GE D780 manual Receiving Problems, Cannot send using Error Correction Mode ECM

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❚Cannot send using Error Correction Mode (ECM).

The other party’s fax machine may not support ECM.

• If the other party’s fax machine does not support ECM, then the document is sent in normal mode without error checking.

ECM may be disabled.

• Make sure ECM is on. (→ p. 9-5)

❚Errors occur frequently while sending.

The telephone lines may be in poor condition, or you may have a bad connection.

• Lower the transmission speed. (→ p. 9-4)

Receiving Problems

❚Cannot receive a fax automatically.

The machine may not be set to receive automatically.

•For the machine to receive faxes automatically, the receive mode must be set to FaxTel, FaxOnly, AnsMode or DRPD (→ Chapter 5). If you have set AnsMode, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (→ p. 5-2)

The machine’s memory is full.

•Print out or delete any documents stored in memory to free up space in the machine’s memory. (→ pp. 4-15, 4-16)

An error may have occurred during reception.

• Print an ACTIVITY REPORT and check for an error. (→ p. 7-2)

No paper in the cassette.

• Make sure paper is loaded in the cassette. (→ Set-up Instructions)

The telephone line may not be connected properly.

• Make sure all line connections are secure. (→ p. 1-3)

❚The machine does not switch automatically between telephone and fax reception.

The machine may not be set to switch automatically between telephone and fax reception.

•For the machine to switch automatically, the receive mode must be set to FaxTel, AnsMode or DRPD (→

Chapter 5). If you have set AnsMode, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (→ p. 5-2)

The sending fax machine cannot send the CNG signal that tells the machine that the incoming signal is a fax.

•Some fax machines cannot send the CNG signal that tells your machine the incoming call is from a fax machine. In such cases, you will have to receive the fax manually. (→ p. 5-6)

