Nortel Networks 150 manual Testing the Netscape Messenger Imap account

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Chapter 3 Installing and configuring Desktop Messaging 45

12Click the Next button.

The Account Name page appears.

13Type a name for the CallPilot mailbox to help the subscriber to identify it in Netscape Mail.

14Click the Next button.

The Congratulations page appears.

15Verify your CallPilot mailbox information and click the Finish button.

16On the Edit menu, select Mail & Newsgroups Account Settings.

17In the Server Settings panel, at select Check for new messages every 10 minutes and change it from 10 minutes to 1 minute.

18From the When I delete a message setting select Move it to the Trash folder to Mark it as deleted.

19Make sure that the Clean up (“Expunge”) Inbox on Exit setting is selected.

20In Copy and Folder Settings panel, from the “Sent” folder on: setting select Local Folders.

21From the “Drafts” folder on: setting select Local Folders.

22From the “Templates” folder on: setting select Local Folders.

23Click the OK button.

Configuring an LDAP directory service for Netscape Messenger

1On the Edit menu, select Preferences.

2Double-clickMail & Newsgroups.

3In the Addressing panel, select Directory Server. Click the Edit Directories button. The LDAP Directory Servers window appears.

4Click the Add button.

The Directory Server Properties window appears.

5In the Name box type the FQDN of the CallPilot 100/150 system. If your network does not use DNS type the IP address (in the form N.N.N.N) instead of the FQDN.

6In the Hostname box type the hostname of the CallPilot 100/150 system, or another unique identifier.

7In the Base DN box type the string ou=users,ou=callpilot and click the OK button.

8Click the OK button to close the LDAP Directory Servers window.

9Go to “Testing the Netscape Messenger IMAP account” on page 45 to test the IMAP account.

Testing the Netscape Messenger IMAP account

1Use your telephone to log on to your CallPilot mailbox.

2Compose a test voice message and send it to the subscriber.

3Have the subscriber check that the message appears in Netscape Messenger.

CallPilot Desktop Messaging Installation and Maintenance Guide

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Contents Part No. N0008714 November Trademarks Copyright 2004 Nortel NetworksContents Chapter Troubleshooting Index Contents N0008714 About CallPilot Desktop Messaging Hardware requirementsOptional hardware Related documents Software requirementsIntegrated clients Internet Mail clientsPresales Support Csan Where to get helpEmea Europe, Middle East, Africa Technical Support Ctas Cala Caribbean & Latin America Technical Support CtasRequirements for installing Desktop Messaging N0008714 Desktop Messaging and data network security Before you install Desktop MessagingImap Configuring IMAP/LDAP/SMTP servers for Desktop MessagingConfiguring Desktop Messaging with IP address only Configuring environments without a DNSConfiguring your system for Desktop Messaging N0008714 Installation information Chapter Installing and configuring Desktop MessagingUninstalling an earlier version of Desktop Messaging To uninstall a previous version of Desktop MessagingSetting up Microsoft Outlook 2000 in Corporate mode Installing Desktop Messaging Choosing which version of Desktop Messaging to installSupported languages Installing only the CallPilot Player Installing Desktop Messaging version 2.0 or Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging After you install Desktop Messaging To set the default email clientTo set the Timezone and Daylight Savings Time settings Using Outlook 2002 as an Internet mail client Configuring OutlookTo define the CallPilot mailbox settings To set Desktop Messaging optionsTo configure access to the CallPilot Address Book To configure text formattingMessage Format section, select Plain Text Configuring GroupWise for Desktop Messaging Configuring Novell GroupWiseRemoving the CallPilot Message Store To remove the CallPilot Message StoreClick the Volume Control tab To update the Mail database design manually Configuring Lotus NotesUpdating the Mail database Updating the database automaticallySelect the Show advanced templates check box Select Template ServerConfiguring an Imap account on Outlook or Outlook Express Configuring Internet Mail clientsInstalling and configuring Desktop Messaging Click the Directory Service tab From Send in this message format, select Plain Text Select the Send E-Mail using plain text only check boxConfiguring an Imap account on Netscape Messenger Configuring Netscape MessengerFrom the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring an Imap account on Eudora Pro Configuring Eudora ProClick the OK button You return to the main screen From Encoding method, select MimeTesting the Eudora Pro Imap account Configuring an Ldap directory service for Eudora ProOn the Tools menu click Directory Services Click the Search Options tabObtaining the Desktop Messaging version number Troubleshooting during installationMicrosoft Outlook default mail client No authorization to perform this operationStart Update database design Troubleshooting Troubleshooting log on problems Invalid credentialsCallPilot Logon Failure Accessing CallPilot support tools in Outlook Troubleshooting Outlook 2002 problemsTo reset the CallPilot Message Store in Outlook To access the Outbox Fix utility in OutlookTroubleshooting Lotus Notes log on problems Subscribers cannot see CallPilot Desktop MessagingReplacing the Mail database design No entries in CallPilot Personal Name and Address Book On the Actions menu, select Download CallPilot Address BookCheck the CallPilot Address Book search base Subscriber has message access problems Troubleshooting after logging onSubscriber has problems sending messages CallPilot address book is emptySubscriber cannot send messages Messages remain in the subscriber’s OutboxSubscriber cannot send a CallPilot message Select CallPilot Desktop MessagingNon-delivery notification Unknown appears in the Sender field Subscriber has problems with receiving repliesDeleted messages remain in the subscriber’s mailbox Subscriber cannot delete messagesMessages no longer on server Change the Check for mail every minutes settingVoice message does not play on telephone Click User PreferencesTroubleshooting To access online Help Accessing Desktop Messaging online HelpUsing Desktop Messaging Support Tools Resetting the CallPilot message store for Microsoft OutlookFor Microsoft Outlook 98 Using CPTrace Using CPTraceIMAP/SMTP CP Trace settingsTroubleshooting N0008714 Index Index
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