Operations
Fax – sending
Problem | Cause & solution |
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I cannot send documents. | The telephone line cord is connected to the EXT jack on |
| ● |
| the unit. Connect to the LINE jack (p. 16). |
| The other party’s fax machine is busy or has run out of |
| ● |
| recording paper. Try again. |
| The other party’s machine is not a facsimile. Check with |
| ● |
| the other party. |
| The other party’s fax machine rings too many times. Send |
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| the fax manually – dial the number, confirm the fax tone, |
| then press FAX START . |
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|
The other party complains that | If your line has special telephone services such as call |
| ● |
letters on their received | waiting, the service may have been activated during fax |
document are distorted or not | transmission. Connect the unit to a line that does not have |
clear. | these services. |
| The extension telephone on the same line is off the hook. |
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| Hang up the extension telephone and try again. |
| Try copying the document. If the copied image is clear, |
| ● |
| there may be something wrong with the other party’s |
| machine. |
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The other party complains that | The glass or rollers are dirty. Clean them (p. 74). |
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dirty patterns or black lines |
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appear on their received |
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document. |
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I cannot make an international | Use the overseas transmission mode of feature #23 (p. 55). |
fax call. | ● |
Add two pauses at the end of the telephone number or dial | |
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| manually. |
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Fax – receiving
Problem | Cause & solution | |
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| |
I cannot receive documents. | The telephone line cord is connected to the EXT jack on | |
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| ● |
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| the unit. Connect to the LINE jack (p. 16). |
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| |
I cannot receive documents | The receive mode is set to TEL mode. Set to FAX ONLY | |
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| ● |
automatically. | mode (p. 43) or TEL/FAX mode (p. 46). | |
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| The time taken to answer the call is too long. Decrease the |
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| ● |
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| number of rings of features #06 (p. 53), #30 (p. 56) and #78 |
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| (p. 59). |
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| |
The display shows the | The incoming call is not a fax. Change the receive mode to | |
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| ● |
following message, but faxes | TEL mode (p. 42). | |
are not received. |
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CONNECTING |
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A blank sheet is ejected. | ●The other party placed the document in their fax machine | |
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| the wrong way. Check with the other party. |
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A white line or a dirty pattern | ●The glass or rollers are dirty. Clean them (p. 74). | |
appears on your recording |
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paper. |
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| (continued) |
64
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