GE D780 manual Faxing Problems, Sending Problems, You cannot send a fax

Page 71

Faxing Problems

Sending Problems

❚You cannot send a fax.

The machine may have overheated.

• Unplug the machine and let it cool for about 10 minutes. Then plug in the machine and try sending again.

The machine may not be set for the type of telephone line in use (pulse/tone).

• Make sure the machine is set for the correct telephone line type. (→ p. 2-7)

The document may not have been loaded.

•Remove the document, stack it if necessary, and place it on the platen glass or load it into the ADF correctly. (→ Reference Guide)

The one-touch speed dialing key or coded speed dialing code you entered may not be registered for the feature you want to use.

•Check the one-touch speed dialing key or coded speed dialing code and make sure it is registered correctly. (→ Chapter 3)

You dialed or have been provided with an incorrect number.

• Dial the number again, or check that you have the correct number.

The other party’s fax machine may be out of paper.

• Call the other party and ask them to make sure paper is loaded in their fax machine.

There may be other documents being sent from memory.

• Allow time for those documents to finish sending.

An error may have occurred during sending.

• Print an ACTIVITY REPORT and check for an error. (→ p. 7-2)

The telephone line may not be working properly.

•Make sure there is a dial tone when you lift the handset of the telephone connected to the machine. If there is no dial tone, contact your local telephone company.

The receiving fax machine may not be a G3 fax machine.

• Make sure the receiving fax machine is compatible with the machine (which is a G3 fax machine).

The other party’s telephone may be busy or the other party’s fax machine may be turned OFF. BUSY/NO SIGNAL is shown on the ERROR TX REPORT.

•The telephone number you dialed is busy. Try sending the document at a later time.

•The other party’s fax machine is not working. Contact the other party and have them check their fax machine.

The receiving fax machine did not answer within 55 seconds (after all automatic redialing attempts).

•Contact the other party and have them check their fax machine. For an overseas call, add pauses to the registered number. (→ p. 6-1)

❚Faxes sent from the machine are spotted or dirty.

The receiving fax machine may not be working properly.

•Check the machine by making a copy (→ Reference Guide). If the copy is clear, the problem may be in the

receiving fax machine. If the copy is spotted or dirty, clean the platen glass or the rollers inside the main unit. (→ Reference Guide)

The document may not have been loaded.

•Remove the document, stack it if necessary, and place it on the platen glass or load it into the ADF correctly. (→ Reference Guide)

