Panasonic KX-FPG379, KX-FPG378 manual Fax sending, Fax receiving

Page 88

10. Help

10.3.4 Fax – sending

Problem

 

Cause & Solution

I cannot send documents.

 

L The other party’s fax machine is busy or has run out of recording

 

 

paper. Try again.

 

 

L The other party’s machine is not a fax machine. Check with the

 

 

other party.

 

 

L The other party’s fax machine failed to answer the fax

 

 

automatically. Send the fax manually (page 47).

 

 

 

I cannot send a fax

 

L Use the overseas transmission mode (feature #23, on page 70).

overseas.

 

L Add two pauses at the end of the telephone number or dial

 

 

manually.

 

 

 

The other party complains

 

L If your line has special telephone services such as call waiting, the

that letters on their

 

service may have been activated during fax transmission. Connect

received document are

 

the unit to a line that does not have these services.

distorted or not clear.

 

L An extension telephone on the same line is off the hook. Hang up

 

 

the extension telephone and try again.

 

 

L Try copying the document with this unit. If the copied image is clear,

 

 

there may be something wrong with the other party’s machine.

 

 

 

The other party complains

 

L The scanner glass or rollers are dirty with correction fluid, etc.

that black lines, white

 

Clean them (page 92). Please do not insert a document before

lines or smudges appear

 

correction fluid has dried completely.

on their received

 

 

document.

 

 

 

 

 

10.3.5 Fax – receiving

 

Problem

Cause & Solution

I cannot receive

L When you have a single telephone line and subscribe to a voice

documents.

mail service, you must also subscribe to a Distinctive Ring service

 

(page 55).

 

L The ink film is empty. Replace the ink film with a new one (page

 

15).

 

 

I cannot receive

L The receiving mode is set to TEL mode.

documents automatically.

Change the receiving mode:

 

– TAM/FAX mode (page 52) or FAX ONLY mode (page 53).

 

L The time taken to answer the call is too long. Decrease the number

 

of rings in feature #06 (page 69).

 

L The greeting message is too long. Record a shorter message

 

(page 59).

 

 

The display shows

L The receiving mode is set to FAX ONLY mode and the incoming

“CONNECTING.....”, but

call is not a fax. Change the receiving mode:

faxes are not received.

– TAM/FAX mode (page 52) or TEL mode (page 51).

A blank sheet is ejected.

L If a blank sheet is ejected after the received document is printed

 

out, the size of the document sent by the other party is as large as,

 

or larger than, the recording paper, or the receiving reduction rate

 

is not programmed correctly. Program the proper rate in feature

 

#36 (page 71).

 

L The other party placed the document in their fax machine facing

 

the wrong way. Check with the other party.

 

 

86

For Fax Advantage assistance, call 1-800-435-7329.