8

Troubleshooting

8-3

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Contents Fax Guide Using Your Documentation CopyrightTrademarks Page Contents Special Features TroubleshootingSetting the Additional Functions Appendix SpecificationsPre-Installation Requirements for Canon Facsimile Equipment Users in the U.S.AConnection of the Equipment Case of Equipment Malfunction Rights of the Telephone CompanyFCC Notice Users in Canada Order InformationFor Canadian Users Type Conventions Used in This Guide TX/RX noPage Introduction Customer SupportOperation Panel Fax Monitor Key Connecting the Telephone Line and an External Device Standby DisplayMaking Connections External Device Connections DrpdGuidelines for Entering Numbers, Letters and Symbols Registering InformationMethods of Registering Information in the Machine Correcting a Mistake Letter you wantWhat is Sender Information? Registering Required Sender InformationEntering the Date and Time Registering Your Fax/Telephone Number and NamePress Additional Functions Use 4 -or e + to select 2.UNIT Name Use 4 -or e + to select 7.PRINT ListsSetting the Telephone Line Type Press Set three timesUse 4 -or e + to select 2.TEL Page What is Speed Dialing? Speed DialingOne-Touch Speed Dialing Registering Numbers for One-Touch Speed DialingUse 4 -or e + to select 4.ADD Use 4 -or e + to select a one-touch speed dialing key 01 toChanging/Deleting a One-Touch Speed Dialing Entry To Change a One-Touch Speed Dialing EntryTo Delete a One-Touch Speed Dialing Entry Coded Speed Dialing Registering Numbers for Coded Speed DialingUse 4 -or e + to select 2.CODED Use 4 -or e + to select a coded speed dialing code 00 toChanging/Deleting a Coded Speed Dialing Entry To Change a Coded Speed Dialing EntryTo Delete a Coded Speed Dialing Entry Group Dialing Creating GroupsUse 4 -or e + to select 3.GROUP Dial To register a group under a one-touch speed dialing keyAdditional Functions then repeat the procedure from step To enter a destination registered for coded speed dialingTo continue registering other groups, press If you want to delete one of these numbers from the groupSpeed Dialing Lists Printing Speed Dialing ListsUse 4 -or e + to select 2.SPEED Use 4 -or e + to select the list you want to printTouch Detail Canceling the Print Out List Use 4 -or e + to select 3.CANCELPress Set Use 4 -or e + to select 7.PRINT PressRegistering a Password and Subaddress Use 4 -or e + to selectUse 4 -or e + to select on Use 4 -or e + to select 2.TX TypeEnter a password Enter a subaddressPage Adjusting the Quality of Your Faxes Setting the Scanning ResolutionPress FAX Resolution to select Press Set Sending FaxesDialing Methods Regular Dialing5 7 9 5 1 1 1 One-Touch Speed Dialing Coded Speed DialingGroup Dialing Directory DialingPress Directory Press 4 -or e + to display the other namesStop/Reset then press Sending MethodsMemory Sending Dial the other party’s fax numberPress FAX to set to Fax Mode Press Function Press Book SendingPress Set Dial the other party’s fax number Press Start to begin scanningCanceling Sending Canceling memory sendingPress Stop/Reset Press Function Press Fax MonitorRedialing When the Line is Busy Canceling Manual RedialingCanceling Automatic Redialing Manual RedialingSequential Broadcasting Sending a Document to More Than One DestinationOne-touch speed dialing Coded speed dialingPress Start Delayed Sending Press Function Press Delayed TransmissionFunction and then Book Sending , Confirming Transmission Status and Sending Reservation Confirming Transmission StatusConfirming Sending Reservation Documents Stored in Memory Printing a List of Documents in MemoryPress Function Press Memory ReferenceResending a Document in Memory Press Function Press Memory ReferenceUse 4 -or e + to select 4.RESEND Enter the fax number Press SetPrinting a Document in Memory Use 4 -or e + to select 3.PRINTDeleting a Document from Memory Use 4 -or e + to select 5.DELETEPress 4 -to delete the document Receive Mode Main Use Operation Requirements Receiving FaxesDifferent Ways to Receive a Fax Press Receive Mode until the mode you Press Set Want appears Setting the Options for FaxTel Mode What Happens When FaxTel Mode is SelectedUse 4 -or e + to select 4.RX Use 4 -or e + to select 2.FAX/TEL OPT.SETUse 4 -or e + to select Receive or Types of Ring Patterns Receiving Faxes Manually If you hear a person’s voiceIf you hear a slow beep tone or silence Registering a Password and Subaddress for Polling Use 4 -or e + to select Polling RXPolling RX 1.PASSWORD Password Receiving Faxes in Memory When a Problem Occurs Canceling ReceivingPress 4 -to cancel receiving Receiving While Performing Other TasksPage Special Features Special DialingDialing an Overseas Number With Pauses Switching Temporarily to Tone Dialing Reports and Lists Summary of Reports and ListsReport or List DescriptionActivity Report Press ReportTX Transmission Report Slerexe Company LimitedRX Reception Report Multi TX/RX Transaction ReportTroubleshooting LCD MessagesMessage CauseFaxing Problems Sending ProblemsYou cannot send a fax Faxes sent from the machine are spotted or dirtyReceiving Problems Cannot send using Error Correction Mode ECMErrors occur frequently while sending Cannot receive a fax automaticallyCannot receive using Error Correction Mode ECM Errors occur frequently while receivingCannot receive a document manually Print quality is poorTelephone Problems If a Power Cut OccursYou cannot dial Telephone disconnects while you are talkingIf You Cannot Solve the Problem Setting the Additional Functions Understanding the Additional FunctionsPress Additional Functions to display the menus Press 4 -or e + to select the menu you want to changeMenu Descriptions Name DescriptionsCopy Settings FAX Settings Print Error only Receive Double Ring RX to Memory ADD. Registration Timer Settings Specifications TelephonePage Canceling IndexDocument Memory List Memory Clear Report RX Report Standard Memo Canon Deutschland GmbH Canon Italia S.p.A