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Contents Fax Guide Trademarks Using Your DocumentationCopyright Page Contents Appendix Specifications Special FeaturesTroubleshooting Setting the Additional FunctionsConnection of the Equipment Pre-Installation Requirements for Canon Facsimile EquipmentUsers in the U.S.A FCC Notice Case of Equipment MalfunctionRights of the Telephone Company Order Information Users in CanadaFor Canadian Users TX/RX no Type Conventions Used in This GuidePage Operation Panel IntroductionCustomer Support Fax Monitor Key Making Connections Connecting the Telephone Line and an External DeviceStandby Display Drpd External Device ConnectionsMethods of Registering Information in the Machine Guidelines for Entering Numbers, Letters and SymbolsRegistering Information Letter you want Correcting a MistakeRegistering Required Sender Information What is Sender Information?Press Additional Functions Entering the Date and TimeRegistering Your Fax/Telephone Number and Name Use 4 -or e + to select 2.UNIT Name Lists Use 4 -or e + to select 7.PRINTUse 4 -or e + to select 2.TEL Setting the Telephone Line TypePress Set three times Page Speed Dialing What is Speed Dialing?Use 4 -or e + to select a one-touch speed dialing key 01 to One-Touch Speed DialingRegistering Numbers for One-Touch Speed Dialing Use 4 -or e + to select 4.ADDTo Delete a One-Touch Speed Dialing Entry Changing/Deleting a One-Touch Speed Dialing EntryTo Change a One-Touch Speed Dialing Entry Use 4 -or e + to select a coded speed dialing code 00 to Coded Speed DialingRegistering Numbers for Coded Speed Dialing Use 4 -or e + to select 2.CODEDTo Change a Coded Speed Dialing Entry Changing/Deleting a Coded Speed Dialing EntryTo Delete a Coded Speed Dialing Entry To register a group under a one-touch speed dialing key Group DialingCreating Groups Use 4 -or e + to select 3.GROUP DialIf you want to delete one of these numbers from the group Additional Functions then repeat the procedure from stepTo enter a destination registered for coded speed dialing To continue registering other groups, pressUse 4 -or e + to select the list you want to print Speed Dialing ListsPrinting Speed Dialing Lists Use 4 -or e + to select 2.SPEEDTouch Detail Press Canceling the Print Out ListUse 4 -or e + to select 3.CANCEL Press Set Use 4 -or e + to select 7.PRINTUse 4 -or e + to select 2.TX Type Registering a Password and SubaddressUse 4 -or e + to select Use 4 -or e + to select onEnter a subaddress Enter a passwordPage Sending Faxes Adjusting the Quality of Your FaxesSetting the Scanning Resolution Press FAX Resolution to select Press Set5 7 9 5 1 1 1 Dialing MethodsRegular Dialing Coded Speed Dialing One-Touch Speed DialingPress 4 -or e + to display the other names Group DialingDirectory Dialing Press DirectoryDial the other party’s fax number Stop/Reset then pressSending Methods Memory SendingPress Start to begin scanning Press FAX to set to Fax ModePress Function Press Book Sending Press Set Dial the other party’s fax numberPress Function Press Fax Monitor Canceling SendingCanceling memory sending Press Stop/ResetManual Redialing Redialing When the Line is BusyCanceling Manual Redialing Canceling Automatic RedialingCoded speed dialing Sequential BroadcastingSending a Document to More Than One Destination One-touch speed dialingPress Start Function and then Book Sending , Delayed SendingPress Function Press Delayed Transmission Confirming Sending Reservation Confirming Transmission Status and Sending ReservationConfirming Transmission Status Press Memory Reference Documents Stored in MemoryPrinting a List of Documents in Memory Press FunctionEnter the fax number Press Set Resending a Document in MemoryPress Function Press Memory Reference Use 4 -or e + to select 4.RESENDUse 4 -or e + to select 3.PRINT Printing a Document in MemoryPress 4 -to delete the document Deleting a Document from MemoryUse 4 -or e + to select 5.DELETE Different Ways to Receive a Fax Receive Mode Main Use Operation RequirementsReceiving Faxes Press Receive Mode until the mode you Press Set Want appears What Happens When FaxTel Mode is Selected Setting the Options for FaxTel ModeUse 4 -or e + to select Receive or Use 4 -or e + to select 4.RXUse 4 -or e + to select 2.FAX/TEL OPT.SET Types of Ring Patterns If you hear a slow beep tone or silence Receiving Faxes ManuallyIf you hear a person’s voice Use 4 -or e + to select Polling RX Registering a Password and Subaddress for PollingPolling RX 1.PASSWORD Password Receiving While Performing Other Tasks Receiving Faxes in Memory When a Problem OccursCanceling Receiving Press 4 -to cancel receivingPage Dialing an Overseas Number With Pauses Special FeaturesSpecial Dialing Switching Temporarily to Tone Dialing Description Reports and ListsSummary of Reports and Lists Report or ListPress Report Activity ReportSlerexe Company Limited TX Transmission ReportMulti TX/RX Transaction Report RX Reception ReportCause TroubleshootingLCD Messages MessageFaxes sent from the machine are spotted or dirty Faxing ProblemsSending Problems You cannot send a faxCannot receive a fax automatically Receiving ProblemsCannot send using Error Correction Mode ECM Errors occur frequently while sendingPrint quality is poor Cannot receive using Error Correction Mode ECMErrors occur frequently while receiving Cannot receive a document manuallyTelephone disconnects while you are talking Telephone ProblemsIf a Power Cut Occurs You cannot dialIf You Cannot Solve the Problem Press 4 -or e + to select the menu you want to change Setting the Additional FunctionsUnderstanding the Additional Functions Press Additional Functions to display the menusName Descriptions Menu DescriptionsCopy Settings FAX Settings Print Error only Receive Double Ring RX to Memory ADD. Registration Timer Settings Telephone SpecificationsPage Index CancelingDocument Memory List Memory Clear Report RX Report Standard Memo Canon Italia S.p.A Canon Deutschland GmbH
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