Chapter 4 Troubleshooting 59
"Unknown" appears in the Sender field
In some messages, the subscriber sees a name or phone number in the Sender field. In other messages, the subscriber sees “Unknown.”
If the caller’s phone system has Calling Line ID, CLID information appears in the Sender field for messages that are created when people phone you and you are not available. If CLID information is not provided, it appears as “Unknown.” For messages that are sent from people using Networking, if the sender’s name is not provided to the CallPilot system, the Sender field appears as “Unknown.”
The subscriber has problems with receiving replies
Recipients can see the subscriber’s CallPilot messages and people receive the messages that the subscriber sends, but the subscriber does not receive replies to their messages.
1On the Actions menu, select CallPilot Configuration.
2Click Properties.
3Ensure that the SMTP/VPIM prefix is specified correctly.
Deleted messages remain in the subscriber’s mailbox
When a subscriber deletes messages using Desktop Messaging, the messages are still in the subscriber’s mailbox when they access the mailbox using the telephone.
If the messages that they delete on the desktop are still in a Deleted Items Folder in the CallPilot Message Store, the messages remain in the subscriber’s CallPilot mailbox. The subscriber still has these messages when they access them from the telephone. To remove the messages from both mailboxes, the subscriber must permanently delete them from the Deleted Items folder.
The subscriber cannot delete messages
The subscriber cannot delete their messages. When the subscriber tries to delete the messages permanently, the messages remain.
If the subscriber is using Desktop Messaging to delete these messages and they are also logged on to their mailbox from their telephone, they cannot delete messages using Desktop Messaging.
Ask the subscriber to end the telephone mailbox session, and then try to delete the messages from Desktop Messaging.
CallPilot Desktop Messaging Installation and Maintenance Guide