Samsung CLX-216x manual Printing quality problems, Toner specks, Dropouts

Page 59

Condition

Possible cause

Suggested solutions

 

 

 

The

The printer cable is

Disconnect the printer cable

machine

loose or defective.

and reconnect. Try a print job

prints, but

 

that you have already printed

the text is

 

successfully. If possible,

wrong,

 

attach the cable and the

garbled, or

 

machine to another

incomplete.

 

computer and try a print job

 

 

that you know works. Finally,

 

 

try a new printer cable.

 

 

 

 

The wrong printer

Check the application’s

 

driver was selected.

printer selection menu to

 

 

ensure that your machine is

 

 

selected.

 

 

 

 

The software

Try printing a job from

 

application is

another application.

 

malfunctioning.

 

 

 

 

 

The operating

Exit Windows and reboot the

 

system is

computer. Turn the machine

 

malfunctioning.

off and then back on again.

 

 

 

Pages print,

The toner cartridge is

Redistribute the toner, if

but are

defective or out of

necessary. See page 10.4.

blank.

toner.

If necessary, replace the

 

 

toner cartridge.

 

 

 

 

The file may have

Check the file to ensure that

 

blank pages.

it does not contain blank

 

 

pages.

 

 

 

 

Some parts, such as

Contact a service

 

the controller or the

representative.

 

board, may be

 

 

defective.

 

 

 

 

The printer

Incompatibility

Printing the PDF file as an

does not

between the PDF file

image may solve this

print PDF

and the Acrobat

problem. Turn on Print As

file

products

Image from the Acrobat

correctly.

 

printing options.

Some parts

 

Note: It will take longer to

of graphics,

 

print when you print a PDF

text, or

 

 

file as an image.

illustrations

 

 

 

are

 

 

missing.

 

 

 

 

 

Printing quality problems

If the inside of the machine is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem.

Condition

Suggested solutions

 

 

Light or faded

If a vertical white streak or faded area appears

print

on the page:

• The toner supply is low. You may be able to temporarily extend the toner cartridge life. See page 10.4. If this does not improve the print quality, install a new toner cartridge.

• The paper may not meet paper specifications; for example, the paper is too moist or too rough. See page 5.1.

• If the entire page is light, the print resolution setting is too low. Adjust the print resolution. See the help screen of the printer driver.

•A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning.

•The surface of the LSU part inside the machine may be dirty. Clean the LSU. See page 10.2.

Toner specks

• The paper may not meet specifications; for

AaBbCc

example, the paper is too moist or too

rough. See page 5.1.

AaBbCc

• The transfer roller may be dirty. Clean the

AaBbCc

inside of your machine. See page 10.2.

AaBbCc

• The paper path may need cleaning. See

page 10.2.

AaBbCc

 

Dropouts

If faded areas, generally rounded, occur

AaBbCc

randomly on the page:

• A single sheet of paper may be defective.

AaBbCc

Try reprinting the job.

AaBbCc

• The moisture content of the paper is uneven

or the paper has moist spots on its surface.

AaBbCc

Try a different brand of paper. See page 5.1.

AaBbCc

• The paper lot is bad. The manufacturing

 

processes can cause some areas to reject

 

toner. Try a different kind or brand of paper.

•Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thick. Refer to the Software Section for details.

•If these steps do not correct the problem, contact a service representative.

