Nortel Networks 150 manual Index

Page 68

68Index

configuring 35 error message 50

M

Message waiting indicator 60

Microsoft

 

 

Outlook (Internet mail mode) 8

 

 

Outlook Express 8

 

 

Microsoft Outlook (Internet mail mode)

 

configuring access to CallPilot Address Book

32

Microsoft Outlook 2002

 

 

configuring text formatting options

32

 

specifying e-mail settings 31

 

 

Microsoft Outlook Express

 

 

configuring access to CallPilot Address Book

32

My LDAP server requires me to log on

39

 

N

Netscape Messenger 8 configuring 41 configuring IMAP account 41 configuring LDAP directory service 43 return receipts 42

testing IMAP account 45

T

Timeout 39

Search timeout for Eudora Pro 48

Troubleshooting after logging on 56

Outlook 57

Outlook and GroupWise 56 Desktop Messaging support tools 63 during installation 49

logon problems 52

obtaining the Desktop Messaging version number 49

update CallPilot user Mail database (for administrator) 50

U

Uninstalling earlier version of Desktop Messaging 16

V

VPIM Networking 12

W

Windows Messaging 4.0 15, 33

O

Online Help

Address formats 57

Outlook 2000 16

Outlook 98 16

Outlook Express or Outlook (Internet Mail mode), configuring 37

R

Related documents 8

S

Servers

IMAP 12

LDAP 12

SMTP 12

Simple Mail Transfer Protocol. See SMTP 12 SMTP

server 12 server name 38

SMTP/VPIM 52

SMTP/VPIM prefix 15, 33, 37, 41, 49 Support tool

CPTrace 64

reset CallPilot message store for Microsoft Outlook 98, 2000 63

N0008714 02

Image 68
Contents Part No. N0008714 November Copyright 2004 Nortel Networks TrademarksContents Chapter Troubleshooting Index Contents N0008714 Optional hardware About CallPilot Desktop MessagingHardware requirements Software requirements Related documentsIntegrated clients Internet Mail clientsWhere to get help Presales Support CsanEmea Europe, Middle East, Africa Technical Support Ctas Cala Caribbean & Latin America Technical Support CtasRequirements for installing Desktop Messaging N0008714 Before you install Desktop Messaging Desktop Messaging and data network securityConfiguring IMAP/LDAP/SMTP servers for Desktop Messaging ImapConfiguring environments without a DNS Configuring Desktop Messaging with IP address onlyConfiguring your system for Desktop Messaging N0008714 Chapter Installing and configuring Desktop Messaging Installation informationSetting up Microsoft Outlook 2000 in Corporate mode Uninstalling an earlier version of Desktop MessagingTo uninstall a previous version of Desktop Messaging Supported languages Installing Desktop MessagingChoosing which version of Desktop Messaging to install Installing only the CallPilot Player Installing Desktop Messaging version 2.0 or Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging To set the Timezone and Daylight Savings Time settings After you install Desktop MessagingTo set the default email client Configuring Outlook Using Outlook 2002 as an Internet mail clientTo define the CallPilot mailbox settings To set Desktop Messaging optionsMessage Format section, select Plain Text To configure access to the CallPilot Address BookTo configure text formatting Configuring Novell GroupWise Configuring GroupWise for Desktop MessagingRemoving the CallPilot Message Store To remove the CallPilot Message StoreClick the Volume Control tab Configuring Lotus Notes To update the Mail database design manuallyUpdating the Mail database Updating the database automaticallySelect Template Server Select the Show advanced templates check boxConfiguring Internet Mail clients Configuring an Imap account on Outlook or Outlook ExpressInstalling and configuring Desktop Messaging Click the Directory Service tab Select the Send E-Mail using plain text only check box From Send in this message format, select Plain TextConfiguring Netscape Messenger Configuring an Imap account on Netscape MessengerFrom the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring Eudora Pro Configuring an Imap account on Eudora ProFrom Encoding method, select Mime Click the OK button You return to the main screenConfiguring an Ldap directory service for Eudora Pro Testing the Eudora Pro Imap accountOn the Tools menu click Directory Services Click the Search Options tabTroubleshooting during installation Obtaining the Desktop Messaging version numberStart Update database design Microsoft Outlook default mail clientNo authorization to perform this operation Troubleshooting CallPilot Logon Failure Troubleshooting log on problemsInvalid credentials Troubleshooting Outlook 2002 problems Accessing CallPilot support tools in OutlookTo reset the CallPilot Message Store in Outlook To access the Outbox Fix utility in OutlookReplacing the Mail database design Troubleshooting Lotus Notes log on problemsSubscribers cannot see CallPilot Desktop Messaging Check the CallPilot Address Book search base No entries in CallPilot Personal Name and Address BookOn the Actions menu, select Download CallPilot Address Book Troubleshooting after logging on Subscriber has message access problemsSubscriber has problems sending messages CallPilot address book is emptyMessages remain in the subscriber’s Outbox Subscriber cannot send messagesSubscriber cannot send a CallPilot message Select CallPilot Desktop MessagingNon-delivery notification Subscriber has problems with receiving replies Unknown appears in the Sender fieldDeleted messages remain in the subscriber’s mailbox Subscriber cannot delete messagesChange the Check for mail every minutes setting Messages no longer on serverVoice message does not play on telephone Click User PreferencesTroubleshooting Accessing Desktop Messaging online Help To access online HelpFor Microsoft Outlook 98 Using Desktop Messaging Support ToolsResetting the CallPilot message store for Microsoft Outlook Using CPTrace Using CPTraceCP Trace settings IMAP/SMTPTroubleshooting N0008714 Index Index
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