Panasonic KX-FPG379, KX-FPG378 manual Customer Services directory, Customer Services Directory

Page 104

11. General Information

11.5 Customer Services directory

Customer Services Directory

Obtain Product Information and Operating Assistance; locate your nearest Dealer or Servicenter; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at:

http://www.panasonic.com/consumersupport

or E-mail us via:

consumer_fax@us.panasonic.com

Contact:

For in Limited Warranty programming and Troubleshooting Support:

Fax Advantage assistance and Service Location finder: 1-800-HELP-FAX (435-7329)

For out of Limited Warranty technical and troubleshooting support:

Panasonic offers two value based, cost effective, solutions:

1.Panasonic Continued Services 900 fee based support: 1 900 FAX HELP (1 900 329 4357) This exceptional service is charged directly to your telephone bill at only $2.49 per minute.

2.Panasonic Premier Service Club (PPSC): 1 800 435 7329

PPSC provides toll free troubleshooting support at only $7.99 for a one time sampler or $23.95 for a one year or 5 call membership. These services are billed directly to your major credit card.

Both of these comprehensive programs provide real time, live agent support for customers who are not eligible for coverage under the limited warranty. Terms and prices are subject to change without notice.

For hearing or speech impaired TTY users, TTY: 1-866-741-6422

Accessory Purchases

Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at:

http://www.pasc.panasonic.com

or, send your request by E-mail to:

npcparts@us.panasonic.com

You may also contact us directly at:

1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday - Friday 9 am to 8 pm, EST.) Panasonic Services Company

20421 84th Avenue South, Kent, WA 98032

(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)

For hearing or speech impaired TTY users, TTY: 1-866-605-1277

Service in Puerto Rico

Panasonic Puerto Rico, Inc.

San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5, Carolina, Puerto Rico 00985 Phone (787) 750-4300 Fax (787) 768-2910

