Panasonic KX-FPG378 manual When a function does not work, check here, Initial settings, General

Page 85

10. Help

10.3 When a function does not work, check here

10.3.1 Initial settings

Problem

Cause & Solution

I cannot hear a dial tone.

L If you used a splitter to connect the unit, remove the splitter and

 

connect the unit to the wall jack directly. If the unit operates

 

properly, check the splitter.

 

L Disconnect the unit from the telephone line and connect a known

 

working telephone. If the working telephone operates properly,

 

contact our service personnel to have the unit repaired. If the

 

working telephone does not operate properly, contact your

 

telephone company.

 

L The power cord or telephone line cord is not connected. Check the

 

connections.

 

L If you connected the fax machine through a computer modem,

 

connect the fax machine directly to a telephone line jack.

 

 

I cannot make calls.

L The dialing mode setting may be wrong. Change the setting

 

(feature #13 on page 70, or page 76).

 

 

The unit does not work.

L Check the battery is installed correctly (page 17).

 

L Check the connections (page 19).

 

L Fully charge the battery (page 20).

 

 

The unit does not ring.

L The ringer volume is turned OFF. Adjust it (page 27, 28).

 

 

10.3.2 General

 

Problem

Cause & Solution

The unit displays “CHECK

L The paper is inserted halfway. Insert it correctly (page 91) and

PAPER” even though

press {START} to clear the message.

paper is inserted.

 

The other party complains

L FAX ONLY mode is set. Tell the other party the number is only used

they only hear a fax tone

for faxes.

and cannot talk.

L Change the receiving mode to TEL mode (page 51) or TAM/FAX

 

mode (page 52).

 

L If you use a Distinctive Ring service, make sure you have set the

 

same ring pattern assigned by the telephone company (page 55).

 

 

The {REDIAL/PAUSE}

L If this button is pressed during dialing, a pause will be inserted. If

button does not function

pressed immediately after a dial tone is obtained, the last number

properly.

dialed will be redialed.

 

 

The receiving mode does

L The Distinctive Ring is set (feature #31 on page 71).

not function properly.

 

 

 

During programming, I

L All or part of the number is the same as another code or ID.

cannot enter the code or

Change the number:

ID number.

– remote operation ID (code): feature #11 on page 69, or page

 

77,

 

– fax activation code: feature #41 on page 72,

 

 

For Fax Advantage assistance, call 1-800-435-7329.

