Nortel Networks SRG50 manual Probable causes for redirection failure, Troubleshooting

Page 85

 

 

 

 

Chapter 8 Troubleshooting 85

Table 18 IP Terminal Details (Sheet 2 of 2)

 

 

 

 

 

 

 

 

 

 

 

 

Call Server

 

 

Details

Event Id

Severity

Type

Comments

 

 

 

 

 

 

 

DN:XXX, Normal Mode -

57005

Warning

All

The set has been redirected to the main office.

 

Set Redirected to Main

 

 

 

 

 

Office

 

 

 

 

 

 

 

 

 

 

 

DN:XXX, Local Mode -

57006

Warning

All

The redirection of the set is pending as the set

 

Redirection Pending (Set

 

 

 

is on a call.

 

on call)

 

 

 

 

 

 

 

 

 

 

 

DN:XXX, Local Mode -

57007

Warning

S1000

The firmware upgrade to the set is pending as

 

Firmware Upgrade

 

 

 

the set is on a call.

 

Pending (Set on call)

 

 

 

 

 

 

 

 

 

 

 

DN:XXX, Local Mode -

57008

Warning

All

The set is not provisioned to be redirected.

 

Main Office Parameters

 

 

 

 

 

Not Provisioned.

 

 

 

 

 

 

 

 

 

 

 

DN:XXX, Invalid ID (1) - No

57250

Minor

S1000

Indicates configuration problem.

 

endpoint in Gatekeeper

 

 

 

 

 

database

 

 

 

 

 

 

 

 

 

 

 

DN:XXX, Invalid ID (2) - ID

57251

Minor

S1000

Indicates configuration problem.

 

unknown within the Call

 

 

 

 

 

Server

 

 

 

 

 

 

 

 

 

 

 

DN:XXX, Invalid ID (3) -

57252

Minor

S1000

Indicates configuration problem.

 

Endpoint in Gatekeeper

 

 

 

 

 

database is Originating

 

 

 

 

 

Call Server

 

 

 

 

 

 

 

 

 

 

 

DN:XXX, Local Mode - Net

57253

Major

S1000

Indicates either a configuration error, or a

 

Connect Server

 

 

 

network connectivity error or the Net connect

 

Unreachable

 

 

 

server has stopped.

 

 

 

 

 

 

 

DN:XXX, Local Mode -

57500

Major

All

Indicates either a configuration error, or a

 

Main Office TPS

 

 

 

network connectivity error, or the MO TPS has

 

Unreachable

 

 

 

stopped.

 

 

 

 

 

 

 

DN:XXX, Local Mode -

57501

Major

S1000

Indicates firmware required by the main office

 

Firmware is not available

 

 

 

is not available in the SRG.

 

on the SRG

 

 

 

 

 

 

 

 

 

 

 

SRG terminated

57750

Critical

All

Indicates that a critical error caused the SRG

 

unexpectedly.

 

 

 

process to terminate.

 

 

 

 

 

 

 

Probable causes for redirection failure

The IP telephone registration to the main office call server can fail due to improper configuration or lack of WAN connectivity. When a registration failure occurs, the error code and description is shown in the status field for the IP telephone in the IP Terminal Details field (see IP terminal details on page 84); the IP telephone remains registered with the SRG in local mode operation.

Definitive causes for registration failure depend on the main office call server. These causes can include:

•The main office is unreachable.

•There is no endpoint configured for the user id or branch user id / TN combination.

