Nortel Networks 150 About CallPilot Desktop Messaging, Hardware requirements, Optional hardware

Page 7

7

Chapter 1

Requirements for installing Desktop Messaging

About CallPilot Desktop Messaging

With CallPilot Desktop Messaging from subscribers can access their CallPilot mailbox from their personal computer. Subscribers can manage all their voice messages in one graphical interface. They can still access their mailbox from their telephone at any time.

With CallPilot Desktop Messaging subscribers can:

•listen to voice messages

•record and send voice messages

•forward and reply to voice messages

•add message options such as urgent and private

•download the CallPilot Address Book

•change their CallPilot password

This guide tells a System Administrator how to install, configure and troubleshoot CallPilot Desktop Messaging on subscribers’ computers.

Subscribers can perform some configuration and troubleshooting tasks with your guidance.

Hardware requirements

The following list contains both the minimum and recommended hardware that Desktop Messaging software needs for operation.

•IBM PC or compatible:

—minimum Pentium/586 or faster system with 16 Mbytes of RAM minimum; 32 Mbytes recommended

•Monitor:

—16-color VGA 640 x 480 capability minimum; 256-color SVGA 800 x 600 capability recommended

•Disk drive:

—15 Mbytes of free space

•CD-ROM drive

•Windows-compatible mouse and keyboard

•LAN connection to CallPilot 100/150. Subscribers can access their CallPilot messages over the LAN via ISDN, ADSL, dial-up modem or ethernet.

Optional hardware

•a sound card and a set of speakers for playing messages on a computer

•a microphone for recording messages on a computer

CallPilot Desktop Messaging Installation and Maintenance Guide

Image 7

Contents Part No. N0008714 November Trademarks Copyright 2004 Nortel NetworksContents Chapter Troubleshooting Index Contents N0008714 Hardware requirements About CallPilot Desktop MessagingOptional hardware Internet Mail clients Software requirementsRelated documents Integrated clientsCala Caribbean & Latin America Technical Support Ctas Where to get helpPresales Support Csan Emea Europe, Middle East, Africa Technical Support CtasRequirements for installing Desktop Messaging N0008714 Desktop Messaging and data network security Before you install Desktop MessagingImap Configuring IMAP/LDAP/SMTP servers for Desktop MessagingConfiguring Desktop Messaging with IP address only Configuring environments without a DNSConfiguring your system for Desktop Messaging N0008714 Installation information Chapter Installing and configuring Desktop MessagingTo uninstall a previous version of Desktop Messaging Uninstalling an earlier version of Desktop MessagingSetting up Microsoft Outlook 2000 in Corporate mode Choosing which version of Desktop Messaging to install Installing Desktop MessagingSupported languages Installing only the CallPilot Player Installing Desktop Messaging version 2.0 or Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging To set the default email client After you install Desktop MessagingTo set the Timezone and Daylight Savings Time settings To set Desktop Messaging options Configuring OutlookUsing Outlook 2002 as an Internet mail client To define the CallPilot mailbox settingsTo configure text formatting To configure access to the CallPilot Address BookMessage Format section, select Plain Text To remove the CallPilot Message Store Configuring Novell GroupWiseConfiguring GroupWise for Desktop Messaging Removing the CallPilot Message StoreClick the Volume Control tab Updating the database automatically Configuring Lotus NotesTo update the Mail database design manually Updating the Mail databaseSelect the Show advanced templates check box Select Template ServerConfiguring an Imap account on Outlook or Outlook Express Configuring Internet Mail clientsInstalling and configuring Desktop Messaging Click the Directory Service tab From Send in this message format, select Plain Text Select the Send E-Mail using plain text only check boxConfiguring an Imap account on Netscape Messenger Configuring Netscape MessengerFrom the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring an Imap account on Eudora Pro Configuring Eudora ProClick the OK button You return to the main screen From Encoding method, select MimeClick the Search Options tab Configuring an Ldap directory service for Eudora ProTesting the Eudora Pro Imap account On the Tools menu click Directory ServicesObtaining the Desktop Messaging version number Troubleshooting during installationNo authorization to perform this operation Microsoft Outlook default mail clientStart Update database design Troubleshooting Invalid credentials Troubleshooting log on problemsCallPilot Logon Failure To access the Outbox Fix utility in Outlook Troubleshooting Outlook 2002 problemsAccessing CallPilot support tools in Outlook To reset the CallPilot Message Store in OutlookSubscribers cannot see CallPilot Desktop Messaging Troubleshooting Lotus Notes log on problemsReplacing the Mail database design On the Actions menu, select Download CallPilot Address Book No entries in CallPilot Personal Name and Address BookCheck the CallPilot Address Book search base CallPilot address book is empty Troubleshooting after logging onSubscriber has message access problems Subscriber has problems sending messagesSelect CallPilot Desktop Messaging Messages remain in the subscriber’s OutboxSubscriber cannot send messages Subscriber cannot send a CallPilot messageNon-delivery notification Subscriber cannot delete messages Subscriber has problems with receiving repliesUnknown appears in the Sender field Deleted messages remain in the subscriber’s mailboxClick User Preferences Change the Check for mail every minutes settingMessages no longer on server Voice message does not play on telephoneTroubleshooting To access online Help Accessing Desktop Messaging online HelpResetting the CallPilot message store for Microsoft Outlook Using Desktop Messaging Support ToolsFor Microsoft Outlook 98 Using CPTrace Using CPTraceIMAP/SMTP CP Trace settingsTroubleshooting N0008714 Index Index

Related manuals

Manual 149 pages 30.28 Kb

Manual 68 pages 8.13 Kb

Manual 149 pages 36.24 Kb