Samsung CLX-216x manual Copying problems, Scanning problems

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Copying problems

Condition

 

Suggested solutions

 

 

Copies are too light

Use Darkness to darken or lighten the

or too dark.

background of the copies.

 

 

 

Smears, lines,

If defects are on the original, use Darkness

marks, or spots

 

to lighten the background of your copies.

appears on copies.

If no defects are on the original, clean the

 

 

scan unit. See page 10.3.

 

 

 

Copy image is

Ensure that the original is face down on the

skewed.

 

scanner glass.

 

Check that the copy paper is loaded

 

 

correctly.

 

 

Blank copies print

Ensure that the original is face down on the

out.

scanner glass.

 

 

 

Image rubs off the

Replace the paper in the tray with paper

copy easily.

 

from a new package.

 

In high humidity areas, do not leave paper

 

 

in the machine for extended periods of

 

 

time.

 

 

 

Frequent copy

Fan the stack of paper, then turn it over in

paper jams occur.

 

the tray. Replace the paper in the tray with

 

 

a fresh supply. Check/adjust the paper

 

 

guides, if necessary.

 

Ensure that the paper is the proper paper

 

 

weight. 75 g/m2 (20 lb bond) paper is

 

 

recommended.

 

Check for copy paper or pieces of copy

 

 

paper remaining in the machine after a

 

 

paper jam has been cleared.

 

 

 

Toner cartridge

Your originals may contain pictures, solids,

produces fewer

 

or heavy lines. For example, your originals

copies than

 

may be forms, newsletters, books, or other

expected before

 

 

documents that use more toner.

running out of

 

The machine may be turned on and off

toner.

 

frequently.

 

 

 

The scanner lid may be left open while

 

 

copies are being made.

 

 

 

Scanning problems

 

Condition

 

Suggested solutions

 

 

 

The scanner does

Make sure that you place the original to be

not work.

 

scanned face down on the scanner glass.

 

 

There may not be enough available memory

 

 

 

to hold the document you want to scan. Try

 

 

 

the prescan function to see if that works. Try

 

 

 

lowering the scan resolution rate.

 

 

Check that the USB cable is connected

 

 

 

properly.

 

 

Make sure that the USB cable is not

 

 

 

defective. Switch the cable with a known

 

 

 

good cable. If necessary, replace the cable.

 

 

Check that the scanner is configured

 

 

 

correctly. Check scan setting in the

 

 

 

SmarThru Configuration or the application

 

 

 

you want to use to make certain that the

 

 

 

scanner job is being sent to the correct port.

 

 

 

The unit scans

Check if the machine is printing received

very slowly.

 

data. If so, scan the document after the

 

 

 

received data has been printed.

 

 

Graphics are scanned more slowly than text.

 

 

Communication speed slows in scan mode

 

 

 

because of the large amount of memory

 

 

 

required to analyze and reproduce the

 

 

 

scanned image. Set your computer to the

 

 

 

ECP printer mode through BIOS setting. It

 

 

 

will help to increase the speed. For details

 

 

 

about how to set BIOS, refer to your

 

 

 

computer user’s guide.

 

 

 

Message appears

There may be a copying or printing job in

on your computer

 

progress. When that job is complete, try your

screen:

 

job again.

“Device can't be

The Selected port is currently being used.

 

set to the H/W

 

Restart your computer and try again.

 

mode you want.”

The printer cable may be improperly

“Port is being

 

connected or the power may be off.

 

used by another

The scanner driver is not installed or the

 

program.”

 

operating environment is not set up properly.

“Port is

Ensure that the machine is properly

 

Disabled.

 

connected and the power is on, Then restart

“Scanner is busy

 

your computer.

 

receiving or

The USB cable may be improperly

 

printing data.

 

connected or the power may be off.

 

When the

 

 

 

current job is

 

 

 

completed, try

 

 

 

again.”

 

 

“Invalid handle.”

 

 

“Scanning has

 

 

 

failed.”

 

 

 

 

 

 

