Canon H12295, MF5550 manual Is the sending fax machine functioning properly?

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7

Troubleshooting

Q Is the telephone line connected properly?

AMake sure all line connections are secure. (See "Connect the telephone cable and any necessary external device," in the Set-Up Sheet.)

The machine does not switch automatically between telephone and fax receptions.

QIs the machine set to switch automatically between telephone and fax receptions?

AFor the machine to switch automatically, the receive mode must be set to <ANS. MACHINE MODE>. (See Chapter 5, "Receiving Faxes.")

Conﬁrm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded.

QIs the sending fax machine able to send the CNG signal that tells the machine that the incoming signal is a fax?

ASome fax machines cannot send the CNG signal that tells the machine the incoming call is a fax.

In such cases, you will have to receive the fax manually. (See "Receiving Faxes Manually: MANUAL MODE," on p. 5-3.)

Cannot receive a document manually.

Q Is the machine set to receive manually?

AFor the machine to receive faxes manually, the receive mode must be set to <MANUAL MODE>. (See Chapter 5, "Receiving Faxes".)

Q Did you press [Start] after hanging up the handset?

AAlways press [Start] before hanging up the handset. Otherwise you will disconnect the call.

Print quality is poor.

Q Are you using the correct type of paper?

AMake sure you load paper that meets the paper requirements for the machine. For more information, see Chapter 5, "Copying," in the Basic Guide.

Q Is the sending fax machine functioning properly?

AThe sending fax machine usually determines the fax's quality. Call the sender and have them make sure the scanning glass of their fax machine is clean.

7-8Faxing Problems

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Contents Canon Deutschland GmbH Canon Italia S.p.APage ImageCLASS MF5550 Facsimile Guide Manuals for the Machine How This Manual Is Organized Contents Speed Dialing Sending FaxesReceiving Faxes TroubleshootingMachine Settings Reports and ListsAppendix SpeciﬁcationsIndex Vii Keys Used in This Manual How to Use This ManualSymbols Used in This Manual ViiiUsers in the U.S.A Power RequirementsLegal Notices LocationConnection of the Equipment Page Users in Canada XiiXiii Super G3 TrademarksXiv Copyright DisclaimersXvi Introduction1 Customer SupportOperation Panel Redial key Stop/Reset keyEnergy Saver key Coded Dial keyFax Mode Standby DisplayPress to switch to the letter mode a or the number mode Registering Information Your MachineTo enter a space Use the numeric keys to enter the characterTo enter two characters that are under the same key To delete a characterRegistering Sender Information Slerexe Company LimitedEntering the Date and Time Registering Your Fax/Telephone Number and NamePress Menu Press Stop/Reset to return to the standby display Setting the Telephone Line Type Coded Speed Dialing Speed Dialing MethodsOne-Touch Speed Dialing Group DialingRegistering One-Touch Speed Dialing Changing a Name You Registered Changing or Deleting an EntryChanging a Fax/Telephone Number You Registered Deleting an Entire EntryRegistering Coded Speed Dialing Oded S P D D I a L Registering Group Dialing To select a one-touch speed dialing entry To select a coded speed dialing entryDeleting a Fax/Telephone Number from the Group Adding a Fax/Telephone Number to the GroupDeleting an Entire Group Printing Speed Dialing Lists Touch List Coded Dial List Group Dial ListTouch List Sending Methods Memory SendingAdjust any necessary settings for your document Dial the recipients fax/telephone numberPress Start Manual Sending Load the document in the ADF press FAXTalk through the handset to the recipient Adjusting the Image Quality Fax Resolution Improving Faxed ImagesAdjusting the Exposure Scan Density Press Exposure Press or to select the density press SetWhen the Fax/Telephone Number Is Registered in the Machine Dialing MethodsRegular Dialing One-Touch Speed Dialing Coded Speed DialingGroup Dialing Redialing a Busy Number Manual RedialingAutomatic Redialing If you selected OFF If you selected onRegular Dialing Using the Numeric Keys or Redialing To use coded speed dialing Enter the fax/telephone numbers you want to send toTo use one-touch speed dialing To use regular dialingUse the numeric keys to dial the international access code Dialing an Overseas Number With PausesIf necessary, press Pause to enter a two-second pause Dialing an Overseas Number With Pauses 16Dialing an Overseas Number With Pauses Setting the Receive Mode Press FAX Receive Mode Press or to select the receive modeReceiving Faxes Automatically FAX only Mode Press SetReceiving Faxes Manually Manual Mode Receiving When an Answering Machine Is ConnectedAdjusting the Answering Machine Setting the Ring Pattern Receiving Faxes While Performing Other Tasks Receiving Faxes in the Memory When a Problem Occurs Canceling Receiving Press Stop/ResetPress to cancel receiving Summary of Reports and Lists Report or List Description DetailsActivity Report Printing the Activity ReportAdjusting the Activity Report Setting Press Menu Press or to select REPORTS/LISTS press Set twiceAdjusting the TX Report Setting TX ReportTX Report Settings Output YE S Adjusting the RX Report Setting Print Error ONL Y Report Settings 2 . RX Report Printing the User Data List LCD Messages Clear ADFLoad LTR Size Paper Clear ADF ↔ Document TOO LongIncorrect Paper Size ↔ Cass Paper Mismatch Memory Full Press SET KEYRemove MP Paper Not RegisteredReceived in Memory Select A4/LTR/LGLError Codes Faxing Problems Sending ProblemsTroubleshooting Receiving Problems Is the sending fax machine functioning properly? Troubleshooting 10Faxing Problems Telephone Problems If a Power Cut Occurs If You Cannot Solve the Problem 14If You Cannot Solve the Problem Accessing the Machine Settings Press or to select the submenu you want to change Press SetMachine Settings Menu Descriptions Name DescriptionsAuto Clear ScanFAX OFFPrint Error only User SettingsReport Settings Group DialOnly Mode TX SettingsRX Settings MAN/AUTO SwitchToner Supply LOW FAX DefaultRing Time Keep PrintingSpeed Dial List Touch LIST, Coded Dial LIST, GroupDial List Speciﬁcations FacsimileDialing Fax ResolutionTelephone NetworkingIndex NumericsFAX only Mode TTI Position setting, 8-5TX Transmission Report 6Index