Samsung CLX-216x manual Network Scan problems CLX-2160N only, Common Windows problems

Page 63

Network Scan problems (CLX-2160N only)

Condition

 

Suggested solutions

 

 

I cannot find a

You can check the scanned file’s destination in

scanned image

the Advanced page in the Network Scan

file.

program’s Properties screen.

 

 

 

I cannot find the

•

Check if the scanned file’s application is on

scanned image

 

your computer.

file after

•

Check Send image immediately to the

scanning.

 

specified folder using an associated default

 

 

 

 

application in the Advanced page in the

 

 

Network Scan program’s Properties screen to

 

 

open the scanned image immediately after

 

 

scanning.

 

 

I forgot my ID

Check your ID and PIN in the Server page in the

and PIN.

Network Scan program’s Properties screen.

 

 

I cannot view

To view the Help file, you need to have Internet

the Help file.

Explorer 4 service pack 2 or above.

 

 

I cannot use the

Check your operating system. Supporting

Samsung

operating systems are Windows 98/Me/2000/XP/

Network Scan

2003/vista.

Manager.

 

 

 

 

 

Common Windows problems

Condition

Suggested solutions

 

 

“File in Use”

Exit all software applications. Remove all

message appears

software from the StartUp Group, then restart

during installation.

Windows. Reinstall the printer driver.

 

 

“General

Close all other applications, reboot Windows

Protection Fault”,

and try printing again.

“Exception OE”,

 

“Spool32”, or

 

“Illegal Operation”

 

messages appear.

 

 

 

“Fail To Print”, “A

These messages may appear during printing.

printer timeout

Just keep waiting until the machine finishes

error occurred.”

printing. If the message appears in standby

messages appear.

mode or after printing has been completed,

 

check the connection and/or whether an error

 

has occurred.

 

 

Note

Refer to Microsoft Windows 98/Me/2000/XP/2003/Vista User’s Guide that came with your PC for further information on Windows error messages.

Common Macintosh problems

Condition

Suggested solutions

 

 

The printer does not print

Incompatibility between the PDF file

PDF file correctly. Some

and the Acrobat products:

parts of graphics, text, or

Printing the PDF file as an image may

illustrations are missing.

solve this problem. Turn on Print As

 

Image from the Acrobat printing

 

options.

 

Note: It will take longer to print when

 

you print a PDF file as an image.

 

 

The document has

Update your Mac OS to OS 10.3.3. or

printed, but the print job

higher.

has not disappeared from

 

the spooler in Mac OS

 

10.3.2.

 

 

 

Some letters are not

This problem is caused because Mac

displayed normally during

OS cannot find the font during the cover

the cover sheet printing.

page printing.

 

Alphanumeric characters, in the Billing

 

Info field, are only allowed for printing

 

on the cover page. Other characters will

 

be broken on the printout.

 

 