102

Image 104

Contents KX-FPG378 KX-FPG379 GHz Cordless Phone System with FAX and CopierHow to use the operating instructions OpenLocation of controls Buttons Listed in alphabetical orderButtons FLASH/CALL Wait I HOLD/INTERCOM E Menu H Navigator FThank you for purchasing a Panasonic fax machine For your future referenceEnergy Star TrademarksImportant safety instructions InstallationNever install telephone wiring during a lightning storm Wet locations Never touch uninsulated telephone wires orFor Fax Advantage assistance, call For best performance Making a phone call using the phone Viewing and calling back using callerSending a fax using the phone book Distinctive Ring service from your103 100102 Part number*1 Quantity Included accessoriesQuick installation guide Accessory information Description of base unit buttonsDescription of handset buttons Battery strength RedialTo redial one of the last 5 numbers dialed from the handset Handset displayed items Displayed item MeaningHandset OverviewBase unit Included film roll is a starter ink film Installing the ink filmInk film Incorrect CorrectTurn Tight To use A4 size paper Paper trayReplacing the ink film CorrectIncorrect Recording paperPush the tension plate back Battery installation Battery replacementTo switch to the speakerphone while using the headset Belt clipHeadset optional To attach the belt clip To remove the belt clipUsing surge protectors ConnectionsBattery charge Quick Setup Press SET Print SETUP? YESSET/NOSTOPSelecting the way to use your fax machine Stop SET MenuHow to setup Select a SetupCase 1 TAM/FAX Telephone Answering Machine/Fax Your situationSelect a Setup =DIST. Ring ± FAX/START Menu SP-PHONESET Stop Talk SP-PHONE How to receive phone calls and faxesCase 3 TEL only Preparation =FAX only Case 4 FAX onlyHow faxes are received Adjusting handset volume Base unit help functionTalk IntercomAdjusting base unit volume Date and time Your logo Stop MenuYour fax number SET Menu FLASH/CALL WaitYour FAX no Press SET Example +234Making phone calls With the handsetMenu SP-PHONE Hold RedialWith the base unit MIC SP-PHONE Mute REDIAL/PAUSEAny key talk feature Auto talk feature HandsetAnswering phone calls SP-PHONE OFFYou can also send faxes using the phone book Stop Storing names and telephone numbers into the phone bookMake sure the handset and base unit are not being used To delete a character/numberMaking a phone call using the phone book Talk or SP-PHONE Chain dial featureHelpful hints Make sure the handset is not being usedTo dial the displayed number, press SP- Phone Editing a stored itemPress Press a or B repeatedly to display the desired item Erasing a stored item Copying phone book items from the base unit to the handsetCopying one phone book Copying all the phone book itemsTo print manually, see Caller ID serviceHow Caller ID is displayed FLASH/CALL Wait again Viewing and calling back using caller informationCall Waiting Caller ID feature FAX/START SP-PHONE Caller ID number auto edit feature Turning on the Caller ID number auto edit featureTo edit a telephone number before calling back/storing With the handset Make sure the handset is not being usedErasing caller information Erasing all caller informationErasing specific caller information Press SET Press StopThis feature is not available in the following cases Storing caller information into the phone bookInto the handset Into the base unitIntercom Transferring a callHandset Press TALK, SP-PHONEor HOLD/INTERCOM to answerTo complete the transfer, press SP- Phone During a transferSending a fax manually Documents you can send Sending a fax using the phone book Broadcast transmissionProgramming items into the broadcast memory Adding a new item into the broadcast memoryTo cancel broadcast transmission Erasing a stored item from the broadcast memorySending the same document to pre-programmed parties To send the same document to a one-time group of itemsActivating TEL mode How to receive phone calls and faxes with the base unitHow to receive calls and faxes with the handset Receiving a fax manually Auto answerReceiving a fax automatically Auto answer on How to receive faxes with an extension telephoneTAM/FAX Mode 2 Rings Activating FAX only mode Changing the ring setting in TAM/FAX modeHow phone calls and faxes are received Receiving a voice message and fax document in one callActivating the junk fax prohibitor Storing undesired callersTo display the junk fax prohibitor list To print the junk fax prohibitor listActivating the Distinctive Ring feature Distinctive Ring service from your phone companyUsing two or more phone numbers on a single telephone line Ring pattern Settings Programming the ring pattern assigned for faxMore copying features Making a copyLetter Legal Letter = 216 mm ⋅ 279 mm 81/2 ⋅To collate multiple copies Example Making 2 copies of a 4-page original documentRecording your greeting message Erasing your recorded greeting messageTo check the greeting message Unit will play the greeting messageListening to recorded messages using the base unit To play back messagesErasing recorded messages To erase a specific messageTo erase all messages SP-PHONE MenuTo turn OFF the Auto Answer mode To turn on the Auto Answer modeLeaving a message for others or yourself To playback all messagesOperating from a remote location Summary of remote operationRemote operation using remote commands Recording your transfer greeting message How this feature worksTransferring recorded messages to another telephone Your pager will display the caller’s telephone number Direct command chart for base unit For more details on the features, see page 69 toMIN default SETGreeting time 16s default 2 60s Copy phone book Item default Set default YES 2 no defaultBasic features Advanced features #26 Setting the Caller ID list to print automatically #31 Activating the Distinctive Ring feature#34 Setting the quick scan #36 Receiving oversized documents#42 Setting the message alert #43 Setting the recording time alert#44 Setting the memory reception alert #46 Setting friendly reception#67 Setting the incoming message monitor #72 Setting flash time#75 Setting the Caller ID number auto edit feature #76 Setting the connecting toneDirect command chart for handset For more details on the features, see page 76 toSet line mode 053 2 B default Handset programming3min default Remote code 063 Display language English defaultMessage alert On 0 Off default Recording time 062Programming features Changing the ring setting TAM/FAX mode Setting remote operation code# Setting the message alert Changing the maximum recording time for incoming messagesRe-registering the handset Error messages Reports Error messages DisplayError Modem ErrorCover Open Check Film FAX in MemorySerial Error Transmit ErrorPhone Book Full Please WaitSystemisbusy General When a function does not work, check hereInitial settings Cordless handset Fully charge the battery Battery has been discharged. Fully charge the batteryClean the charge contacts and charge again Pressing Redial Will not be redialed correctlyFax sending Fax receivingCopying Caller information will not be displayed if a message is If a power failure occursAnswering machine Display will show the following When the recording paper has jammed in the unitRecording paper jams Correct Start When the recording paper was not fed into the unit properlyDocument jams sending Document feeder/scanner glass cleaning Do not use paper products, such as paper towels or tissuesThermal head cleaning Help Reference lists and reports Base unit only Technical data about this product Recording paper specifications Recording paper size Recording paper weightMass Weight Approx g 0.42 Ib Power supply FrequencyFCC and Other Information FCC RF Exposure Warning Limited Warranty FAX categories Parts LaborThermal Transfer Facsimile Laser Facsimile101 Customer Services directory Customer Services DirectoryIndex #77 Auto Answer104 105 106 107 Panasonic FAX Advantage Program PFQX2138ZA CM1204DH0 PFQX2138ZA CM1204DH0