Nortel Networks 150 manual Configuring Lotus Notes, Updating the Mail database

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Chapter 3 Installing and configuring Desktop Messaging 35

Configuring Lotus Notes

Updating the Mail database

In Lotus Notes, the Mail database design determines which messages appear in the Notes message list. There are two ways to update the database design for Desktop Messaging:

automatic update: this updates the database automatically when you install Desktop Messaging (recommended).

manual update: you or the subscriber must update the database manually after you install Desktop Messaging.

We recommend the automatic update option. It provides the optimal configuration for message storage, is compatible with customized database designs, and does not require any manual updates to the database design.

Updating the database automatically

To automatically update the Mail database, select the Update Lotus Notes Databases option when you install Desktop Messaging. When the installation is complete, Desktop Messaging is ready to use and does not require any manual changes to the Mail database.

When you use this update method, Lotus Notes stores CallPilot messages in a separate folder. This configuration lets users easily prioritize CallPilot messages since they are not mixed with other e-mail messages.

Updating the database manually

You should update the database design manually only if:

the subscriber wants CallPilot messages stored in the same Inbox as their Lotus Notes e-mail messages

the subscriber’s database design has not been customized, and the subscriber does not intend to customize the database design in the future

you are familiar with modifying Lotus Notes database design

To perform a manual update, you must replace the current database design using a CallPilot template. Replacement of the database design removes any customization in the current database design.

To update the Mail database design manually

1Start Lotus Notes.

2On the Help menu select About Notes Desktop. Make a note of the version of Lotus Notes.

3Click the Mail database. The Mail database has the subscriber’s name and the envelope icon.

CallPilot Desktop Messaging Installation and Maintenance Guide

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Contents Part No. N0008714 November Trademarks Copyright 2004 Nortel NetworksContents Chapter Troubleshooting Index Contents N0008714 Optional hardware About CallPilot Desktop MessagingHardware requirements Internet Mail clients Software requirementsRelated documents Integrated clientsCala Caribbean & Latin America Technical Support Ctas Where to get helpPresales Support Csan Emea Europe, Middle East, Africa Technical Support CtasRequirements for installing Desktop Messaging N0008714 Desktop Messaging and data network security Before you install Desktop MessagingImap Configuring IMAP/LDAP/SMTP servers for Desktop MessagingConfiguring Desktop Messaging with IP address only Configuring environments without a DNSConfiguring your system for Desktop Messaging N0008714 Installation information Chapter Installing and configuring Desktop MessagingSetting up Microsoft Outlook 2000 in Corporate mode Uninstalling an earlier version of Desktop MessagingTo uninstall a previous version of Desktop Messaging Supported languages Installing Desktop MessagingChoosing which version of Desktop Messaging to install Installing only the CallPilot Player Installing Desktop Messaging version 2.0 or Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging To set the Timezone and Daylight Savings Time settings After you install Desktop MessagingTo set the default email client To set Desktop Messaging options Configuring OutlookUsing Outlook 2002 as an Internet mail client To define the CallPilot mailbox settingsMessage Format section, select Plain Text To configure access to the CallPilot Address BookTo configure text formatting To remove the CallPilot Message Store Configuring Novell GroupWiseConfiguring GroupWise for Desktop Messaging Removing the CallPilot Message StoreClick the Volume Control tab Updating the database automatically Configuring Lotus NotesTo update the Mail database design manually Updating the Mail databaseSelect the Show advanced templates check box Select Template ServerConfiguring an Imap account on Outlook or Outlook Express Configuring Internet Mail clientsInstalling and configuring Desktop Messaging Click the Directory Service tab From Send in this message format, select Plain Text Select the Send E-Mail using plain text only check boxConfiguring an Imap account on Netscape Messenger Configuring Netscape MessengerFrom the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring an Imap account on Eudora Pro Configuring Eudora ProClick the OK button You return to the main screen From Encoding method, select MimeClick the Search Options tab Configuring an Ldap directory service for Eudora ProTesting the Eudora Pro Imap account On the Tools menu click Directory ServicesObtaining the Desktop Messaging version number Troubleshooting during installationStart Update database design Microsoft Outlook default mail clientNo authorization to perform this operation Troubleshooting CallPilot Logon Failure Troubleshooting log on problemsInvalid credentials To access the Outbox Fix utility in Outlook Troubleshooting Outlook 2002 problemsAccessing CallPilot support tools in Outlook To reset the CallPilot Message Store in OutlookReplacing the Mail database design Troubleshooting Lotus Notes log on problemsSubscribers cannot see CallPilot Desktop Messaging Check the CallPilot Address Book search base No entries in CallPilot Personal Name and Address BookOn the Actions menu, select Download CallPilot Address Book CallPilot address book is empty Troubleshooting after logging onSubscriber has message access problems Subscriber has problems sending messagesSelect CallPilot Desktop Messaging Messages remain in the subscriber’s OutboxSubscriber cannot send messages Subscriber cannot send a CallPilot messageNon-delivery notification Subscriber cannot delete messages Subscriber has problems with receiving repliesUnknown appears in the Sender field Deleted messages remain in the subscriber’s mailboxClick User Preferences Change the Check for mail every minutes settingMessages no longer on server Voice message does not play on telephoneTroubleshooting To access online Help Accessing Desktop Messaging online HelpFor Microsoft Outlook 98 Using Desktop Messaging Support ToolsResetting the CallPilot message store for Microsoft Outlook Using CPTrace Using CPTraceIMAP/SMTP CP Trace settingsTroubleshooting N0008714 Index Index
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