Nortel Networks 150 manual Installing and configuring Desktop Messaging

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Chapter 3 Installing and configuring Desktop Messaging 29

If you are installing Desktop Messaging for Lotus Notes, you must enter your Lotus Notes password before the installation process continues. The Desktop Messaging installation program tries to detect Lotus Notes by searching for the notes.ini file on the hard drive. If the file is not found, the Lotus Notes option is disabled during installation. If the notes.ini file is located on a server, you can disable Lotus Notes detection to install Desktop Messaging for Lotus Notes. To disable Lotus Notes detection:

aQuit the Desktop Messaging installation program.

bClick the Start button and click Run. The Run dialog box appears.

cIn the Open box type setup.exe /ld.

dRestart the Desktop Messaging installation program.

If you are installing Desktop Messaging on a Windows NT or a Windows 2000 system, a message appears that prompts you to enter your user name and password.

19Click the Next button.

The installation progress bar appears and indicates that files are being copied.

20Click the Finish button to complete the installation.

CallPilot Desktop Messaging Installation and Maintenance Guide

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Contents Part No. N0008714 November Trademarks Copyright 2004 Nortel NetworksContents Chapter Troubleshooting Index Contents N0008714 Optional hardware About CallPilot Desktop MessagingHardware requirements Related documents Software requirementsIntegrated clients Internet Mail clientsPresales Support Csan Where to get helpEmea Europe, Middle East, Africa Technical Support Ctas Cala Caribbean & Latin America Technical Support CtasRequirements for installing Desktop Messaging N0008714 Desktop Messaging and data network security Before you install Desktop MessagingImap Configuring IMAP/LDAP/SMTP servers for Desktop MessagingConfiguring Desktop Messaging with IP address only Configuring environments without a DNSConfiguring your system for Desktop Messaging N0008714 Installation information Chapter Installing and configuring Desktop MessagingSetting up Microsoft Outlook 2000 in Corporate mode Uninstalling an earlier version of Desktop MessagingTo uninstall a previous version of Desktop Messaging Supported languages Installing Desktop MessagingChoosing which version of Desktop Messaging to install Installing only the CallPilot Player Installing Desktop Messaging version 2.0 or Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging To set the Timezone and Daylight Savings Time settings After you install Desktop MessagingTo set the default email client Using Outlook 2002 as an Internet mail client Configuring OutlookTo define the CallPilot mailbox settings To set Desktop Messaging optionsMessage Format section, select Plain Text To configure access to the CallPilot Address BookTo configure text formatting Configuring GroupWise for Desktop Messaging Configuring Novell GroupWiseRemoving the CallPilot Message Store To remove the CallPilot Message StoreClick the Volume Control tab To update the Mail database design manually Configuring Lotus NotesUpdating the Mail database Updating the database automaticallySelect the Show advanced templates check box Select Template ServerConfiguring an Imap account on Outlook or Outlook Express Configuring Internet Mail clientsInstalling and configuring Desktop Messaging Click the Directory Service tab From Send in this message format, select Plain Text Select the Send E-Mail using plain text only check boxConfiguring an Imap account on Netscape Messenger Configuring Netscape MessengerFrom the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring an Imap account on Eudora Pro Configuring Eudora ProClick the OK button You return to the main screen From Encoding method, select MimeTesting the Eudora Pro Imap account Configuring an Ldap directory service for Eudora ProOn the Tools menu click Directory Services Click the Search Options tabObtaining the Desktop Messaging version number Troubleshooting during installationStart Update database design Microsoft Outlook default mail clientNo authorization to perform this operation Troubleshooting CallPilot Logon Failure Troubleshooting log on problemsInvalid credentials Accessing CallPilot support tools in Outlook Troubleshooting Outlook 2002 problemsTo reset the CallPilot Message Store in Outlook To access the Outbox Fix utility in OutlookReplacing the Mail database design Troubleshooting Lotus Notes log on problemsSubscribers cannot see CallPilot Desktop Messaging Check the CallPilot Address Book search base No entries in CallPilot Personal Name and Address BookOn the Actions menu, select Download CallPilot Address Book Subscriber has message access problems Troubleshooting after logging onSubscriber has problems sending messages CallPilot address book is emptySubscriber cannot send messages Messages remain in the subscriber’s OutboxSubscriber cannot send a CallPilot message Select CallPilot Desktop MessagingNon-delivery notification Unknown appears in the Sender field Subscriber has problems with receiving repliesDeleted messages remain in the subscriber’s mailbox Subscriber cannot delete messagesMessages no longer on server Change the Check for mail every minutes settingVoice message does not play on telephone Click User PreferencesTroubleshooting To access online Help Accessing Desktop Messaging online HelpFor Microsoft Outlook 98 Using Desktop Messaging Support ToolsResetting the CallPilot message store for Microsoft Outlook Using CPTrace Using CPTraceIMAP/SMTP CP Trace settingsTroubleshooting N0008714 Index Index

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