Samsung CLX-216x Condition Suggested solutions White Spots, Vertical lines, Color or Black, Skew

	Condition		Suggested solutions
White Spots		White spots appears on the page:
		•	The paper is too rough and a lot of dirt from
			a paper falls to the inner devices within the
			machine, so the transfer roller may be dirty.
			Clean the inside of your machine. See page
			10.2. Contact a service representative.
		•	The paper path may need cleaning. Contact
			a service representative.
Vertical lines		If black vertical streaks appear on the page:
		•	The drum inside the toner cartridge has
			probably been scratched. Remove the toner
			cartridge and install a new one. See page
			10.5.
		If white vertical streaks appear on the page:
		•	The surface of the LSU part inside the
			machine may be dirty. Clean the LSU. See
			page 10.2.
Color or Black		If the amount of background shading becomes
background		unacceptable:
		•	Change to a lighter weight paper. See page
			5.1.
		•	Check the machine’s environment: very dry
			(low humidity) or high humidity (higher than
			80% RH) conditions can increase the
			amount of background shading.
		•	Remove the old toner cartridge and install a
			new one. See page 10.5.
Toner smear		•	Clean the inside of the machine. See page
			10.2.
		•	Check the paper type and quality. See page
			5.1.
		•	Remove the toner cartridge and install a
			new one. See page 10.5.

	Condition				Suggested solutions
Vertical repetitive				If marks repeatedly appear on the printed side
defects				of the page at even intervals:
				•	The toner cartridge may be damaged. If a
	A a B b C
					repetitive mark occurs on the page, print a
	A a B b C		c		cleaning sheet several times to clean the
	A a B b				cartridge; see page 10.4. After the printout,
		C
	A a B b C		c		if you still have the same problems, remove
					the toner cartridge and install a new one.
	A a B b C
					See page 10.5.
				•	Parts of the machine may have toner on
					them. If the defects occur on the back of the
					page, the problem will likely correct itself
					after a few more pages.
				•	The fusing assembly may be damaged.
					Contact a service representative.

Background		Background scatter results from bits of toner
scatter		randomly distributed on the printed page.
		•	The paper may be too damp. Try printing
	A		with a different batch of paper. Do not open
			packages of paper until necessary so that
			the paper does not absorb too much
			moisture.
		•	If background scatter occurs on an
			envelope, change the printing layout to
			avoid printing over areas that have
			overlapping seams on the reverse side.
			Printing on seams can cause problems.

•If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or the printer properties.

Misformed	•	If characters are improperly formed and
characters		producing hollow images, the paper stock
		may be too slick. Try a different paper. See
		page 5.1.
	•	If characters are improperly formed and
		producing a wavy effect, the scanner unit
		may need service. For service, contact a
		service representative.

Page skew

AaBbCc

AaBbCc

AaBbCc

AaBbCc

AaBbCc

•Ensure that the paper is loaded properly.

•Check the paper type and quality. See page 5.1.

•Ensure that the paper or other material is loaded correctly and the guides are not too tight or too loose against the paper stack.

11.8 <Troubleshooting>