11.11 <Troubleshooting>

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Contents Page Page Country Customer Care Center Web Site Contact Samsung World WideContents Basic printing Using USB flash memorySelecting and loading print media CopyingOrdering supplies MaintenanceTroubleshooting SpecificationsLaser Safety Statement Safety and Regulatory InformationImportant Precautions and Safety Information Environmental and Safety ConsiderationRadio Frequency Emissions Ozone SafetyPower Saver RecyclingReplacing the Fitted Plug for UK Only Page See the Software Section Special featuresFeatures CLX-2160 CLX-2160N IntroductionFront view Machine overviewControl panel overview Status Description Understanding the Status LEDStatus LED Status LED with the toner cartridge messagesFinding more information Selecting a locationClearance space Altitude adjustment Click Printer SettingPrinting a demo Scan Menu System setupMenu overview Copy MenuUsing the power save mode Changing the display languageAuto continue Printer driver features Software overviewSupplied software Macintosh System requirementsWindows LinuxNetwork setup CLX-2160N only Configuring TCP/IPSupported operating systems Dynamic addressing BOOTP/DHCP Setting ethernet speedRestoring the network configuration Printing a network configurationSelecting and loading print media Loading originalsSelecting print media Supported print media types and sizes Type Size Dimensions Weight CapacityaGuidelines for special print media Media sizes supported in each modeMode Size Source Guidelines for selecting and storing print mediaTo avoid damaging the machine, use only Loading paper TrayLoading paper in the tray Close the paper cover Slide the tray back into the machine Changing the size of the paper in the trayTips on using the manual feeder Manual feederLoad the paper with the side to be printed on facing up Setting the paper size and type Reduced/Enlarged copy Changing the settings for each copyCopying Selecting the paper trayChanging the default copy settings Setting copy timeoutOriginal type Using special copy features ID card copyingUp or 4-up copying Clone copying Poster copyingErasing background images Canceling a print job Basic printingPrinting a document Scanning to an application using a local Connection ScanningScanning basics Adding the machine to the Network Scan program Scanning using a network connection CLX-2160N onlyPreparing for network scanning Scanning to a network clientChanging the settings for each scan job Changing the default scan settingsSetting network scan timeout Using USB flash memory About USB memoryPlugging in a USB memory device Scanning to a USB memory device ScanningCustomizing scan to USB Formatting a USB memory device Printing from a USB memory deviceManaging USB memory Deleting an image fileViewing the USB memory status Printing directly from a digital cameraPrinting a report MaintenancePrinting reports Clearing memoryCleaning your machine Cleaning the outsideCleaning the inside Cleaning the scan unit Expected cartridge life Maintaining the toner cartridgeRedistributing toner Toner cartridge storageReplacing the toner cartridge Replacing the imaging unit Maintenance Replacing the waste toner container Checking replaceables Maintenance partsManaging your machine from the website Checking the machine’s serial numberTroubleshooting Tips for avoiding paper jamsClearing paper jams Paper exit area Understanding display messages Cycle Power Message Meaning Suggested solutions Install TonerInstall Low Heat ErrorPaper feeding problems Solving other problemsPrinting problems Printing quality problems Toner specksDropouts Color or Black Condition Suggested solutions White SpotsCondition Suggested solutions Vertical repetitive Vertical linesCreases Condition Suggested solutions Curl or waveCondition Suggested solutions Character Voids Wrinkles orScanning problems Copying problemsNetwork Scan problems CLX-2160N only Common Windows problemsCommon Macintosh problems Problem Possible cause and solutions Common Linux problemsYou should wait for completion Problem Possible cause and solutions Supplies How to purchaseSupplies How to purchase Ordering suppliesSpecifications General specificationsPrinter specifications Scanner and copier specifications Numerics IndexSystem requirements Macintosh Software section Contents Sharing the Printer Locally Using Your Printer in Linux Installing Printer Software Installing Software for Local PrintingTypical Installation Select Typical installation for a local printer. Click Next Custom InstallationSelect the components to be installed and click Next Select Custom installation. Click NextInstalling Software for Network Printing Custom Installation Select Custom installation. Click Next Select the components you want to reinstall and click Next Reinstalling Printer SoftwareNext Removing Printer SoftwarePrinting a Document Printing to a file PRNSelect your printer driver from the Name drop-down list Printer Settings Layout TabPaper Orientation Paper Tab SourceScaling Printing Advanced Options Color ModeGraphics Tab QualityExtras Tab About TabPrinter Tab Using Help Using a Favorite SettingPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersNone Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document Fitting Your Document to a Selected Paper SizeEditing a Watermark Using WatermarksUsing an Existing Watermark Creating a WatermarkCreating a New Page Overlay Using OverlaysWhat is an Overlay? Using a Page OverlaySelect Local Port and click New Port Setting Up a Host ComputerSetting Up a Client Computer Check the Share this printer boxToner Level Understanding Smart PanelUsing Onscreen Help File Opening the Troubleshooting GuideUsing Printer Settings Utility Changing the Smart Panel Program SettingsUninstalling Samsung SmarThru Scanning Using Samsung SmarThruUsing Samsung SmarThru Scanning Process with TWAIN- enabled Software Scanning Using the WIA DriverWindows XP Windows Vista Installing the Unified Linux Driver Installing the Unified Linux DriverGetting Started Click Uninstall Uninstalling the Unified Linux DriverPrinters Tab Using the Unified Driver ConfiguratorPrinters Configuration Opening the Unified Driver ConfiguratorSharing Ports Between Printers and Scanners Scanners ConfigurationPorts Configuration Classes TabPrinting from Applications Configuring Printer Properties Printing a DocumentScanning a Document Printing FilesClick Properties Adding Job Type Settings Using the Image ManagerTools Function Double-click the Samsung Splc Installer icon Installing Software for MacintoshInstall the Printer driver Uninstalling the Printer driverFor a Network-connected Macintosh Setting Up the PrinterInstall the Scan driver Uninstalling the Scan driverPrinting a Document Changing Printer SettingsLayout Setting PrintingPaper Type Printer Features SettingResolutionQuality Printing Multiple Pages on One Sheet of PaperScanning Index WIA, scan Ver
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