Nortel Networks 150 manual Index

Page 67

67

Index

A

Accessing Help 62

configuring IMAP account 46 configuring LDAP directory service 48 testing IMAP account 48

C

CallPilot Address Book

setting up in Outlook (Internet mail mode) 32 setting up in Outlook Express 32

CallPilot Message Store 33

CLAN IP address 37

Configuring

environments without a DNS 13 Eudora Pro 46

GroupWise 33

IMAP account on Outlook/Express 37 Internet mail clients 37

IP address only 13

LDAP directory service for Outlook/Express 39 Lotus Notes 35

Netscape Messenger 41

Outlook 2000 in Corporate mode 16

Outlook Express or Outlook (Internet Mail mode) 37

special settings for Outlook Express or Outlook (Internet Mail mode) 40

Corporate mode 8, 16

D

Desktop Messaging about 7

data network security 11 hardware requirements 7 installation time 15 online Help 62

optional hardware requirements 7 related documents 8

software requirements 8 supported IMAP Internet clients 8

Desktop Messaging support tools 63 Desktop Messaging version number 49

Domain Name System (DNS) 58 configuring environments without a DNS 13

E

Error message, No authorization to perform this operation 50

Eudora Pro 8 configuring 46

F

Fully Qualified Domain Name (FQDN) 52

G

GroupWise

CallPilot Message Store 33 configuring 33

H

Help, accessing 62

I

IMAP configuration 41 configure settings 12 server 12

server name 38

testing Outlook Express or Outlook (Internet Mail mode) IMAP account 40

Installation requirements 15

Installation time 15

Installing Desktop Messaging 17

Integrated clients 8

Internet mail configuring clients 37

configuring Outlook Express or Outlook (Internet Mail mode) 37

configuring special settings for Outlook Express or Outlook (Internet Mail mode) 40

testing Outlook Express or Outlook (Internet Mail mode) IMAP account 40

Internet Message Access Protocol. See IMAP 12

IP addresses 13

L

LDAP

configure settings 12 configuring directory services 39 directory name 39

directory services 39 server 12

Lightweight Directory Access Protocol. See LDAP 12

Lotus Notes

CallPilot Desktop Messaging Installation and Maintenance Guide

Image 67
Contents Part No. N0008714 November Trademarks Copyright 2004 Nortel NetworksContents Chapter Troubleshooting Index Contents N0008714 Hardware requirements About CallPilot Desktop MessagingOptional hardware Internet Mail clients Software requirementsRelated documents Integrated clientsCala Caribbean & Latin America Technical Support Ctas Where to get helpPresales Support Csan Emea Europe, Middle East, Africa Technical Support CtasRequirements for installing Desktop Messaging N0008714 Desktop Messaging and data network security Before you install Desktop MessagingImap Configuring IMAP/LDAP/SMTP servers for Desktop MessagingConfiguring Desktop Messaging with IP address only Configuring environments without a DNSConfiguring your system for Desktop Messaging N0008714 Installation information Chapter Installing and configuring Desktop MessagingTo uninstall a previous version of Desktop Messaging Uninstalling an earlier version of Desktop MessagingSetting up Microsoft Outlook 2000 in Corporate mode Choosing which version of Desktop Messaging to install Installing Desktop MessagingSupported languages Installing only the CallPilot Player Installing Desktop Messaging version 2.0 or Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging To set the default email client After you install Desktop MessagingTo set the Timezone and Daylight Savings Time settings To set Desktop Messaging options Configuring OutlookUsing Outlook 2002 as an Internet mail client To define the CallPilot mailbox settingsTo configure text formatting To configure access to the CallPilot Address BookMessage Format section, select Plain Text To remove the CallPilot Message Store Configuring Novell GroupWiseConfiguring GroupWise for Desktop Messaging Removing the CallPilot Message StoreClick the Volume Control tab Updating the database automatically Configuring Lotus NotesTo update the Mail database design manually Updating the Mail databaseSelect the Show advanced templates check box Select Template ServerConfiguring an Imap account on Outlook or Outlook Express Configuring Internet Mail clientsInstalling and configuring Desktop Messaging Click the Directory Service tab From Send in this message format, select Plain Text Select the Send E-Mail using plain text only check boxConfiguring an Imap account on Netscape Messenger Configuring Netscape MessengerFrom the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring an Imap account on Eudora Pro Configuring Eudora ProClick the OK button You return to the main screen From Encoding method, select MimeClick the Search Options tab Configuring an Ldap directory service for Eudora ProTesting the Eudora Pro Imap account On the Tools menu click Directory ServicesObtaining the Desktop Messaging version number Troubleshooting during installationNo authorization to perform this operation Microsoft Outlook default mail clientStart Update database design Troubleshooting Invalid credentials Troubleshooting log on problemsCallPilot Logon Failure To access the Outbox Fix utility in Outlook Troubleshooting Outlook 2002 problemsAccessing CallPilot support tools in Outlook To reset the CallPilot Message Store in OutlookSubscribers cannot see CallPilot Desktop Messaging Troubleshooting Lotus Notes log on problemsReplacing the Mail database design On the Actions menu, select Download CallPilot Address Book No entries in CallPilot Personal Name and Address BookCheck the CallPilot Address Book search base CallPilot address book is empty Troubleshooting after logging onSubscriber has message access problems Subscriber has problems sending messagesSelect CallPilot Desktop Messaging Messages remain in the subscriber’s OutboxSubscriber cannot send messages Subscriber cannot send a CallPilot messageNon-delivery notification Subscriber cannot delete messages Subscriber has problems with receiving repliesUnknown appears in the Sender field Deleted messages remain in the subscriber’s mailboxClick User Preferences Change the Check for mail every minutes settingMessages no longer on server Voice message does not play on telephoneTroubleshooting To access online Help Accessing Desktop Messaging online HelpResetting the CallPilot message store for Microsoft Outlook Using Desktop Messaging Support ToolsFor Microsoft Outlook 98 Using CPTrace Using CPTraceIMAP/SMTP CP Trace settingsTroubleshooting N0008714 Index Index
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