Nortel Networks 150 manual Click the Volume Control tab

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34 Chapter 3 Installing and configuring Desktop Messaging

5In the Mailbox box, enter the subscriber’s mailbox number.

6At Check for new messages (Automatically/Manually), if the subscriber uses ISDN or dialup, select Manually. This option saves on toll charges by not continuously checking for new messages on CallPilot 100/150.

7Select Include original message header when forwarding or replying. This adds header information to each forward or reply, so that Desktop Messaging messages are consistent with other email messages. Subscribers can disable this feature if they wish to.

8Select the Remember password check box if the subscriber does not want to enter their password each time they log on.

9Click the Address Book tab.

10In the Path box enter the location of the local CallPilot address book.

11From the Order list box, select the order in which you want the names to be displayed in the address book.

12Select the Remind me to download address book every __ day(s) if subscribers want to download addresses automatically from the system. The default is every 20 days. Subscribers can change the number of days, if they want to. If subscribers do not want to download the address book, do not select this check box.

13If you want to download the address book now, click the Download now button. Subscribers can click this button whenever they want to download the address book.

14Click the Apply button.

15Click the Audio tab.

16Select the Choose audio device before each audio session check box if the subscriber does not use either the telephone or computer to listen to their messages on a regular basis.

17Click the Download file before playing check box if the subscriber wants to download messages before they play them. After the message downloads, the subscriber can play the message additional times without delay, and use GroupWise to forward it to another CallPilot subscriber.

18From the Audio device setting, select either Computer or Telephone as the playback and recording device. If you select Telephone, enter a telephone number and click Add. All telephone numbers are stored, which is useful if the subscriber listens to or records messages from multiple locations.

19Click the Apply button.

20Click the Volume Control tab.

21Select the default speaker and microphone volumes from this tab. The microphone level can be changed only from this dialog box. The subscriber can change the volume level and the volume control on the player from this dialog box. The selected volume level is used for future player sessions.

22Click OK to save your changes and close the dialog box.

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Contents Part No. N0008714 November Copyright 2004 Nortel Networks TrademarksContents Chapter Troubleshooting Index Contents N0008714 Hardware requirements About CallPilot Desktop MessagingOptional hardware Integrated clients Software requirementsRelated documents Internet Mail clientsEmea Europe, Middle East, Africa Technical Support Ctas Where to get helpPresales Support Csan Cala Caribbean & Latin America Technical Support CtasRequirements for installing Desktop Messaging N0008714 Before you install Desktop Messaging Desktop Messaging and data network securityConfiguring IMAP/LDAP/SMTP servers for Desktop Messaging ImapConfiguring environments without a DNS Configuring Desktop Messaging with IP address onlyConfiguring your system for Desktop Messaging N0008714 Chapter Installing and configuring Desktop Messaging Installation informationTo uninstall a previous version of Desktop Messaging Uninstalling an earlier version of Desktop MessagingSetting up Microsoft Outlook 2000 in Corporate mode Choosing which version of Desktop Messaging to install Installing Desktop MessagingSupported languages Installing only the CallPilot Player Installing Desktop Messaging version 2.0 or Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging To set the default email client After you install Desktop MessagingTo set the Timezone and Daylight Savings Time settings To define the CallPilot mailbox settings Configuring OutlookUsing Outlook 2002 as an Internet mail client To set Desktop Messaging optionsTo configure text formatting To configure access to the CallPilot Address BookMessage Format section, select Plain Text Removing the CallPilot Message Store Configuring Novell GroupWiseConfiguring GroupWise for Desktop Messaging To remove the CallPilot Message StoreClick the Volume Control tab Updating the Mail database Configuring Lotus NotesTo update the Mail database design manually Updating the database automaticallySelect Template Server Select the Show advanced templates check boxConfiguring Internet Mail clients Configuring an Imap account on Outlook or Outlook ExpressInstalling and configuring Desktop Messaging Click the Directory Service tab Select the Send E-Mail using plain text only check box From Send in this message format, select Plain TextConfiguring Netscape Messenger Configuring an Imap account on Netscape MessengerFrom the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring Eudora Pro Configuring an Imap account on Eudora ProFrom Encoding method, select Mime Click the OK button You return to the main screenOn the Tools menu click Directory Services Configuring an Ldap directory service for Eudora ProTesting the Eudora Pro Imap account Click the Search Options tabTroubleshooting during installation Obtaining the Desktop Messaging version numberNo authorization to perform this operation Microsoft Outlook default mail clientStart Update database design Troubleshooting Invalid credentials Troubleshooting log on problemsCallPilot Logon Failure To reset the CallPilot Message Store in Outlook Troubleshooting Outlook 2002 problemsAccessing CallPilot support tools in Outlook To access the Outbox Fix utility in OutlookSubscribers cannot see CallPilot Desktop Messaging Troubleshooting Lotus Notes log on problemsReplacing the Mail database design On the Actions menu, select Download CallPilot Address Book No entries in CallPilot Personal Name and Address BookCheck the CallPilot Address Book search base Subscriber has problems sending messages Troubleshooting after logging onSubscriber has message access problems CallPilot address book is emptySubscriber cannot send a CallPilot message Messages remain in the subscriber’s OutboxSubscriber cannot send messages Select CallPilot Desktop MessagingNon-delivery notification Deleted messages remain in the subscriber’s mailbox Subscriber has problems with receiving repliesUnknown appears in the Sender field Subscriber cannot delete messagesVoice message does not play on telephone Change the Check for mail every minutes settingMessages no longer on server Click User PreferencesTroubleshooting Accessing Desktop Messaging online Help To access online HelpResetting the CallPilot message store for Microsoft Outlook Using Desktop Messaging Support ToolsFor Microsoft Outlook 98 Using CPTrace Using CPTraceCP Trace settings IMAP/SMTPTroubleshooting N0008714 Index Index
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