SRG50 Configuration Guide

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Contents SRG50 Configuration Guide Copyright 2006-2008 Nortel Networks, All Rights Reserved Task List SRG50 Configuration GuideNN40140-500 Contents Fallback configuration Gatekeeper routing Glossary NN40140-500 About this guide Getting startedAudience AcronymsGetting started Acronyms used in this guide Sheet 2 Command line prompts on display telephones Symbols and conventions used in this guideGetting started Convention Example Used for Word in a special font shownConvention Example Used for Related publicationsGetting Help from the Nortel Web site How to get helpGetting started NN40140-500 SRG50 overview Features SRG 1.5 on BCM SRG50 400SRG50 creation BCM50 default IP addressesPort IP address Subnet mask SRG50 keycode activation BCM50 default user names and passwordsTo activate the SRG keycode Click Load FileTo reboot the system SRG50 and BCM50 features comparisonClick Reboot BCM50 System To verify that the SRG has been successfully createdSRG50 overview Comparison of BCM50 and SRG50 Sheet 2 Supported devicesSRG50 terminology Sheet 1 SRG50 terminologyTerm Description Coordination with the main office call server Normal modeSRG operating modes SRG50 overview SRG50 terminology Sheet 2Normal mode Local mode Local modeAutomatic registration with the main office SRG installation and configuration summarySRG50 overview Process map for installing and configuring an SRG Configuration System IP Subsystem Foundation configurationConfiguration Resources Application Resources Configuration Telephony Global SettingsTask summary IP telephone configurationVoIP trunk configuration Dialing plan configurationConfiguration Telephony Sets All DNs Configuration Telephony Lines Target LinesConfiguration Telephony Lines Active Physical Lines Configuration Telephony Lines Active VoIP LinesRedirection and call forward configuration Call routing configurationConfiguration Telephony Dialing Plan Routing Task summary NN40140-500 CS 1000 and SRG terminology comparison CS 1000 considerationsCS 1000 considerations Comparison of CS 1000 and SRG terms and contexts Sheet 1AC1 Normal and local mode overview Survivability Testing the telephone in local mode Recovery to normal modeVacant Number Routing VNR Virtual trunk capacityBandwidth management Adaptive Network Bandwidth Management Adbwm Network Bandwidth Management NbwmAlternative Call Routing ACR To configure SRG for Nbwm and Adbwm Bandwidth management configuration NBWM, ADBWM,Ensure that the DN Type is Public Unknown To configure Alternative Call Routing with did trunksEmergency Services Access ESA configuration To configure on-site notification To configure Emergency Services AccessS1000 Main Office Settings Sheet 1 S1000 Main Office Settings panelCS 1000 information for the SRG S1000 Main Office Settings Sheet 2 CS 1000 considerations S1000 Main Office Settings Sheet 3 To datafill the S1000 Main Office Settings panelMO Access Code Length Field Values Description Node IDIP telephones numbers and models IP telephones redirectionIP telephone numbers and models Sheet 1 SRG S1000 IP Terminal Details fields Sheet 1 S1000 IP Terminal Details panelField Values Description HardwareTo redirect the telephone to the main office call server To enter the Motn and BuidField Values Description Firmware VersionConfiguration settings for redirected IP Phones IP telephone settingsParameter Setting Firmware upgrade procedure Firmware upgradeSupported firmware Supported IP clients and firmware versionsCS 1000 considerations NN40140-500 Registration password IP telephones setup and configurationTo set the IP telephone registration password Password registration parameters IP telephones setup and configurationIP telephone codec and jitter settings Local mode indicationTo change local mode indication To configure DN records for redirected IP telephones Telephone DN records configurationIP telephones setup and configuration Model Button Select the Capabilities and Preferences tabTo map received numbers to the DN Received numbers configurationTo configure Dhcp settings for SRG operation Dhcp settings configurationCall forwarding options Test Local Mode Configuration settings for redirected phonesTo activate Test Local Mode Configuration settings for redirected IP telephonesTo exit Test Local Mode and return to Normal Mode Features in local modeReceiver volume Delayed ring transferAlarm set Emergency Services SupportHeld line reminder Language and ContrastIP telephones setup and configuration NN40140-500 IP networking, SRG to WAN, main office to WAN Setting up the private VoIP networkVoIP trunks Setting up the private VoIP networkBasic parameters Sheet 1 Basic parametersParameter Value Context Private dialing plan Setting up the private VoIP network Basic parameters Sheet 2Meridian Customer Defined Network Mcdn To enable Mcdn TATMain office QoS settings Sheet 1 QoS settings codec, jitter buffer, and related itemsMedia parameter Settings SIP settings Modules panel, IP Trunks SRG50 Configuration Guide To enter the QoS settings for VoIP trunksFallback configuration VoIP trunking configurationTo enable fallback Network securityGatekeeper routing To configure gatekeeper settings for H323 trunksTo configure routing for outgoing calls Outgoing calls configurationLine pools Call routingSelect the Destination Codes tab Remote Access Package for VoIP trunks SRG Pstn accessTo configure remote access packages To configure destination codes for the Pstn Pstn destination codes configurationExternal attendant support Main office informationPstn access considerations Pstn access and analog devicesAnalog devices considerations Access to system features To configure the DNs for analog devicesPstn access and analog devices Select the Capabilities and Preferences tab Pstn access and analog devices NN40140-500 IP telephone troubleshooting TroubleshootingIP telephone troubleshooting Sheet 1 Issue / Problem Probable Cause / SolutionIP terminal details Troubleshooting IP telephone troubleshooting Sheet 2IP Terminal Details Sheet 1 Call Server Details Event Id Severity Type CommentsProbable causes for redirection failure TroubleshootingIP Terminal Details Sheet 2 IP telephones manual redirection Troubleshooting fallback to local modeTo manually redirect an IP telephone to the main office IP telephone firmware discrepanciesCannot clear alarms using an alarm set Troubleshooting NN40140-500 Normal mode Telephone features in normal and local modeLocal mode Telephone features in normal and local mode IP Phone 1110 in Local modeIP Phone 1140E in Local mode IP Phone 1120E in Local modeIntercom/Line IP Phone 2002 in Local mode IP Phone 2001 in Local modeIP Phone 2007 in Local mode IP Phone 2004 in Local modeIP Phone 2033 in Local mode IP 2050 Softphone in Local Mode ATA extension featuresFeature Activate Cancel Link key sequences Sheet 1Link *3 Glossary Gatekeeper Gateway H.323 IP telephones Local modeBranch office Call routing Dialing planGlossary Normal mode QoSMain office, main office call server Steering codesIndex 100 101 102
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