Nortel Networks 150 manual Microsoft Outlook default mail client, Start Update database design

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50 Chapter 4 Troubleshooting

Microsoft Outlook default mail client

You see the error message when you install Desktop Messaging: “Either Outlook is not the default mail client or there is no default mail client to fulfill the current request.” If Outlook is installed on the subscriber’s computer but they do not want Outlook to be their default mail client, they can change to another client after Desktop Messaging is installed.

To define Outlook as the default mail client:

1Click the Windows Start button, point to Settings and click Control Panel. The Control Panel window appears.

2Double-click the Internet Options icon. The Internet Properties dialog box appears.

3Click the Programs tab.

4From the E-maillist box, select Microsoft Outlook.

5Click the OK button.

No authorization to perform this operation

Subscribers must have Manager or Designer access control of the mail database to install Lotus Notes Desktop Messaging. The Lotus Notes administrator sets this control on the server for each subscriber. The default is Manager access.

To determine the level of access control for a subscriber:

1From the subscriber’s Lotus Notes Mail database, click File, click Database, and click Access Control.

2Click the subscriber’s name in the displayed list.

The subscriber’s access control level appears in the Access box. The choices are Manager, Designer, Editor, Author, Reader, Depositor, and No Access.

For a subscriber to install Desktop Messaging, Manager or Designer must be displayed.

3If neither Manager nor Designer is selected:

— you must temporarily give the subscriber Manager or Designer access

or

the Lotus Notes administrator must manually update the Mail database from the server for each subscriber who needs CallPilot access

This update creates a new view, CallPilot Desktop Messaging, in Lotus Notes.

To update a CallPilot subscriber Mail database from the server:

1Install CallPilot Desktop Messaging on the Lotus Notes server computer by running Server, setup.exe.

2Start Update database design.

3To locate the Update database design program, click Start, point to Programs, point to Nortel CallPilot Desktop and click Update database design.

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Contents Part No. N0008714 November Copyright 2004 Nortel Networks TrademarksContents Chapter Troubleshooting Index Contents N0008714 Optional hardware About CallPilot Desktop MessagingHardware requirements Integrated clients Software requirementsRelated documents Internet Mail clientsEmea Europe, Middle East, Africa Technical Support Ctas Where to get helpPresales Support Csan Cala Caribbean & Latin America Technical Support CtasRequirements for installing Desktop Messaging N0008714 Before you install Desktop Messaging Desktop Messaging and data network securityConfiguring IMAP/LDAP/SMTP servers for Desktop Messaging ImapConfiguring environments without a DNS Configuring Desktop Messaging with IP address onlyConfiguring your system for Desktop Messaging N0008714 Chapter Installing and configuring Desktop Messaging Installation informationSetting up Microsoft Outlook 2000 in Corporate mode Uninstalling an earlier version of Desktop MessagingTo uninstall a previous version of Desktop Messaging Supported languages Installing Desktop MessagingChoosing which version of Desktop Messaging to install Installing only the CallPilot Player Installing Desktop Messaging version 2.0 or Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging To set the Timezone and Daylight Savings Time settings After you install Desktop MessagingTo set the default email client To define the CallPilot mailbox settings Configuring OutlookUsing Outlook 2002 as an Internet mail client To set Desktop Messaging optionsMessage Format section, select Plain Text To configure access to the CallPilot Address BookTo configure text formatting Removing the CallPilot Message Store Configuring Novell GroupWiseConfiguring GroupWise for Desktop Messaging To remove the CallPilot Message StoreClick the Volume Control tab Updating the Mail database Configuring Lotus NotesTo update the Mail database design manually Updating the database automaticallySelect Template Server Select the Show advanced templates check boxConfiguring Internet Mail clients Configuring an Imap account on Outlook or Outlook ExpressInstalling and configuring Desktop Messaging Click the Directory Service tab Select the Send E-Mail using plain text only check box From Send in this message format, select Plain TextConfiguring Netscape Messenger Configuring an Imap account on Netscape MessengerFrom the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring Eudora Pro Configuring an Imap account on Eudora ProFrom Encoding method, select Mime Click the OK button You return to the main screenOn the Tools menu click Directory Services Configuring an Ldap directory service for Eudora ProTesting the Eudora Pro Imap account Click the Search Options tabTroubleshooting during installation Obtaining the Desktop Messaging version numberStart Update database design Microsoft Outlook default mail clientNo authorization to perform this operation Troubleshooting CallPilot Logon Failure Troubleshooting log on problemsInvalid credentials To reset the CallPilot Message Store in Outlook Troubleshooting Outlook 2002 problemsAccessing CallPilot support tools in Outlook To access the Outbox Fix utility in OutlookReplacing the Mail database design Troubleshooting Lotus Notes log on problemsSubscribers cannot see CallPilot Desktop Messaging Check the CallPilot Address Book search base No entries in CallPilot Personal Name and Address BookOn the Actions menu, select Download CallPilot Address Book Subscriber has problems sending messages Troubleshooting after logging onSubscriber has message access problems CallPilot address book is emptySubscriber cannot send a CallPilot message Messages remain in the subscriber’s OutboxSubscriber cannot send messages Select CallPilot Desktop MessagingNon-delivery notification Deleted messages remain in the subscriber’s mailbox Subscriber has problems with receiving repliesUnknown appears in the Sender field Subscriber cannot delete messagesVoice message does not play on telephone Change the Check for mail every minutes settingMessages no longer on server Click User PreferencesTroubleshooting Accessing Desktop Messaging online Help To access online HelpFor Microsoft Outlook 98 Using Desktop Messaging Support ToolsResetting the CallPilot message store for Microsoft Outlook Using CPTrace Using CPTraceCP Trace settings IMAP/SMTPTroubleshooting N0008714 Index Index
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