Nortel Networks 150 Configuring Netscape Messenger, On the Tasks menu, select Mail & Newsgroups

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44 Chapter 3 Installing and configuring Desktop Messaging

Configuring Netscape Messenger 6.2

If the subscriber uses Netscape Messenger version 6.2 as their Internet Mail client, use these procedures. If the subscriber uses Netscape Messenger version 4, refer to “Configuring Netscape Messenger 4.x” on page 41.

Notes:

If the subscriber uses Netscape with POP for email, Netscape cannot be configured with IMAP at the same time. You must set up a different Netscape subscriber profile.

If the subscriber uses Netscape for their email, Netscape cannot be configured to send mail to CallPilot, since only one SMTP server can be configured. You must set up a different Netscape subscriber profile.

Configuring an IMAP account on Netscape Messenger

1Start Netscape Messenger.

2On the Tasks menu, select Mail & Newsgroups.

If there are no email accounts configured the Account Wizard appears. If the Account Wizard appears, go to step 4. Otherwise the Mail & Newsgroups window appears.

3On the File menu, select New and click Account.

4Select ISP or email provider and click the Next button.

5In the Your name box, type the subscriber’s name.

6In the Email address box enter the subscriber’s email address in the form <SMTP/VPIM prefix><mailbox number>@<local CallPilot 100/150 system> For example: 198887002@voiceuser.factor.com, where:

19888 is the SMTP/VPIM prefix

7002 is the subscriber’s CallPilot mailbox number

voiceuser.factor.com is the FQDN of the CallPilot 100/150 system. If your network does not use DNS then use <hostname>.localdomain as the FQDN (where hostname is that of the CallPilot 100/150 system).

7Click the Next button.

The Server Information page appears.

8In the Incoming Server section, select IMAP.

9In the Server Name box type the FQDN of the CallPilot 100/150 system. If your network does not use DNS enter the IP address (in the form N.N.N.N) instead of the FQDN.

10In the Outgoing Server (SMTP) section, in the Server Name box type the FQDN of the CallPilot 100/150 system. If your network does not use DNS, type the IP address instead of the FQDN.

11Click the Next button.

The User Name page shows the subscriber’s mailbox number (the part of the subscriber’s CallPilot mail address that comes before the @ sign).

N0008714 02

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Contents Part No. N0008714 November Copyright 2004 Nortel Networks TrademarksContents Chapter Troubleshooting Index Contents N0008714 Optional hardware About CallPilot Desktop MessagingHardware requirements Software requirements Related documentsIntegrated clients Internet Mail clientsWhere to get help Presales Support CsanEmea Europe, Middle East, Africa Technical Support Ctas Cala Caribbean & Latin America Technical Support CtasRequirements for installing Desktop Messaging N0008714 Before you install Desktop Messaging Desktop Messaging and data network securityConfiguring IMAP/LDAP/SMTP servers for Desktop Messaging ImapConfiguring environments without a DNS Configuring Desktop Messaging with IP address onlyConfiguring your system for Desktop Messaging N0008714 Chapter Installing and configuring Desktop Messaging Installation informationSetting up Microsoft Outlook 2000 in Corporate mode Uninstalling an earlier version of Desktop MessagingTo uninstall a previous version of Desktop Messaging Supported languages Installing Desktop MessagingChoosing which version of Desktop Messaging to install Installing only the CallPilot Player Installing Desktop Messaging version 2.0 or Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging To set the Timezone and Daylight Savings Time settings After you install Desktop MessagingTo set the default email client Configuring Outlook Using Outlook 2002 as an Internet mail clientTo define the CallPilot mailbox settings To set Desktop Messaging optionsMessage Format section, select Plain Text To configure access to the CallPilot Address BookTo configure text formatting Configuring Novell GroupWise Configuring GroupWise for Desktop MessagingRemoving the CallPilot Message Store To remove the CallPilot Message StoreClick the Volume Control tab Configuring Lotus Notes To update the Mail database design manuallyUpdating the Mail database Updating the database automaticallySelect Template Server Select the Show advanced templates check boxConfiguring Internet Mail clients Configuring an Imap account on Outlook or Outlook ExpressInstalling and configuring Desktop Messaging Click the Directory Service tab Select the Send E-Mail using plain text only check box From Send in this message format, select Plain TextConfiguring Netscape Messenger Configuring an Imap account on Netscape MessengerFrom the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring Eudora Pro Configuring an Imap account on Eudora ProFrom Encoding method, select Mime Click the OK button You return to the main screenConfiguring an Ldap directory service for Eudora Pro Testing the Eudora Pro Imap accountOn the Tools menu click Directory Services Click the Search Options tabTroubleshooting during installation Obtaining the Desktop Messaging version numberStart Update database design Microsoft Outlook default mail clientNo authorization to perform this operation Troubleshooting CallPilot Logon Failure Troubleshooting log on problemsInvalid credentials Troubleshooting Outlook 2002 problems Accessing CallPilot support tools in OutlookTo reset the CallPilot Message Store in Outlook To access the Outbox Fix utility in OutlookReplacing the Mail database design Troubleshooting Lotus Notes log on problemsSubscribers cannot see CallPilot Desktop Messaging Check the CallPilot Address Book search base No entries in CallPilot Personal Name and Address BookOn the Actions menu, select Download CallPilot Address Book Troubleshooting after logging on Subscriber has message access problemsSubscriber has problems sending messages CallPilot address book is emptyMessages remain in the subscriber’s Outbox Subscriber cannot send messagesSubscriber cannot send a CallPilot message Select CallPilot Desktop MessagingNon-delivery notification Subscriber has problems with receiving replies Unknown appears in the Sender fieldDeleted messages remain in the subscriber’s mailbox Subscriber cannot delete messagesChange the Check for mail every minutes setting Messages no longer on serverVoice message does not play on telephone Click User PreferencesTroubleshooting Accessing Desktop Messaging online Help To access online HelpFor Microsoft Outlook 98 Using Desktop Messaging Support ToolsResetting the CallPilot message store for Microsoft Outlook Using CPTrace Using CPTraceCP Trace settings IMAP/SMTPTroubleshooting N0008714 Index Index
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