Nortel Networks 150 manual Installing and configuring Desktop Messaging

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38 Chapter 3 Installing and configuring Desktop Messaging

6In the E-mail address box type the subscriber’s CallPilot address in the form

<SMTP/VPIM prefix><mailbox number>@<local CallPilot 100/150 system>. For example: 14165556003@voiceserver.ca.result.com, where:

1416555 is the SMTP/VPIM prefix. If you use Message Networking, include this prefix.

6003 is the CallPilot mailbox number

voiceserver.ca.result.com is the FQDN of the CallPilot 100/150 system. If your network does not use DNS, enter <hostname>.localdomain as the FQDN (where the hostname is that of the CallPilot 100/150 system)

or

if you are not using a DNS environment, instead of the FQDN type the IP address of the CallPilot.

7Click the Next button.

The E-Mail Server Names screen appears.

8From the list box choose IMAP as the incoming mail server type.

9In the Incoming mail server box type your FQDN, or if you are not using a DNS environment, type the IP address of the CallPilot.

10In the Outgoing mail server box type your FQDN, or if you are not using a DNS environment, type the IP address of the CallPilot.

11Click the Next button.

The Internet Mail Logon screen appears with the subscriber’s IMAP account name displayed.

12In the Password box type the subscriber’s CallPilot mailbox password.

Do not select the Log on using Secure Password Authentication (SPA) check box.

13Click the Next button.

The Internet Connection Wizard - Internet Mail Logon screen appears.

14In the Account name box type the subscriber’s SMTP/VPIM prefix and mailbox number.

15In the Password box type the subscriber’s mailbox password.

16Click the Next button.

The Internet Connection Wizard - Congratulations screen appears.

17Click the Finish button and close the Internet Accounts screen.

A message appears that asks if you want to download folders from the mail server you added.

18Select the Yes button to download the folder list for the IMAP account that you just created or

select the No button if you do not want to download the folder list at this time.

Tip: To make changes to your new IMAP account, select the account name and click Properties to display the Properties page.

19Click the OK button.

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Contents Part No. N0008714 November Copyright 2004 Nortel Networks TrademarksContents Chapter Troubleshooting Index Contents N0008714 Optional hardware About CallPilot Desktop MessagingHardware requirements Integrated clients Software requirementsRelated documents Internet Mail clientsEmea Europe, Middle East, Africa Technical Support Ctas Where to get helpPresales Support Csan Cala Caribbean & Latin America Technical Support CtasRequirements for installing Desktop Messaging N0008714 Before you install Desktop Messaging Desktop Messaging and data network securityConfiguring IMAP/LDAP/SMTP servers for Desktop Messaging ImapConfiguring environments without a DNS Configuring Desktop Messaging with IP address onlyConfiguring your system for Desktop Messaging N0008714 Chapter Installing and configuring Desktop Messaging Installation informationSetting up Microsoft Outlook 2000 in Corporate mode Uninstalling an earlier version of Desktop MessagingTo uninstall a previous version of Desktop Messaging Supported languages Installing Desktop MessagingChoosing which version of Desktop Messaging to install Installing only the CallPilot Player Installing Desktop Messaging version 2.0 or Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging To set the Timezone and Daylight Savings Time settings After you install Desktop MessagingTo set the default email client To define the CallPilot mailbox settings Configuring OutlookUsing Outlook 2002 as an Internet mail client To set Desktop Messaging optionsMessage Format section, select Plain Text To configure access to the CallPilot Address BookTo configure text formatting Removing the CallPilot Message Store Configuring Novell GroupWiseConfiguring GroupWise for Desktop Messaging To remove the CallPilot Message StoreClick the Volume Control tab Updating the Mail database Configuring Lotus NotesTo update the Mail database design manually Updating the database automaticallySelect Template Server Select the Show advanced templates check boxConfiguring Internet Mail clients Configuring an Imap account on Outlook or Outlook ExpressInstalling and configuring Desktop Messaging Click the Directory Service tab Select the Send E-Mail using plain text only check box From Send in this message format, select Plain TextConfiguring Netscape Messenger Configuring an Imap account on Netscape MessengerFrom the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring Eudora Pro Configuring an Imap account on Eudora ProFrom Encoding method, select Mime Click the OK button You return to the main screenOn the Tools menu click Directory Services Configuring an Ldap directory service for Eudora ProTesting the Eudora Pro Imap account Click the Search Options tabTroubleshooting during installation Obtaining the Desktop Messaging version numberStart Update database design Microsoft Outlook default mail clientNo authorization to perform this operation Troubleshooting CallPilot Logon Failure Troubleshooting log on problemsInvalid credentials To reset the CallPilot Message Store in Outlook Troubleshooting Outlook 2002 problemsAccessing CallPilot support tools in Outlook To access the Outbox Fix utility in OutlookReplacing the Mail database design Troubleshooting Lotus Notes log on problemsSubscribers cannot see CallPilot Desktop Messaging Check the CallPilot Address Book search base No entries in CallPilot Personal Name and Address BookOn the Actions menu, select Download CallPilot Address Book Subscriber has problems sending messages Troubleshooting after logging onSubscriber has message access problems CallPilot address book is emptySubscriber cannot send a CallPilot message Messages remain in the subscriber’s OutboxSubscriber cannot send messages Select CallPilot Desktop MessagingNon-delivery notification Deleted messages remain in the subscriber’s mailbox Subscriber has problems with receiving repliesUnknown appears in the Sender field Subscriber cannot delete messagesVoice message does not play on telephone Change the Check for mail every minutes settingMessages no longer on server Click User PreferencesTroubleshooting Accessing Desktop Messaging online Help To access online HelpFor Microsoft Outlook 98 Using Desktop Messaging Support ToolsResetting the CallPilot message store for Microsoft Outlook Using CPTrace Using CPTraceCP Trace settings IMAP/SMTPTroubleshooting N0008714 Index Index
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