technical data about this product Frequency Paper specificationsSecurity codes 5C 40C 41F 104F Dimentions225/32 Approx g 0.21 lb Standby Approx .8 W Maximum Approx .0 WFCC and Other Information FCC RF Exposure Warning Limited Warranty FAX categories Parts LaborThermal Transfer Facsimile Laser Facsimile100 Customer Services directory Index #77 Auto Answer103 No Extra Cost Panasonic FAX Advantage Program
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