Canon MF5550, H12295 manual Receiving Problems

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Q Is the document loaded?

ARemove the document, stack it if necessary, and place it on the platen glass or load it in the ADF correctly. For more information, see Chapter 3, "Document Handling," in the Basic Guide.

Cannot send using ECM (Error Correction Mode).

Q Does the receiving fax machine support ECM?

AIf the receiving fax machine does not support ECM, the document is sent in the normal mode without error checking.

Errors occur frequently while sending.

Q Are the telephone lines in proper condition? Or do you have a good connection?

ALower the transmission speed. (See <3. TX START SPEED> of "Menu Descriptions," on p. 8-6.)

Receiving Problems

Cannot receive a fax automatically.

Q Is the machine set to receive automatically?

AFor the machine to receive faxes automatically, the receive mode must be set to <FAX ONLY MODE> or <ANS. MACHINE MODE>. (See Chapter 5, "Receiving Faxes.") If you have set <ANS. MACHINE MODE>, conﬁrm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded.

If you set <3. MAN/AUTO SWITCH> to <ON> in <FAX SETTINGS> of the Menu, the machine will receive faxes automatically even when the receive mode is set to <MANUAL MODE>. (See <3. MAN/AUTO SWITCH> of "Menu Descriptions," on p. 8-6.)

Q Is the machine's memory full?

AWait for the machine to ﬁnish any fax or print jobs stored in the memory. Then ask the other party to resend the fax.

Q Did an error occur during reception?

APrint an ACTIVITY REPORT and check for an error. (See "Printing the ACTIVITY REPORT," on p. 6-2.)You can also check the RX REPORT when it is printed automatically. (See "Adjusting the RX REPORT Setting," on p. 6-6.)

7

Troubleshooting

Faxing Problems

7-7

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Contents Canon Italia S.p.A Canon Deutschland GmbHPage ImageCLASS MF5550 Facsimile Guide Manuals for the Machine How This Manual Is Organized Contents Sending Faxes Speed DialingMachine Settings TroubleshootingReceiving Faxes Reports and ListsIndex Vii AppendixSpeciﬁcations Symbols Used in This Manual How to Use This ManualKeys Used in This Manual ViiiLegal Notices Power RequirementsUsers in the U.S.A LocationConnection of the Equipment Page Xii Users in CanadaXiii Xiv Super G3Trademarks Disclaimers CopyrightXvi Customer Support Introduction1Operation Panel Energy Saver key Stop/Reset keyRedial key Coded Dial keyStandby Display Fax ModeRegistering Information Your Machine Press to switch to the letter mode a or the number modeTo enter two characters that are under the same key Use the numeric keys to enter the characterTo enter a space To delete a characterSlerexe Company Limited Registering Sender InformationPress Menu Entering the Date and TimeRegistering Your Fax/Telephone Number and Name Press Stop/Reset to return to the standby display Setting the Telephone Line Type One-Touch Speed Dialing Speed Dialing MethodsCoded Speed Dialing Group DialingRegistering One-Touch Speed Dialing Changing a Fax/Telephone Number You Registered Changing or Deleting an EntryChanging a Name You Registered Deleting an Entire EntryRegistering Coded Speed Dialing Oded S P D D I a L Registering Group Dialing To select a coded speed dialing entry To select a one-touch speed dialing entryDeleting an Entire Group Deleting a Fax/Telephone Number from the GroupAdding a Fax/Telephone Number to the Group Touch List Coded Dial List Group Dial List Printing Speed Dialing ListsTouch List Memory Sending Sending MethodsPress Start Adjust any necessary settings for your documentDial the recipients fax/telephone number Load the document in the ADF press FAX Manual SendingTalk through the handset to the recipient Improving Faxed Images Adjusting the Image Quality Fax ResolutionPress Exposure Press or to select the density press Set Adjusting the Exposure Scan DensityRegular Dialing When the Fax/Telephone Number Is Registered in the MachineDialing Methods Coded Speed Dialing One-Touch Speed DialingGroup Dialing Automatic Redialing Redialing a Busy NumberManual Redialing If you selected on If you selected OFFRegular Dialing Using the Numeric Keys or Redialing To use one-touch speed dialing Enter the fax/telephone numbers you want to send toTo use coded speed dialing To use regular dialingIf necessary, press Pause to enter a two-second pause Use the numeric keys to dial the international access codeDialing an Overseas Number With Pauses Dialing an Overseas Number With Pauses 16Dialing an Overseas Number With Pauses Press FAX Receive Mode Press or to select the receive mode Setting the Receive ModePress Set Receiving Faxes Automatically FAX only ModeReceiving When an Answering Machine Is Connected Receiving Faxes Manually Manual ModeAdjusting the Answering Machine Setting the Ring Pattern Receiving Faxes While Performing Other Tasks Receiving Faxes in the Memory When a Problem Occurs Press to cancel receiving Canceling ReceivingPress Stop/Reset Report or List Description Details Summary of Reports and ListsPrinting the Activity Report Activity ReportPress Menu Press or to select REPORTS/LISTS press Set twice Adjusting the Activity Report SettingTX Report Adjusting the TX Report SettingTX Report Settings Output YE S Adjusting the RX Report Setting Print Error ONL Y Report Settings 2 . RX Report Printing the User Data List Clear ADF LCD MessagesIncorrect Paper Size ↔ Cass Paper Mismatch Clear ADF ↔ Document TOO LongLoad LTR Size Paper Memory Full Press SET KEYReceived in Memory Not RegisteredRemove MP Paper Select A4/LTR/LGLError Codes Sending Problems Faxing ProblemsTroubleshooting Receiving Problems Is the sending fax machine functioning properly? Troubleshooting 10Faxing Problems Telephone Problems If a Power Cut Occurs If You Cannot Solve the Problem 14If You Cannot Solve the Problem Press or to select the submenu you want to change Press Set Accessing the Machine SettingsMachine Settings Name Descriptions Menu DescriptionsFAX ScanAuto Clear OFFReport Settings User SettingsPrint Error only Group DialRX Settings TX SettingsOnly Mode MAN/AUTO SwitchRing Time FAX DefaultToner Supply LOW Keep PrintingDial List Speed Dial ListTouch LIST, Coded Dial LIST, Group Facsimile SpeciﬁcationsTelephone Fax ResolutionDialing NetworkingNumerics IndexFAX only Mode TTI Position setting, 8-5TX Transmission Report 6Index