Samsung CLX-216x Condition Suggested solutions Curl or wave, Wrinkles or, Creases, Black pages

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Condition

 

Suggested solutions

 

 

 

Curl or wave

Ensure that the paper is loaded properly.

 

Check the paper type and quality. Both high

 

 

temperature and humidity can cause paper

 

 

curl. See page 5.1.

 

Turn over the stack of paper in the tray. Also

 

 

try rotating the paper 180° in the tray.

Wrinkles or

Ensure that the paper is loaded properly.

creases

Check the paper type and quality. See page

 

 

5.1.

 

Turn over the stack of paper in the tray. Also

 

 

try rotating the paper 180° in the tray.

Back of printouts

Check for leaking toner. Clean the inside of

are dirty

the machine. See page 10.2.

Solid Color or

The toner cartridge may not be installed

Black pages

 

properly. Remove the cartridge and reinsert

 

 

 

it.

 

A

 

 

The toner cartridge may be defective and

 

 

need replacing. Remove the toner cartridge

 

 

 

 

 

 

and install a new one. See page 10.5.

 

 

The machine may require repair. Contact a

 

 

 

service representative.

 

 

 

 

 

 

 

 

Loose toner

Clean the inside of the machine. See page

 

 

 

10.2.

 

 

 

 

 

Check the paper type and quality. See page

 

 

 

5.1.

 

 

Remove the toner cartridge and install a

 

 

 

new one. See page 10.5.

 

 

If the problem persists, the machine may

 

 

 

require repair. Contact a service

 

 

 

representative.

 

 

 

 

 

Condition

Suggested solutions

 

 

 

 

Character Voids

Character voids are white areas within parts of

 

 

 

characters that should be solid black:

 

 

A

• If you are using transparencies, try another

 

 

type of transparency. Because of the

 

 

composition of transparencies, some

 

 

character voids are normal.

 

 

• You may be printing on the wrong surface of

 

 

the paper. Remove the paper and turn it

 

 

 

around.

 

 

 

 

The paper may not meet paper specifications. See page 5.1.

Horizontal stripes

If horizontally aligned black streaks or smears

 

 

 

 

 

appear:

 

 

AaBbCc

 

 

The toner cartridge may be installed

 

 

AaBbCc

 

 

 

improperly. Remove the cartridge and

 

 

AaBbCc

 

 

 

reinsert it.

 

 

 

 

The toner cartridge may be defective.

 

 

AaBbCc

 

 

 

Remove the toner cartridge and install a

 

 

AaBbCc

 

 

 

new one. See page 10.5.

 

 

 

 

 

If the problem persists, the machine may

 

 

 

 

 

 

require repair. Contact a service

 

 

 

 

 

 

 

 

 

 

 

 

representative.

 

 

 

 

 

 

Curl

If the printed paper is curled or paper does not

 

 

 

 

 

feed into the machine:

 

 

 

 

 

• Turn over the stack of paper in the tray. Also

 

 

 

 

 

 

try rotating the paper 180° in the tray.

 

 

 

 

 

Change the printer option and try again. Go

 

 

 

 

 

 

to printer properties, click Paper tab, and

 

 

 

 

 

 

set type to Thin. Refer to the Software

 

 

 

 

 

 

Section for details.

 

 

 

 

 

 

An unknown image

Your printer is probably being used at an

repetitively

altitude of 2,500 m (8,200 ft) or above.

appears on a next

The high altitude may affect the print quality

few sheets or loose

such as loose toner or light imaging. You can

toner, light print, or

set this option through Printer Settings

contamination

Utility or Printer tab in printer driver’s

occurs.

properties. See page 1.6.

 

 

 

 

 