83

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Contents GHz Cordless Phone System with FAX and Copier KX-FPG378 KX-FPG379Open How to use the operating instructionsButtons Listed in alphabetical order Location of controlsButtons FLASH/CALL Wait I HOLD/INTERCOM E Menu H Navigator FFor your future reference Thank you for purchasing a Panasonic fax machineEnergy Star TrademarksInstallation Important safety instructionsNever install telephone wiring during a lightning storm Wet locations Never touch uninsulated telephone wires orFor Fax Advantage assistance, call For best performance Viewing and calling back using caller Making a phone call using the phoneSending a fax using the phone book Distinctive Ring service from your102 100103 Quick installation guide Included accessoriesPart number*1 Quantity Description of base unit buttons Accessory informationDescription of handset buttons Redial Battery strengthTo redial one of the last 5 numbers dialed from the handset Handset displayed items Displayed item MeaningBase unit OverviewHandset Ink film Installing the ink filmIncluded film roll is a starter ink film Turn Tight CorrectIncorrect Replacing the ink film Paper trayTo use A4 size paper Push the tension plate back Recording paperCorrectIncorrect Battery replacement Battery installationBelt clip To switch to the speakerphone while using the headsetHeadset optional To attach the belt clip To remove the belt clipConnections Using surge protectorsBattery charge Print SETUP? YESSET/NOSTOP Quick Setup Press SETSelecting the way to use your fax machine Stop SET MenuSelect a Setup How to setupCase 1 TAM/FAX Telephone Answering Machine/Fax Your situationSelect a Setup =DIST. Ring ± Case 3 TEL only How to receive phone calls and faxesFAX/START Menu SP-PHONESET Stop Talk SP-PHONE Preparation How faxes are received Case 4 FAX only=FAX only Base unit help function Adjusting handset volumeTalk IntercomAdjusting base unit volume Date and time Stop Menu Your logoSET Menu FLASH/CALL Wait Your fax numberYour FAX no Press SET Example +234With the handset Making phone callsMenu SP-PHONE Hold RedialMIC SP-PHONE Mute REDIAL/PAUSE With the base unitAuto talk feature Handset Any key talk featureAnswering phone calls SP-PHONE OFFStoring names and telephone numbers into the phone book You can also send faxes using the phone book StopMake sure the handset and base unit are not being used To delete a character/numberTalk or SP-PHONE Chain dial feature Making a phone call using the phone bookHelpful hints Make sure the handset is not being usedPress Press a or B repeatedly to display the desired item Editing a stored itemTo dial the displayed number, press SP- Phone Copying phone book items from the base unit to the handset Erasing a stored itemCopying one phone book Copying all the phone book itemsHow Caller ID is displayed Caller ID serviceTo print manually, see Call Waiting Caller ID feature Viewing and calling back using caller informationFLASH/CALL Wait again FAX/START SP-PHONE Turning on the Caller ID number auto edit feature Caller ID number auto edit featureTo edit a telephone number before calling back/storing With the handset Make sure the handset is not being usedErasing all caller information Erasing caller informationErasing specific caller information Press SET Press StopStoring caller information into the phone book This feature is not available in the following casesInto the handset Into the base unitTransferring a call IntercomHOLD/INTERCOM to answer Handset Press TALK, SP-PHONEorTo complete the transfer, press SP- Phone During a transferSending a fax manually Documents you can send Broadcast transmission Sending a fax using the phone bookProgramming items into the broadcast memory Adding a new item into the broadcast memoryErasing a stored item from the broadcast memory To cancel broadcast transmissionSending the same document to pre-programmed parties To send the same document to a one-time group of itemsHow to receive phone calls and faxes with the base unit Activating TEL modeHow to receive calls and faxes with the handset Receiving a fax manually Auto answerTAM/FAX Mode 2 Rings How to receive faxes with an extension telephoneReceiving a fax automatically Auto answer on Changing the ring setting in TAM/FAX mode Activating FAX only modeHow phone calls and faxes are received Receiving a voice message and fax document in one callStoring undesired callers Activating the junk fax prohibitorTo display the junk fax prohibitor list To print the junk fax prohibitor listUsing two or more phone numbers on a single telephone line Distinctive Ring service from your phone companyActivating the Distinctive Ring feature Programming the ring pattern assigned for fax Ring pattern SettingsMaking a copy More copying featuresLetter = 216 mm ⋅ 279 mm 81/2 ⋅ Letter LegalTo collate multiple copies Example Making 2 copies of a 4-page original documentErasing your recorded greeting message Recording your greeting messageTo check the greeting message Unit will play the greeting messageTo play back messages Listening to recorded messages using the base unitTo erase a specific message Erasing recorded messagesTo erase all messages SP-PHONE MenuTo turn on the Auto Answer mode To turn OFF the Auto Answer modeLeaving a message for others or yourself To playback all messagesSummary of remote operation Operating from a remote locationRemote operation using remote commands Transferring recorded messages to another telephone How this feature worksRecording your transfer greeting message Your pager will display the caller’s telephone number For more details on the features, see page 69 to Direct command chart for base unitMIN default SETSet default YES 2 no default Greeting time 16s default 2 60s Copy phone book Item defaultBasic features Advanced features #31 Activating the Distinctive Ring feature #26 Setting the Caller ID list to print automatically#34 Setting the quick scan #36 Receiving oversized documents#43 Setting the recording time alert #42 Setting the message alert#44 Setting the memory reception alert #46 Setting friendly reception#72 Setting flash time #67 Setting the incoming message monitor#75 Setting the Caller ID number auto edit feature #76 Setting the connecting toneFor more details on the features, see page 76 to Direct command chart for handsetSet line mode 053 2 B default Handset programmingRemote code 063 Display language English default 3min defaultMessage alert On 0 Off default Recording time 062Programming features Setting remote operation code Changing the ring setting TAM/FAX mode# Setting the message alert Changing the maximum recording time for incoming messagesRe-registering the handset Error messages Display Error messages ReportsModem Error ErrorCover Open Check Film FAX in MemoryTransmit Error Serial ErrorPhone Book Full Please WaitSystemisbusy Initial settings When a function does not work, check hereGeneral Cordless handset Battery has been discharged. Fully charge the battery Fully charge the batteryClean the charge contacts and charge again Pressing Redial Will not be redialed correctlyFax receiving Fax sendingCopying Answering machine If a power failure occursCaller information will not be displayed if a message is Recording paper jams When the recording paper has jammed in the unitDisplay will show the following Correct Document jams sending When the recording paper was not fed into the unit properlyStart Do not use paper products, such as paper towels or tissues Document feeder/scanner glass cleaningThermal head cleaning Help Reference lists and reports Base unit only Technical data about this product Recording paper weight Recording paper specifications Recording paper sizeMass Weight Approx g 0.42 Ib Power supply FrequencyFCC and Other Information FCC RF Exposure Warning FAX categories Parts Labor Limited WarrantyThermal Transfer Facsimile Laser Facsimile101 Customer Services Directory Customer Services directory#77 Auto Answer Index104 105 106 107 PFQX2138ZA CM1204DH0 PFQX2138ZA CM1204DH0 Panasonic FAX Advantage Program