Nortel Networks 150 manual Copyright 2004 Nortel Networks, Trademarks

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CallPilot 100/150

Desktop Messaging Installation and

Maintenance Guide

Copyright © 2004 Nortel Networks

All rights reserved. 2004.

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

The software described in this document is furnished under a license agreement and may be used only in accordance with the terms of that license. The software license agreement is included in this document.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks.

Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

All other trademarks and registered trademarks are the property of their respective owners.

N0008714 0.1

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Contents Part No. N0008714 November Copyright 2004 Nortel Networks TrademarksContents Chapter Troubleshooting Index Contents N0008714 Optional hardware About CallPilot Desktop MessagingHardware requirements Integrated clients Software requirementsRelated documents Internet Mail clientsEmea Europe, Middle East, Africa Technical Support Ctas Where to get helpPresales Support Csan Cala Caribbean & Latin America Technical Support CtasRequirements for installing Desktop Messaging N0008714 Before you install Desktop Messaging Desktop Messaging and data network securityConfiguring IMAP/LDAP/SMTP servers for Desktop Messaging ImapConfiguring environments without a DNS Configuring Desktop Messaging with IP address onlyConfiguring your system for Desktop Messaging N0008714 Chapter Installing and configuring Desktop Messaging Installation informationSetting up Microsoft Outlook 2000 in Corporate mode Uninstalling an earlier version of Desktop MessagingTo uninstall a previous version of Desktop Messaging Supported languages Installing Desktop MessagingChoosing which version of Desktop Messaging to install Installing only the CallPilot Player Installing Desktop Messaging version 2.0 or Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging To set the Timezone and Daylight Savings Time settings After you install Desktop MessagingTo set the default email client To define the CallPilot mailbox settings Configuring OutlookUsing Outlook 2002 as an Internet mail client To set Desktop Messaging optionsMessage Format section, select Plain Text To configure access to the CallPilot Address BookTo configure text formatting Removing the CallPilot Message Store Configuring Novell GroupWiseConfiguring GroupWise for Desktop Messaging To remove the CallPilot Message StoreClick the Volume Control tab Updating the Mail database Configuring Lotus NotesTo update the Mail database design manually Updating the database automaticallySelect Template Server Select the Show advanced templates check boxConfiguring Internet Mail clients Configuring an Imap account on Outlook or Outlook ExpressInstalling and configuring Desktop Messaging Click the Directory Service tab Select the Send E-Mail using plain text only check box From Send in this message format, select Plain TextConfiguring Netscape Messenger Configuring an Imap account on Netscape MessengerFrom the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring Eudora Pro Configuring an Imap account on Eudora ProFrom Encoding method, select Mime Click the OK button You return to the main screenOn the Tools menu click Directory Services Configuring an Ldap directory service for Eudora ProTesting the Eudora Pro Imap account Click the Search Options tabTroubleshooting during installation Obtaining the Desktop Messaging version numberStart Update database design Microsoft Outlook default mail clientNo authorization to perform this operation Troubleshooting CallPilot Logon Failure Troubleshooting log on problemsInvalid credentials To reset the CallPilot Message Store in Outlook Troubleshooting Outlook 2002 problemsAccessing CallPilot support tools in Outlook To access the Outbox Fix utility in OutlookReplacing the Mail database design Troubleshooting Lotus Notes log on problemsSubscribers cannot see CallPilot Desktop Messaging Check the CallPilot Address Book search base No entries in CallPilot Personal Name and Address BookOn the Actions menu, select Download CallPilot Address Book Subscriber has problems sending messages Troubleshooting after logging onSubscriber has message access problems CallPilot address book is emptySubscriber cannot send a CallPilot message Messages remain in the subscriber’s OutboxSubscriber cannot send messages Select CallPilot Desktop MessagingNon-delivery notification Deleted messages remain in the subscriber’s mailbox Subscriber has problems with receiving repliesUnknown appears in the Sender field Subscriber cannot delete messagesVoice message does not play on telephone Change the Check for mail every minutes settingMessages no longer on server Click User PreferencesTroubleshooting Accessing Desktop Messaging online Help To access online HelpFor Microsoft Outlook 98 Using Desktop Messaging Support ToolsResetting the CallPilot message store for Microsoft Outlook Using CPTrace Using CPTraceCP Trace settings IMAP/SMTPTroubleshooting N0008714 Index Index

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