11.10 <Troubleshooting>

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Contents Page Page Contact Samsung World Wide Country Customer Care Center Web SiteContents Copying Using USB flash memorySelecting and loading print media Basic printingSpecifications MaintenanceTroubleshooting Ordering suppliesEnvironmental and Safety Consideration Safety and Regulatory InformationImportant Precautions and Safety Information Laser Safety StatementRecycling Ozone SafetyPower Saver Radio Frequency EmissionsReplacing the Fitted Plug for UK Only Page Introduction Special featuresFeatures CLX-2160 CLX-2160N See the Software SectionMachine overview Front viewControl panel overview Status LED with the toner cartridge messages Understanding the Status LEDStatus LED Status DescriptionClearance space Finding more informationSelecting a location Printing a demo Altitude adjustmentClick Printer Setting Copy Menu System setupMenu overview Scan MenuAuto continue Using the power save modeChanging the display language Supplied software Printer driver featuresSoftware overview Linux System requirementsWindows MacintoshSupported operating systems Network setup CLX-2160N onlyConfiguring TCP/IP Printing a network configuration Setting ethernet speedRestoring the network configuration Dynamic addressing BOOTP/DHCPSelecting print media Selecting and loading print mediaLoading originals Type Size Dimensions Weight Capacitya Supported print media types and sizesGuidelines for selecting and storing print media Media sizes supported in each modeMode Size Source Guidelines for special print mediaTo avoid damaging the machine, use only Loading paper in the tray Loading paperTray Changing the size of the paper in the tray Close the paper cover Slide the tray back into the machineLoad the paper with the side to be printed on facing up Tips on using the manual feederManual feeder Setting the paper size and type Selecting the paper tray Changing the settings for each copyCopying Reduced/Enlarged copyOriginal type Changing the default copy settingsSetting copy timeout Up or 4-up copying Using special copy featuresID card copying Poster copying Clone copyingErasing background images Printing a document Canceling a print jobBasic printing Scanning basics Scanning to an application using a local ConnectionScanning Scanning to a network client Scanning using a network connection CLX-2160N onlyPreparing for network scanning Adding the machine to the Network Scan programSetting network scan timeout Changing the settings for each scan jobChanging the default scan settings Plugging in a USB memory device Using USB flash memoryAbout USB memory Customizing scan to USB Scanning to a USB memory deviceScanning Deleting an image file Printing from a USB memory deviceManaging USB memory Formatting a USB memory devicePrinting directly from a digital camera Viewing the USB memory statusClearing memory MaintenancePrinting reports Printing a reportCleaning the inside Cleaning your machineCleaning the outside Cleaning the scan unit Toner cartridge storage Maintaining the toner cartridgeRedistributing toner Expected cartridge lifeReplacing the toner cartridge Replacing the imaging unit Maintenance Replacing the waste toner container Checking the machine’s serial number Maintenance partsManaging your machine from the website Checking replaceablesClearing paper jams TroubleshootingTips for avoiding paper jams Paper exit area Understanding display messages Low Heat Error Message Meaning Suggested solutions Install TonerInstall Cycle PowerSolving other problems Paper feeding problemsPrinting problems Dropouts Printing quality problemsToner specks Vertical lines Condition Suggested solutions White SpotsCondition Suggested solutions Vertical repetitive Color or BlackWrinkles or Condition Suggested solutions Curl or waveCondition Suggested solutions Character Voids CreasesCopying problems Scanning problemsCommon Macintosh problems Network Scan problems CLX-2160N onlyCommon Windows problems Common Linux problems Problem Possible cause and solutionsYou should wait for completion Problem Possible cause and solutions Ordering supplies How to purchaseSupplies How to purchase SuppliesPrinter specifications SpecificationsGeneral specifications Scanner and copier specifications Index NumericsSystem requirements Macintosh Software section Contents Sharing the Printer Locally Using Your Printer in Linux Typical Installation Installing Printer SoftwareInstalling Software for Local Printing Custom Installation Select Typical installation for a local printer. Click NextSelect Custom installation. Click Next Select the components to be installed and click NextInstalling Software for Network Printing Custom Installation Select Custom installation. Click Next Reinstalling Printer Software Select the components you want to reinstall and click NextRemoving Printer Software NextSelect your printer driver from the Name drop-down list Printing a DocumentPrinting to a file PRN Paper Orientation Printer SettingsLayout Tab Scaling Printing Paper TabSource Quality Color ModeGraphics Tab Advanced OptionsPrinter Tab Extras TabAbout Tab Using a Favorite Setting Using HelpAdvanced Printing Printing Multiple Pages on One Sheet of Paper N-Up PrintingPrinting Posters Printing BookletsFitting Your Document to a Selected Paper Size Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document NoneCreating a Watermark Using WatermarksUsing an Existing Watermark Editing a WatermarkUsing a Page Overlay Using OverlaysWhat is an Overlay? Creating a New Page OverlayCheck the Share this printer box Setting Up a Host ComputerSetting Up a Client Computer Select Local Port and click New PortUnderstanding Smart Panel Toner LevelChanging the Smart Panel Program Settings Opening the Troubleshooting GuideUsing Printer Settings Utility Using Onscreen Help FileScanning Using Samsung SmarThru Uninstalling Samsung SmarThruUsing Samsung SmarThru Windows XP Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Windows Vista Getting Started Installing the Unified Linux DriverInstalling the Unified Linux Driver Uninstalling the Unified Linux Driver Click UninstallOpening the Unified Driver Configurator Using the Unified Driver ConfiguratorPrinters Configuration Printers TabClasses Tab Scanners ConfigurationPorts Configuration Sharing Ports Between Printers and ScannersConfiguring Printer Properties Printing a Document Printing from ApplicationsClick Properties Scanning a DocumentPrinting Files Using the Image Manager Adding Job Type SettingsTools Function Uninstalling the Printer driver Installing Software for MacintoshInstall the Printer driver Double-click the Samsung Splc Installer iconUninstalling the Scan driver Setting Up the PrinterInstall the Scan driver For a Network-connected MacintoshPrinting Changing Printer SettingsLayout Setting Printing a DocumentPrinting Multiple Pages on One Sheet of Paper Printer Features SettingResolutionQuality Paper TypeScanning Index WIA, scan Ver