Nortel Networks SRG50 Call routing configuration, Redirection and call forward configuration

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Chapter 3 Task summary 31

Call routing configuration

1Decide on the fallback scheme.

Internal Reference: Fallback configuration on page 72

2Configure the outgoing routes (VoIP and PSTN fallback).

Configuration > Telephony > Dialing Plan > Routing

Internal Reference: Outgoing calls configuration on page 74

External Reference: Networking Configuration Guide (NN40020-603)

3Configure access to the SRG PSTN (for both local and tandem calls).

Configuration > Telephony > Dialing Plan > Routing

Internal Reference: SRG PSTN access on page 76

External Reference: Networking Configuration Guide (NN40020-603)

4Configure for Network Bandwidth Management and Advanced Network Bandwidth Management.

Internal Reference: Bandwidth management configuration: NBWM, ADBWM, and ACR on page 40

External Reference: Branch Office: Installation and Configuration (553-3001-214) and Data Networking for Voice over IP (553-3001-160)

5Configure for Alternative Call Routing.

Internal Reference: Bandwidth management configuration: NBWM, ADBWM, and ACR on page 40

External Reference: What’s New for Communication Server 1000 Release 4.5 (553-3001-015)

Redirection and call forward configuration

1Configure the main office settings.

Configuration > Resources > Survivable Remote Gateway > S1000 Main Office Settings tab

Internal Reference: CS 1000 information for the SRG on page 44

2Configure the IP terminal settings.

Configuration > Resources > Survivable Remote Gateway > S1000 IP Terminal Details tab

