Canon MF5550, H12295 manual Troubleshooting

Page 79

Faxes do not print.

Q Is the cartridge installed properly?

AMake sure the cartridge is installed properly. For more information, see Chapter 8, "Maintenance," in the Basic Guide.

Q Is any toner left in the cartridge?

AReplace the cartridge with a new one. For more information, see Chapter 8, "Maintenance," in the Basic Guide.

ASelect <KEEP PRINTING> in <TONER SUPPLY LOW> in <FAX SETTINGS> of the Menu. With this setting, the machine will not store documents in the memory even if the toner has run out. (See <4. TONER SUPPLY LOW> of "Menu Descriptions," on p. 8-7.)

Q Is the correct paper loaded in the cassette?

AMake sure paper is loaded in the cassette. For more information, see Chapter 2, "Paper Handling," in the Basic Guide.

ALoad the correct paper size or change <PAPER SIZE> in <COMMON SETTINGS> of the Menu. For more information, see the following:

•Chapter 2, "Paper Handling," in the Basic Guide

•Chapter 5, "Copying," in the Basic Guide

Faxed images are blotched or uneven.

Q Are the telephone lines in proper condition? Or do you have a good connection?

AECM (Error Correction Mode) for sending/receiving should eliminate such problems. However, if the telephone lines are in poor condition, you may have to try again. Then call the sender to resend the document.

Q Is the sending fax machine functioning properly?

AThe sending fax machine usually determines the fax's quality. Call the sender and have them make sure the scanning glass of their fax machine is clean.

Cannot receive a fax using ECM (Error Correction Mode).

Q Does the sending fax machine support ECM?

AIf the sending fax machine does not support ECM, the document is received in the normal mode without error checking.

7

Troubleshooting

Faxing Problems

7-9

Image 79

Contents Canon Italia S.p.A Canon Deutschland GmbHPage ImageCLASS MF5550 Facsimile Guide Manuals for the Machine How This Manual Is Organized Contents Sending Faxes Speed DialingReports and Lists TroubleshootingMachine Settings Receiving FaxesSpeciﬁcations AppendixIndex Vii Viii How to Use This ManualSymbols Used in This Manual Keys Used in This ManualLocation Power RequirementsLegal Notices Users in the U.S.AConnection of the Equipment Page Xii Users in CanadaXiii Trademarks Super G3Xiv Disclaimers CopyrightXvi Customer Support Introduction1Operation Panel Coded Dial key Stop/Reset keyEnergy Saver key Redial keyStandby Display Fax ModeRegistering Information Your Machine Press to switch to the letter mode a or the number modeTo delete a character Use the numeric keys to enter the characterTo enter two characters that are under the same key To enter a spaceSlerexe Company Limited Registering Sender InformationRegistering Your Fax/Telephone Number and Name Entering the Date and TimePress Menu Press Stop/Reset to return to the standby display Setting the Telephone Line Type Group Dialing Speed Dialing MethodsOne-Touch Speed Dialing Coded Speed DialingRegistering One-Touch Speed Dialing Deleting an Entire Entry Changing or Deleting an EntryChanging a Fax/Telephone Number You Registered Changing a Name You RegisteredRegistering Coded Speed Dialing Oded S P D D I a L Registering Group Dialing To select a coded speed dialing entry To select a one-touch speed dialing entryAdding a Fax/Telephone Number to the Group Deleting a Fax/Telephone Number from the GroupDeleting an Entire Group Touch List Coded Dial List Group Dial List Printing Speed Dialing ListsTouch List Memory Sending Sending MethodsDial the recipients fax/telephone number Adjust any necessary settings for your documentPress Start Load the document in the ADF press FAX Manual SendingTalk through the handset to the recipient Improving Faxed Images Adjusting the Image Quality Fax ResolutionPress Exposure Press or to select the density press Set Adjusting the Exposure Scan DensityDialing Methods When the Fax/Telephone Number Is Registered in the MachineRegular Dialing Coded Speed Dialing One-Touch Speed DialingGroup Dialing Manual Redialing Redialing a Busy NumberAutomatic Redialing If you selected on If you selected OFFRegular Dialing Using the Numeric Keys or Redialing To use regular dialing Enter the fax/telephone numbers you want to send toTo use one-touch speed dialing To use coded speed dialingDialing an Overseas Number With Pauses Use the numeric keys to dial the international access codeIf necessary, press Pause to enter a two-second pause Dialing an Overseas Number With Pauses 16Dialing an Overseas Number With Pauses Press FAX Receive Mode Press or to select the receive mode Setting the Receive ModePress Set Receiving Faxes Automatically FAX only ModeReceiving When an Answering Machine Is Connected Receiving Faxes Manually Manual ModeAdjusting the Answering Machine Setting the Ring Pattern Receiving Faxes While Performing Other Tasks Receiving Faxes in the Memory When a Problem Occurs Press Stop/Reset Canceling ReceivingPress to cancel receiving Report or List Description Details Summary of Reports and ListsPrinting the Activity Report Activity ReportPress Menu Press or to select REPORTS/LISTS press Set twice Adjusting the Activity Report SettingTX Report Adjusting the TX Report SettingTX Report Settings Output YE S Adjusting the RX Report Setting Print Error ONL Y Report Settings 2 . RX Report Printing the User Data List Clear ADF LCD MessagesMemory Full Press SET KEY Clear ADF ↔ Document TOO LongIncorrect Paper Size ↔ Cass Paper Mismatch Load LTR Size PaperSelect A4/LTR/LGL Not RegisteredReceived in Memory Remove MP PaperError Codes Sending Problems Faxing ProblemsTroubleshooting Receiving Problems Is the sending fax machine functioning properly? Troubleshooting 10Faxing Problems Telephone Problems If a Power Cut Occurs If You Cannot Solve the Problem 14If You Cannot Solve the Problem Press or to select the submenu you want to change Press Set Accessing the Machine SettingsMachine Settings Name Descriptions Menu DescriptionsOFF ScanFAX Auto ClearGroup Dial User SettingsReport Settings Print Error onlyMAN/AUTO Switch TX SettingsRX Settings Only ModeKeep Printing FAX DefaultRing Time Toner Supply LOWTouch LIST, Coded Dial LIST, Group Speed Dial ListDial List Facsimile SpeciﬁcationsNetworking Fax ResolutionTelephone DialingNumerics IndexFAX only Mode TTI Position setting, 8-5TX Transmission Report 6Index