Samsung CLX-216x manual Copying problems, Scanning problems

Copying problems

Condition		Suggested solutions
Copies are too light	Use Darkness to darken or lighten the
or too dark.	background of the copies.
Smears, lines,	•	If defects are on the original, use Darkness
marks, or spots		to lighten the background of your copies.
appears on copies.	•	If no defects are on the original, clean the
		scan unit. See page 10.3.
Copy image is	•	Ensure that the original is face down on the
skewed.		scanner glass.
	•	Check that the copy paper is loaded
		correctly.
Blank copies print	Ensure that the original is face down on the
out.	scanner glass.
Image rubs off the	•	Replace the paper in the tray with paper
copy easily.		from a new package.
	•	In high humidity areas, do not leave paper
		in the machine for extended periods of
		time.
Frequent copy	•	Fan the stack of paper, then turn it over in
paper jams occur.		the tray. Replace the paper in the tray with
		a fresh supply. Check/adjust the paper
		guides, if necessary.
	•	Ensure that the paper is the proper paper
		weight. 75 g/m2 (20 lb bond) paper is
		recommended.
	•	Check for copy paper or pieces of copy
		paper remaining in the machine after a
		paper jam has been cleared.
Toner cartridge	•	Your originals may contain pictures, solids,
produces fewer		or heavy lines. For example, your originals
copies than		may be forms, newsletters, books, or other
expected before
		documents that use more toner.
running out of
	•	The machine may be turned on and off
toner.
		frequently.
	•	The scanner lid may be left open while
		copies are being made.

Scanning problems

	Condition		Suggested solutions
The scanner does		•	Make sure that you place the original to be
not work.			scanned face down on the scanner glass.
		•	There may not be enough available memory
			to hold the document you want to scan. Try
			the prescan function to see if that works. Try
			lowering the scan resolution rate.
		•	Check that the USB cable is connected
			properly.
		•	Make sure that the USB cable is not
			defective. Switch the cable with a known
			good cable. If necessary, replace the cable.
		•	Check that the scanner is configured
			correctly. Check scan setting in the
			SmarThru Configuration or the application
			you want to use to make certain that the
			scanner job is being sent to the correct port.
The unit scans		•	Check if the machine is printing received
very slowly.			data. If so, scan the document after the
			received data has been printed.
		•	Graphics are scanned more slowly than text.
		•	Communication speed slows in scan mode
			because of the large amount of memory
			required to analyze and reproduce the
			scanned image. Set your computer to the
			ECP printer mode through BIOS setting. It
			will help to increase the speed. For details
			about how to set BIOS, refer to your
			computer user’s guide.
Message appears		•	There may be a copying or printing job in
on your computer			progress. When that job is complete, try your
screen:			job again.
•	“Device can't be	•	The Selected port is currently being used.
	set to the H/W		Restart your computer and try again.
	mode you want.”	•	The printer cable may be improperly
•	“Port is being		connected or the power may be off.
	used by another	•	The scanner driver is not installed or the
	program.”		operating environment is not set up properly.
•	“Port is	•	Ensure that the machine is properly
	Disabled.		connected and the power is on, Then restart
•	“Scanner is busy		your computer.
	receiving or	•	The USB cable may be improperly
	printing data.		connected or the power may be off.
	When the
	current job is
	completed, try
	again.”
•	“Invalid handle.”
•	“Scanning has
	failed.”

11.10 <Troubleshooting>