11.9 <Troubleshooting>

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Contents Page Page Country Customer Care Center Web Site Contact Samsung World WideContents Selecting and loading print media Using USB flash memoryCopying Basic printingTroubleshooting MaintenanceSpecifications Ordering suppliesImportant Precautions and Safety Information Safety and Regulatory InformationEnvironmental and Safety Consideration Laser Safety StatementPower Saver Ozone SafetyRecycling Radio Frequency EmissionsReplacing the Fitted Plug for UK Only Page Features CLX-2160 CLX-2160N Special featuresIntroduction See the Software SectionFront view Machine overviewControl panel overview Status LED Understanding the Status LEDStatus LED with the toner cartridge messages Status DescriptionSelecting a location Finding more informationClearance space Click Printer Setting Altitude adjustmentPrinting a demo Menu overview System setupCopy Menu Scan MenuChanging the display language Using the power save modeAuto continue Software overview Printer driver featuresSupplied software Windows System requirementsLinux MacintoshConfiguring TCP/IP Network setup CLX-2160N onlySupported operating systems Restoring the network configuration Setting ethernet speedPrinting a network configuration Dynamic addressing BOOTP/DHCPLoading originals Selecting and loading print mediaSelecting print media Supported print media types and sizes Type Size Dimensions Weight CapacityaMode Size Source Media sizes supported in each modeGuidelines for selecting and storing print media Guidelines for special print mediaTo avoid damaging the machine, use only Tray Loading paperLoading paper in the tray Close the paper cover Slide the tray back into the machine Changing the size of the paper in the trayManual feeder Tips on using the manual feederLoad the paper with the side to be printed on facing up Setting the paper size and type Copying Changing the settings for each copySelecting the paper tray Reduced/Enlarged copySetting copy timeout Changing the default copy settingsOriginal type ID card copying Using special copy featuresUp or 4-up copying Clone copying Poster copyingErasing background images Basic printing Canceling a print jobPrinting a document Scanning Scanning to an application using a local ConnectionScanning basics Preparing for network scanning Scanning using a network connection CLX-2160N onlyScanning to a network client Adding the machine to the Network Scan programChanging the default scan settings Changing the settings for each scan jobSetting network scan timeout About USB memory Using USB flash memoryPlugging in a USB memory device Scanning Scanning to a USB memory deviceCustomizing scan to USB Managing USB memory Printing from a USB memory deviceDeleting an image file Formatting a USB memory deviceViewing the USB memory status Printing directly from a digital cameraPrinting reports MaintenanceClearing memory Printing a reportCleaning the outside Cleaning your machineCleaning the inside Cleaning the scan unit Redistributing toner Maintaining the toner cartridgeToner cartridge storage Expected cartridge lifeReplacing the toner cartridge Replacing the imaging unit Maintenance Replacing the waste toner container Managing your machine from the website Maintenance partsChecking the machine’s serial number Checking replaceablesTips for avoiding paper jams TroubleshootingClearing paper jams Paper exit area Understanding display messages Install Message Meaning Suggested solutions Install TonerLow Heat Error Cycle PowerPaper feeding problems Solving other problemsPrinting problems Toner specks Printing quality problemsDropouts Condition Suggested solutions Vertical repetitive Condition Suggested solutions White SpotsVertical lines Color or BlackCondition Suggested solutions Character Voids Condition Suggested solutions Curl or waveWrinkles or CreasesScanning problems Copying problemsCommon Windows problems Network Scan problems CLX-2160N onlyCommon Macintosh problems Problem Possible cause and solutions Common Linux problemsYou should wait for completion Problem Possible cause and solutions Supplies How to purchase How to purchaseOrdering supplies SuppliesGeneral specifications SpecificationsPrinter specifications Scanner and copier specifications Numerics IndexSystem requirements Macintosh Software section Contents Sharing the Printer Locally Using Your Printer in Linux Installing Software for Local Printing Installing Printer SoftwareTypical Installation Select Typical installation for a local printer. Click Next Custom InstallationSelect the components to be installed and click Next Select Custom installation. Click NextInstalling Software for Network Printing Custom Installation Select Custom installation. Click Next Select the components you want to reinstall and click Next Reinstalling Printer SoftwareNext Removing Printer SoftwarePrinting to a file PRN Printing a DocumentSelect your printer driver from the Name drop-down list Layout Tab Printer SettingsPaper Orientation Source Paper TabScaling Printing Graphics Tab Color ModeQuality Advanced OptionsAbout Tab Extras TabPrinter Tab Using Help Using a Favorite SettingPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersPrinting a Reduced or Enlarged Document Printing on Both Sides of PaperFitting Your Document to a Selected Paper Size NoneUsing an Existing Watermark Using WatermarksCreating a Watermark Editing a WatermarkWhat is an Overlay? Using OverlaysUsing a Page Overlay Creating a New Page OverlaySetting Up a Client Computer Setting Up a Host ComputerCheck the Share this printer box Select Local Port and click New PortToner Level Understanding Smart PanelUsing Printer Settings Utility Opening the Troubleshooting GuideChanging the Smart Panel Program Settings Using Onscreen Help FileUninstalling Samsung SmarThru Scanning Using Samsung SmarThruUsing Samsung SmarThru Scanning Using the WIA Driver Scanning Process with TWAIN- enabled SoftwareWindows XP Windows Vista Installing the Unified Linux Driver Installing the Unified Linux DriverGetting Started Click Uninstall Uninstalling the Unified Linux DriverPrinters Configuration Using the Unified Driver ConfiguratorOpening the Unified Driver Configurator Printers TabPorts Configuration Scanners ConfigurationClasses Tab Sharing Ports Between Printers and ScannersPrinting from Applications Configuring Printer Properties Printing a DocumentPrinting Files Scanning a DocumentClick Properties Adding Job Type Settings Using the Image ManagerTools Function Install the Printer driver Installing Software for MacintoshUninstalling the Printer driver Double-click the Samsung Splc Installer iconInstall the Scan driver Setting Up the PrinterUninstalling the Scan driver For a Network-connected MacintoshLayout Setting Changing Printer SettingsPrinting Printing a DocumentResolutionQuality Printer Features SettingPrinting Multiple Pages on One Sheet of Paper Paper TypeScanning Index WIA, scan Ver