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| Troubleshooting Tables | ||
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| What’s Happening | What’s Wrong | What You Can Do |
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| When you run Check Switch, you see | • The DishPro Twin LNBF is | • If the check switch summary screen |
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| "Twin" identified as the Device/LNB but | connected but the dish may not be | shows "119 W" on Dish Input 2, you |
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| you only have signal confirmed from one | pointed to receive signal from both | need to point you dish 9 degrees to the |
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| satellite. | 110 and 119 satellites. | east and repeak your dish. Rerun |
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| check switch. |
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| If the check switch summary screen |
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| shows "110 W" on Dish Input 1, you |
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| need to point you dish 9 degrees to the |
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| west and repeak your dish. Rerun |
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| check switch. |
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| Make sure the skew setting is correct |
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| for a Dish 500 installation at your zip |
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| code. Rerun check switch. |
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| When you run Check Switch, you see | • Cables may not be rated for 2150 | • Make sure cable is rated for 2150 |
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| "Twin" identified as a Device or LNB, | MHz. | MHz and all accessory devices are |
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| but only odd transponders are detected. |
| compatible. Rerun check switch. |
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| Getting receiver messages that signal is | • Check the weather conditions to see if | • Wait for weather to clear up and |
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| lost or being acquired | heavy rain or snow could be | restore signal. |
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| temporarily block the signal. |
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| • Check for any obstructions in way of | • Clear obstructions from the signal |
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| the dish like new growth on trees | path. |
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*Compatible accessory devices must pass 2150 MHz signals, 22 KHz signals both directions (per DiSEqC 2.0 specifications), and pass DC power.
USING THE REMOTE CONTROL
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| What Is | Possible Reason | What to Do |
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| Happening |
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| You cannot find the | N/A | Use the receiver front panel Control Buttons to control the |
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| remote control. |
| receiver until you find the remote. If the remote control is |
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| permanently lost or too damaged to use, call the Service Center to |
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| order a replacement. |
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| When you press a button | The remote control may be missing | If the batteries are missing or dead, insert fresh |
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| on the remote control, the | batteries, the batteries may be | If the remote has fresh batteries, check whether they are placed |
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| receiver does not do what | incorrectly placed in the remote, or | according to the label diagram. If not, remove them and place |
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| you expect. | the batteries may be weak or dead. | correctly. |
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| When you press the | Other lights are too bright. | Try other remote control buttons to see if the receiver is responding. |
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| remote control Power | Remote control not operating | Replace the remote batteries with fresh ones. |
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| button to turn the receiver |
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| properly or the batteries are weak or |
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| ON, the receiver front |
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| dead. | Check that the receiver power cord is not damaged, and that the |
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| panel Power light does |
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| The receiver power cord not plugged | plug is inserted correctly into the outlet. |
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| not light up. |
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| into a power outlet, or there may be | See if the receiver turns on with the front panel power button. |
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| a problem with the power. |
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| You use a pyramid type IR | The IR sensor on the extender that | Make sure that the extender that receives the signal from the remote |
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| extender (not a “mouse | receives the remote control signals | control is facing the right way, so that the IR sensor can receive the |
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| tail”), and it does not seem | may not be facing the remote | remote control signals. |
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| to work. | control. | Make sure that the IR cable on the extender that sends the signal to |
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| The IR cable on the extender that | the receiver is right in front of the IR sensor on the receiver front |
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| sends the signal to the receiver may | panel, so that the receiver IR sensor can receive the signals. |
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| not be right in front of the IR sensor | If doing the above does not solve the problem, contact the |
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| on the receiver front panel. | manufacturer of the extenders for assistance. |
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Page 59