56 Chapter 4 Troubleshooting
Troubleshooting after logging on
The CallPilot address book is empty
Lotus Notes subscribers must log on to CallPilot before they can download the address book.
1Make sure that your Address
2On the View menu, click Refresh.
3Make sure the CallPilot Address Book has been downloaded.
Outlook and GroupWise clients:
1Click Download CallPilot Address Book.
2If it responds with 0 entries found, verify that the search base is correct.
The subscriber has message access problems
The subscriber has modified the settings so that they are now correct, but the subscriber still cannot access their messages.
If you modified the settings while Desktop Messaging was open, close and reopen Desktop Messaging so that the settings take effect.
The subscriber has problems sending messages
When the subscriber sends a message, it arrives in the recipient’s Outlook mailbox, but it does not arrive in the CallPilot message mailbox.
1Ensure that when you address the message, you locate the recipient’s address in the CallPilot Address Book. If the recipient is defined in your Personal Address Book, then ensure that the Personal Address Book entry is a CallPilot address.
2To ensure that the recipient is defined as a CallPilot Address type, highlight the name, click Properties, and verify that the Address Type=CallPilot.
3Before you send the message, in the To field, highlight the Recipient, click Properties, and verify that the Address Type=CallPilot.
In sent messages digits or symbols appear instead of
The only character sets that are supported are
N0008714 02