Toshiba TF831/861 manual Problem, Possible causes, Solutions

Possible problems

Transmission problems

Problem

Your fax machine reports an operating error or fails to perform the required function. Before you make an unnecessary call on your service

Possible causes ...

technician, take your time and see if you can help yourself. This checklist will help you recognise and eliminate errors.

... and solutions

Your document is not automatically pulled into the feeder.

Your machine displays an error.

The display is blank.

Document size or thickness of paper are not acceptable.

The operator control panel is not firmly locked.

If the display gives an error message, clear the fault and delete the display with STOP.

Check there is power on the machine. The 7 must be switched on (see page 4).

Use acceptable documents only (see page 31).

Close the cover. It should be firmly locked in place on both sides.

The text ”transmission” is not displayed	You replaced the receiver before pressing	Try again. Replace the receiver only when
when you press the START key.	START.	you have pressed START.
The document is damaged during sending	Document format or paper thickness not as	Use acceptable documents only (see
or copying.	specified.	page 31).
	The document guides are not properly adjusted	Adjust the document guides accordingly.
	to the paper size.
Your fax machine performed transmission	The other machine is out of paper.	Ask the receiver to put paper in his
correctly but the message was not		machine.
received by the receiver.
The receiver received a blank sheet	You loaded your document in the machine with	Send your document again: the image
instead of the document sent.	the image face-up.	must be face-down on your document
		feeder.

The receiver reports: The document transmitted is difficult to read.

Your machine’s document reader is dirty or damaged.

Make a copy of your document on your fax machine (see page 29). If your copy is also difficult to read, clean the document reader.

RESOLUTION and CONTRAST are not set correctly.

The telephone connection is poor.

Make a copy on your fax machine (see page 29) and adjust the settings to your document. You can also improve document quality: By making the print on the photocopy darker, enlarging or reducing. (see page 44/45). Then send again.

Redial. You may get a better conncection.

Abbreviated or one-touch dialling do not	Abbreviated or one-touch dialling number is not	Check and correct stored numbers (see
work.	correctly stored.	page 70/75).
No dial tone is heard when handset is off-	The telephone is not correctly connected.	Check that your telephone is connected
hook.		correctly to the socket (see page 7).
	The fax machine is not correctly connected.	Plug the connecting cable of your fax
		machine into the socket (see page 7).

Your call does not arrive although you have dialled the correct number.

Your fax machine has been set to the wrong dialling mode.

If you are connected to a PABX: You have set the wrong line type.

Your fax machine is not connected to the PSTN.

Switch to the correct dialling procedure: DTMF or pulse-dialling (see page 14).

Set the line types to EXTENSION (see page 15).

Plug the connecting cable of your fax machine into the socket (see page 7).

TF 831/861 TOSHIBA Possible problems 113 GB