
10. Help
10.3.4 Fax – sending
Problem |
| Cause & Solution |
I cannot send documents. |
| L The other party’s fax machine is busy or has run out of recording |
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| paper. Try again. |
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| L The other party’s machine is not a fax machine. Check with the |
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| other party. |
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| L The other party’s fax machine failed to answer the fax |
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| automatically. Send the fax manually (page 47). |
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I cannot send a fax |
| L Use the overseas transmission mode (feature #23, on page 70). |
overseas. |
| L Add two pauses at the end of the telephone number or dial |
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| manually. |
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The other party complains |
| L If your line has special telephone services such as call waiting, the |
that letters on their |
| service may have been activated during fax transmission. Connect |
received document are |
| the unit to a line that does not have these services. |
distorted or not clear. |
| L An extension telephone on the same line is off the hook. Hang up |
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| the extension telephone and try again. |
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| L Try copying the document with this unit. If the copied image is clear, |
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| there may be something wrong with the other party’s machine. |
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The other party complains |
| L The scanner glass or rollers are dirty with correction fluid, etc. |
that black lines, white |
| Clean them (page 92). Please do not insert a document before |
lines or smudges appear |
| correction fluid has dried completely. |
on their received |
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document. |
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10.3.5 Fax – receiving |
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Problem | Cause & Solution |
I cannot receive | L When you have a single telephone line and subscribe to a voice |
documents. | mail service, you must also subscribe to a Distinctive Ring service |
| (page 55). |
| L The ink film is empty. Replace the ink film with a new one (page |
| 15). |
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I cannot receive | L The receiving mode is set to TEL mode. |
documents automatically. | Change the receiving mode: |
| – TAM/FAX mode (page 52) or FAX ONLY mode (page 53). |
| L The time taken to answer the call is too long. Decrease the number |
| of rings in feature #06 (page 69). |
| L The greeting message is too long. Record a shorter message |
| (page 59). |
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The display shows | L The receiving mode is set to FAX ONLY mode and the incoming |
“CONNECTING.....”, but | call is not a fax. Change the receiving mode: |
faxes are not received. | – TAM/FAX mode (page 52) or TEL mode (page 51). |
A blank sheet is ejected. | L If a blank sheet is ejected after the received document is printed |
| out, the size of the document sent by the other party is as large as, |
| or larger than, the recording paper, or the receiving reduction rate |
| is not programmed correctly. Program the proper rate in feature |
| #36 (page 71). |
| L The other party placed the document in their fax machine facing |
| the wrong way. Check with the other party. |
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86 | For Fax Advantage assistance, call |