Internal Reference: IP telephones redirection on page 47

SRG50 Configuration Guide

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Contents SRG50 Configuration Guide Copyright 2006-2008 Nortel Networks, All Rights Reserved Task List SRG50 Configuration GuideNN40140-500 Contents Fallback configuration Gatekeeper routing Glossary NN40140-500 Acronyms Getting startedAbout this guide AudienceGetting started Acronyms used in this guide Sheet 2 Convention Example Used for Word in a special font shown Symbols and conventions used in this guideCommand line prompts on display telephones Getting startedConvention Example Used for Related publicationsGetting Help from the Nortel Web site How to get helpGetting started NN40140-500 SRG50 overview Features SRG 1.5 on BCM SRG50 400SRG50 creation BCM50 default IP addressesPort IP address Subnet mask Click Load File BCM50 default user names and passwordsSRG50 keycode activation To activate the SRG keycodeTo verify that the SRG has been successfully created SRG50 and BCM50 features comparisonTo reboot the system Click Reboot BCM50 SystemSRG50 overview Comparison of BCM50 and SRG50 Sheet 2 Supported devicesSRG50 terminology Sheet 1 SRG50 terminologyTerm Description SRG50 overview SRG50 terminology Sheet 2 Normal modeCoordination with the main office call server SRG operating modesNormal mode Local mode Local modeAutomatic registration with the main office SRG installation and configuration summarySRG50 overview Process map for installing and configuring an SRG Configuration Telephony Global Settings Foundation configurationConfiguration System IP Subsystem Configuration Resources Application Resources Task summary IP telephone configurationConfiguration Telephony Lines Target Lines Dialing plan configurationVoIP trunk configuration Configuration Telephony Sets All DNsConfiguration Telephony Lines Active Physical Lines Configuration Telephony Lines Active VoIP LinesRedirection and call forward configuration Call routing configurationConfiguration Telephony Dialing Plan Routing Task summary NN40140-500 Comparison of CS 1000 and SRG terms and contexts Sheet 1 CS 1000 considerationsCS 1000 and SRG terminology comparison CS 1000 considerationsAC1 Normal and local mode overview Survivability Testing the telephone in local mode Recovery to normal modeVacant Number Routing VNR Virtual trunk capacityBandwidth management Adaptive Network Bandwidth Management Adbwm Network Bandwidth Management NbwmAlternative Call Routing ACR To configure SRG for Nbwm and Adbwm Bandwidth management configuration NBWM, ADBWM,Ensure that the DN Type is Public Unknown To configure Alternative Call Routing with did trunksEmergency Services Access ESA configuration To configure on-site notification To configure Emergency Services AccessS1000 Main Office Settings Sheet 1 S1000 Main Office Settings panelCS 1000 information for the SRG S1000 Main Office Settings Sheet 2 Field Values Description Node ID To datafill the S1000 Main Office Settings panelCS 1000 considerations S1000 Main Office Settings Sheet 3 MO Access Code LengthIP telephones numbers and models IP telephones redirectionIP telephone numbers and models Sheet 1 Hardware S1000 IP Terminal Details panelSRG S1000 IP Terminal Details fields Sheet 1 Field Values DescriptionVersion To enter the Motn and BuidTo redirect the telephone to the main office call server Field Values Description FirmwareConfiguration settings for redirected IP Phones IP telephone settingsParameter Setting Supported IP clients and firmware versions Firmware upgradeFirmware upgrade procedure Supported firmwareCS 1000 considerations NN40140-500 Registration password IP telephones setup and configurationTo set the IP telephone registration password Password registration parameters IP telephones setup and configurationIP telephone codec and jitter settings Local mode indicationTo change local mode indication To configure DN records for redirected IP telephones Telephone DN records configurationIP telephones setup and configuration Model Button Select the Capabilities and Preferences tabTo map received numbers to the DN Received numbers configurationTo configure Dhcp settings for SRG operation Dhcp settings configurationCall forwarding options Configuration settings for redirected IP telephones Configuration settings for redirected phonesTest Local Mode To activate Test Local ModeDelayed ring transfer Features in local modeTo exit Test Local Mode and return to Normal Mode Receiver volumeLanguage and Contrast Emergency Services SupportAlarm set Held line reminderIP telephones setup and configuration NN40140-500 IP networking, SRG to WAN, main office to WAN Setting up the private VoIP networkVoIP trunks Setting up the private VoIP networkBasic parameters Sheet 1 Basic parametersParameter Value Context Private dialing plan Setting up the private VoIP network Basic parameters Sheet 2Meridian Customer Defined Network Mcdn To enable Mcdn TATMain office QoS settings Sheet 1 QoS settings codec, jitter buffer, and related itemsMedia parameter Settings SIP settings Modules panel, IP Trunks SRG50 Configuration Guide To enter the QoS settings for VoIP trunksNetwork security VoIP trunking configurationFallback configuration To enable fallbackGatekeeper routing To configure gatekeeper settings for H323 trunksCall routing Outgoing calls configurationTo configure routing for outgoing calls Line poolsSelect the Destination Codes tab Remote Access Package for VoIP trunks SRG Pstn accessTo configure remote access packages To configure destination codes for the Pstn Pstn destination codes configurationExternal attendant support Main office informationPstn access considerations Pstn access and analog devicesAnalog devices considerations Access to system features To configure the DNs for analog devicesPstn access and analog devices Select the Capabilities and Preferences tab Pstn access and analog devices NN40140-500 Issue / Problem Probable Cause / Solution TroubleshootingIP telephone troubleshooting IP telephone troubleshooting Sheet 1Call Server Details Event Id Severity Type Comments Troubleshooting IP telephone troubleshooting Sheet 2IP terminal details IP Terminal Details Sheet 1Probable causes for redirection failure TroubleshootingIP Terminal Details Sheet 2 IP telephone firmware discrepancies Troubleshooting fallback to local modeIP telephones manual redirection To manually redirect an IP telephone to the main officeCannot clear alarms using an alarm set Troubleshooting NN40140-500 Normal mode Telephone features in normal and local modeLocal mode Telephone features in normal and local mode IP Phone 1110 in Local modeIP Phone 1140E in Local mode IP Phone 1120E in Local modeIntercom/Line IP Phone 2002 in Local mode IP Phone 2001 in Local modeIP Phone 2007 in Local mode IP Phone 2004 in Local modeIP Phone 2033 in Local mode Link key sequences Sheet 1 ATA extension featuresIP 2050 Softphone in Local Mode Feature Activate CancelLink *3 Dialing plan Gatekeeper Gateway H.323 IP telephones Local modeGlossary Branch office Call routingSteering codes Normal mode QoSGlossary Main office, main office call serverIndex 100 101 102