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Contents KX-FPG378 KX-FPG379 GHz Cordless Phone System with FAX and CopierHow to use the operating instructions OpenLocation of controls Buttons Listed in alphabetical orderButtons FLASH/CALL Wait I HOLD/INTERCOM E Menu H Navigator FThank you for purchasing a Panasonic fax machine For your future referenceEnergy Star TrademarksImportant safety instructions InstallationNever install telephone wiring during a lightning storm Wet locations Never touch uninsulated telephone wires orFor Fax Advantage assistance, call For best performance Making a phone call using the phone Viewing and calling back using callerSending a fax using the phone book Distinctive Ring service from your102 100103 Quick installation guide Included accessoriesPart number*1 Quantity Accessory information Description of base unit buttonsDescription of handset buttons Battery strength RedialTo redial one of the last 5 numbers dialed from the handset Handset displayed items Displayed item MeaningBase unit OverviewHandset Ink film Installing the ink filmIncluded film roll is a starter ink film Turn Tight CorrectIncorrect Replacing the ink film Paper trayTo use A4 size paper Push the tension plate back Recording paperCorrectIncorrect Battery installation Battery replacementTo switch to the speakerphone while using the headset Belt clipHeadset optional To attach the belt clip To remove the belt clipUsing surge protectors ConnectionsBattery charge Quick Setup Press SET Print SETUP? YESSET/NOSTOPSelecting the way to use your fax machine Stop SET MenuHow to setup Select a SetupCase 1 TAM/FAX Telephone Answering Machine/Fax Your situationSelect a Setup =DIST. Ring ± Case 3 TEL only How to receive phone calls and faxesFAX/START Menu SP-PHONESET Stop Talk SP-PHONE Preparation How faxes are received Case 4 FAX only=FAX only Adjusting handset volume Base unit help functionTalk IntercomAdjusting base unit volume Date and time Your logo Stop MenuYour fax number SET Menu FLASH/CALL WaitYour FAX no Press SET Example +234Making phone calls With the handsetMenu SP-PHONE Hold RedialWith the base unit MIC SP-PHONE Mute REDIAL/PAUSEAny key talk feature Auto talk feature HandsetAnswering phone calls SP-PHONE OFFYou can also send faxes using the phone book Stop Storing names and telephone numbers into the phone bookMake sure the handset and base unit are not being used To delete a character/numberMaking a phone call using the phone book Talk or SP-PHONE Chain dial featureHelpful hints Make sure the handset is not being usedPress Press a or B repeatedly to display the desired item Editing a stored itemTo dial the displayed number, press SP- Phone Erasing a stored item Copying phone book items from the base unit to the handsetCopying one phone book Copying all the phone book itemsHow Caller ID is displayed Caller ID serviceTo print manually, see Call Waiting Caller ID feature Viewing and calling back using caller informationFLASH/CALL Wait again FAX/START SP-PHONE Caller ID number auto edit feature Turning on the Caller ID number auto edit featureTo edit a telephone number before calling back/storing With the handset Make sure the handset is not being usedErasing caller information Erasing all caller informationErasing specific caller information Press SET Press StopThis feature is not available in the following cases Storing caller information into the phone bookInto the handset Into the base unitIntercom Transferring a callHandset Press TALK, SP-PHONEor HOLD/INTERCOM to answerTo complete the transfer, press SP- Phone During a transferSending a fax manually Documents you can send Sending a fax using the phone book Broadcast transmissionProgramming items into the broadcast memory Adding a new item into the broadcast memoryTo cancel broadcast transmission Erasing a stored item from the broadcast memorySending the same document to pre-programmed parties To send the same document to a one-time group of itemsActivating TEL mode How to receive phone calls and faxes with the base unitHow to receive calls and faxes with the handset Receiving a fax manually Auto answerTAM/FAX Mode 2 Rings How to receive faxes with an extension telephoneReceiving a fax automatically Auto answer on Activating FAX only mode Changing the ring setting in TAM/FAX modeHow phone calls and faxes are received Receiving a voice message and fax document in one callActivating the junk fax prohibitor Storing undesired callersTo display the junk fax prohibitor list To print the junk fax prohibitor listUsing two or more phone numbers on a single telephone line Distinctive Ring service from your phone companyActivating the Distinctive Ring feature Ring pattern Settings Programming the ring pattern assigned for faxMore copying features Making a copyLetter Legal Letter = 216 mm ⋅ 279 mm 81/2 ⋅To collate multiple copies Example Making 2 copies of a 4-page original documentRecording your greeting message Erasing your recorded greeting messageTo check the greeting message Unit will play the greeting messageListening to recorded messages using the base unit To play back messagesErasing recorded messages To erase a specific messageTo erase all messages SP-PHONE MenuTo turn OFF the Auto Answer mode To turn on the Auto Answer modeLeaving a message for others or yourself To playback all messagesOperating from a remote location Summary of remote operationRemote operation using remote commands Transferring recorded messages to another telephone How this feature worksRecording your transfer greeting message Your pager will display the caller’s telephone number Direct command chart for base unit For more details on the features, see page 69 toMIN default SETGreeting time 16s default 2 60s Copy phone book Item default Set default YES 2 no defaultBasic features Advanced features #26 Setting the Caller ID list to print automatically #31 Activating the Distinctive Ring feature#34 Setting the quick scan #36 Receiving oversized documents#42 Setting the message alert #43 Setting the recording time alert#44 Setting the memory reception alert #46 Setting friendly reception#67 Setting the incoming message monitor #72 Setting flash time#75 Setting the Caller ID number auto edit feature #76 Setting the connecting toneDirect command chart for handset For more details on the features, see page 76 toSet line mode 053 2 B default Handset programming3min default Remote code 063 Display language English defaultMessage alert On 0 Off default Recording time 062Programming features Changing the ring setting TAM/FAX mode Setting remote operation code# Setting the message alert Changing the maximum recording time for incoming messagesRe-registering the handset Error messages Reports Error messages DisplayError Modem ErrorCover Open Check Film FAX in MemorySerial Error Transmit ErrorPhone Book Full Please WaitSystemisbusy Initial settings When a function does not work, check hereGeneral Cordless handset Fully charge the battery Battery has been discharged. Fully charge the batteryClean the charge contacts and charge again Pressing Redial Will not be redialed correctlyFax sending Fax receivingCopying Answering machine If a power failure occursCaller information will not be displayed if a message is Recording paper jams When the recording paper has jammed in the unitDisplay will show the following Correct Document jams sending When the recording paper was not fed into the unit properlyStart Document feeder/scanner glass cleaning Do not use paper products, such as paper towels or tissuesThermal head cleaning Help Reference lists and reports Base unit only Technical data about this product Recording paper specifications Recording paper size Recording paper weightMass Weight Approx g 0.42 Ib Power supply FrequencyFCC and Other Information FCC RF Exposure Warning Limited Warranty FAX categories Parts LaborThermal Transfer Facsimile Laser Facsimile101 Customer Services directory Customer Services DirectoryIndex #77 Auto Answer104 105 106 107 Panasonic FAX Advantage Program PFQX2138ZA CM1204DH0 PFQX2138ZA CM1204DH0
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