11.7 <Troubleshooting>

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Contents Page Page Country Customer Care Center Web Site Contact Samsung World WideContents Basic printing Using USB flash memorySelecting and loading print media CopyingOrdering supplies MaintenanceTroubleshooting SpecificationsLaser Safety Statement Safety and Regulatory InformationImportant Precautions and Safety Information Environmental and Safety ConsiderationRadio Frequency Emissions Ozone SafetyPower Saver RecyclingReplacing the Fitted Plug for UK Only Page See the Software Section Special featuresFeatures CLX-2160 CLX-2160N IntroductionFront view Machine overviewControl panel overview Status Description Understanding the Status LEDStatus LED Status LED with the toner cartridge messagesClearance space Finding more informationSelecting a location Printing a demo Altitude adjustmentClick Printer Setting Scan Menu System setupMenu overview Copy MenuAuto continue Using the power save modeChanging the display language Supplied software Printer driver featuresSoftware overview Macintosh System requirementsWindows LinuxSupported operating systems Network setup CLX-2160N onlyConfiguring TCP/IP Dynamic addressing BOOTP/DHCP Setting ethernet speedRestoring the network configuration Printing a network configurationSelecting print media Selecting and loading print mediaLoading originals Supported print media types and sizes Type Size Dimensions Weight CapacityaGuidelines for special print media Media sizes supported in each modeMode Size Source Guidelines for selecting and storing print mediaTo avoid damaging the machine, use only Loading paper in the tray Loading paperTray Close the paper cover Slide the tray back into the machine Changing the size of the paper in the trayLoad the paper with the side to be printed on facing up Tips on using the manual feederManual feeder Setting the paper size and type Reduced/Enlarged copy Changing the settings for each copyCopying Selecting the paper trayOriginal type Changing the default copy settingsSetting copy timeout Up or 4-up copying Using special copy featuresID card copying Clone copying Poster copyingErasing background images Printing a document Canceling a print jobBasic printing Scanning basics Scanning to an application using a local ConnectionScanning Adding the machine to the Network Scan program Scanning using a network connection CLX-2160N onlyPreparing for network scanning Scanning to a network clientSetting network scan timeout Changing the settings for each scan jobChanging the default scan settings Plugging in a USB memory device Using USB flash memoryAbout USB memory Customizing scan to USB Scanning to a USB memory deviceScanning Formatting a USB memory device Printing from a USB memory deviceManaging USB memory Deleting an image fileViewing the USB memory status Printing directly from a digital cameraPrinting a report MaintenancePrinting reports Clearing memoryCleaning the inside Cleaning your machineCleaning the outside Cleaning the scan unit Expected cartridge life Maintaining the toner cartridgeRedistributing toner Toner cartridge storageReplacing the toner cartridge Replacing the imaging unit Maintenance Replacing the waste toner container Checking replaceables Maintenance partsManaging your machine from the website Checking the machine’s serial numberClearing paper jams TroubleshootingTips for avoiding paper jams Paper exit area Understanding display messages Cycle Power Message Meaning Suggested solutions Install TonerInstall Low Heat ErrorPaper feeding problems Solving other problemsPrinting problems Dropouts Printing quality problemsToner specks Color or Black Condition Suggested solutions White SpotsCondition Suggested solutions Vertical repetitive Vertical linesCreases Condition Suggested solutions Curl or waveCondition Suggested solutions Character Voids Wrinkles orScanning problems Copying problemsCommon Macintosh problems Network Scan problems CLX-2160N onlyCommon Windows problems Problem Possible cause and solutions Common Linux problemsYou should wait for completion Problem Possible cause and solutions Supplies How to purchaseSupplies How to purchase Ordering suppliesPrinter specifications SpecificationsGeneral specifications Scanner and copier specifications Numerics IndexSystem requirements Macintosh Software section Contents Sharing the Printer Locally Using Your Printer in Linux Typical Installation Installing Printer SoftwareInstalling Software for Local Printing Select Typical installation for a local printer. Click Next Custom InstallationSelect the components to be installed and click Next Select Custom installation. Click NextInstalling Software for Network Printing Custom Installation Select Custom installation. Click Next Select the components you want to reinstall and click Next Reinstalling Printer SoftwareNext Removing Printer SoftwareSelect your printer driver from the Name drop-down list Printing a DocumentPrinting to a file PRN Paper Orientation Printer SettingsLayout Tab Scaling Printing Paper TabSource Advanced Options Color ModeGraphics Tab QualityPrinter Tab Extras TabAbout Tab Using Help Using a Favorite SettingPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersNone Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document Fitting Your Document to a Selected Paper SizeEditing a Watermark Using WatermarksUsing an Existing Watermark Creating a WatermarkCreating a New Page Overlay Using OverlaysWhat is an Overlay? Using a Page OverlaySelect Local Port and click New Port Setting Up a Host ComputerSetting Up a Client Computer Check the Share this printer boxToner Level Understanding Smart PanelUsing Onscreen Help File Opening the Troubleshooting GuideUsing Printer Settings Utility Changing the Smart Panel Program SettingsUninstalling Samsung SmarThru Scanning Using Samsung SmarThruUsing Samsung SmarThru Windows XP Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Windows Vista Getting Started Installing the Unified Linux DriverInstalling the Unified Linux Driver Click Uninstall Uninstalling the Unified Linux DriverPrinters Tab Using the Unified Driver ConfiguratorPrinters Configuration Opening the Unified Driver ConfiguratorSharing Ports Between Printers and Scanners Scanners ConfigurationPorts Configuration Classes TabPrinting from Applications Configuring Printer Properties Printing a DocumentClick Properties Scanning a DocumentPrinting Files Adding Job Type Settings Using the Image ManagerTools Function Double-click the Samsung Splc Installer icon Installing Software for MacintoshInstall the Printer driver Uninstalling the Printer driverFor a Network-connected Macintosh Setting Up the PrinterInstall the Scan driver Uninstalling the Scan driverPrinting a Document Changing Printer SettingsLayout Setting PrintingPaper Type Printer Features SettingResolutionQuality Printing Multiple Pages on One Sheet of PaperScanning Index WIA, scan Ver
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