Nortel Networks 150 manual Configuring Eudora Pro, Configuring an Imap account on Eudora Pro

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46 Chapter 3 Installing and configuring Desktop Messaging

Configuring Eudora Pro

To change any part of this configuration after it is complete, on the Tools menu click Options to display the configuration screens.

Configuring an IMAP account on Eudora Pro

1Double click the Eudora Pro icon.

The New Account Wizard - Welcome to Eudora Pro! screen appears.

2Click the Next button.

The New Account Wizard - Account Settings screen appears.

Note: If you have another IMAP account for your CallPilot mailbox, you can import the settings. This configuration assumes that the Eudora IMAP account is a new configuration.

3From Would you like to, select Create a brand new email account.

4Click the Next button.

The New Account Wizard - Personal Information screen appears.

5In the Your Name box, type the subscriber’s name.

6Click the Next button.

The New Account Wizard - E-Mail Address screen appears.

7In the E-Mail Address box type the subscriber’s CallPilot mail address.

Enter the subscriber’s email address in the form

<SMTP/VPIM prefix><mailbox number>@<local CallPilot 100/150 system>. For example: 14164067001@voiceuser.factor.com, where:

1416406 is the SMTP/VPIM prefix

7001 is the subscriber’s CallPilot mailbox number

voiceuser.factor.com is the FQDN of the CallPilot 100/150 system. If your network does not use DNS, use <hostname>.localdomain as the FQDN (where hostname is that of the CallPilot 100/150 system).

8Click the Next button.

The New Account Wizard - Logon Name screen appears.

9Check that the Logon Name box contains the part of the subscriber’s CallPilot mail address that comes after the @ sign, and click the Next button.

The New Account Wizard - Incoming E-Mail Server screen appears.

10Check that the Incoming Server box contains the FQDN of the CallPilot 100/150 system.

11From Please choose whether the server for your incoming mail uses POP or IMAP, select IMAP, and click the Next button.

The New Account Wizard - IMAP Location Prefix screen appears.

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Contents Part No. N0008714 November Copyright 2004 Nortel Networks TrademarksContents Chapter Troubleshooting Index Contents N0008714 Hardware requirements About CallPilot Desktop MessagingOptional hardware Integrated clients Software requirementsRelated documents Internet Mail clientsEmea Europe, Middle East, Africa Technical Support Ctas Where to get helpPresales Support Csan Cala Caribbean & Latin America Technical Support CtasRequirements for installing Desktop Messaging N0008714 Before you install Desktop Messaging Desktop Messaging and data network securityConfiguring IMAP/LDAP/SMTP servers for Desktop Messaging ImapConfiguring environments without a DNS Configuring Desktop Messaging with IP address onlyConfiguring your system for Desktop Messaging N0008714 Chapter Installing and configuring Desktop Messaging Installation informationTo uninstall a previous version of Desktop Messaging Uninstalling an earlier version of Desktop MessagingSetting up Microsoft Outlook 2000 in Corporate mode Choosing which version of Desktop Messaging to install Installing Desktop MessagingSupported languages Installing only the CallPilot Player Installing Desktop Messaging version 2.0 or Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging To set the default email client After you install Desktop MessagingTo set the Timezone and Daylight Savings Time settings To define the CallPilot mailbox settings Configuring OutlookUsing Outlook 2002 as an Internet mail client To set Desktop Messaging optionsTo configure text formatting To configure access to the CallPilot Address BookMessage Format section, select Plain Text Removing the CallPilot Message Store Configuring Novell GroupWiseConfiguring GroupWise for Desktop Messaging To remove the CallPilot Message StoreClick the Volume Control tab Updating the Mail database Configuring Lotus NotesTo update the Mail database design manually Updating the database automaticallySelect Template Server Select the Show advanced templates check boxConfiguring Internet Mail clients Configuring an Imap account on Outlook or Outlook ExpressInstalling and configuring Desktop Messaging Click the Directory Service tab Select the Send E-Mail using plain text only check box From Send in this message format, select Plain TextConfiguring Netscape Messenger Configuring an Imap account on Netscape MessengerFrom the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring Eudora Pro Configuring an Imap account on Eudora ProFrom Encoding method, select Mime Click the OK button You return to the main screenOn the Tools menu click Directory Services Configuring an Ldap directory service for Eudora ProTesting the Eudora Pro Imap account Click the Search Options tabTroubleshooting during installation Obtaining the Desktop Messaging version numberNo authorization to perform this operation Microsoft Outlook default mail clientStart Update database design Troubleshooting Invalid credentials Troubleshooting log on problemsCallPilot Logon Failure To reset the CallPilot Message Store in Outlook Troubleshooting Outlook 2002 problemsAccessing CallPilot support tools in Outlook To access the Outbox Fix utility in OutlookSubscribers cannot see CallPilot Desktop Messaging Troubleshooting Lotus Notes log on problemsReplacing the Mail database design On the Actions menu, select Download CallPilot Address Book No entries in CallPilot Personal Name and Address BookCheck the CallPilot Address Book search base Subscriber has problems sending messages Troubleshooting after logging onSubscriber has message access problems CallPilot address book is emptySubscriber cannot send a CallPilot message Messages remain in the subscriber’s OutboxSubscriber cannot send messages Select CallPilot Desktop MessagingNon-delivery notification Deleted messages remain in the subscriber’s mailbox Subscriber has problems with receiving repliesUnknown appears in the Sender field Subscriber cannot delete messagesVoice message does not play on telephone Change the Check for mail every minutes settingMessages no longer on server Click User PreferencesTroubleshooting Accessing Desktop Messaging online Help To access online HelpResetting the CallPilot message store for Microsoft Outlook Using Desktop Messaging Support ToolsFor Microsoft Outlook 98 Using CPTrace Using CPTraceCP Trace settings IMAP/SMTPTroubleshooting N0008714 Index Index
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