Dish Network Solo 301 manual Residential Customer Agreement, Post Receipt Exchange Program

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Residential Customer Agreement

POST RECEIPT EXCHANGE PROGRAM

You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt of your equipment you will be shipped a replacement. Your original equipment will not be available for return.

The equipment you return will be checked to verify whether it is covered under this warranty. If the defective equipment is covered under this warranty, it will be replaced and shipped back to you at no additional cost (additional charges may apply outside of the continental US).

If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion determines has voided the warranty, or makes the equipment unrepairable, your billing account or credit card will be charged the market price of the replacement.

ACCESSORY WARRANTY

An accessory is any DISH Network branded equipment, displaying the DISH Network logo, excluding the receiver, cables and hookups, and non-mechanical components. A one-year warranty becomes effective upon the activation of the DISH system or date of purchase, if bought separately. A proof of purchase is required to verify the purchase date. If an accessory has an expired warranty, no exchange will be issued. You may purchase replacement accessories from DISH Network or your local retailer.

RESIDENTIAL CUSTOMER AGREEMENT

Thank you for choosing DISH Network for your television service provider. DISH Network is happy to answer any questions you may have and to provide you with technical and other customer support. You may contact us 24 hours a day, any day of the year, by any of the following means:

Phone: 1 (800) 333-DISH (3474)

Email: Feedback@customermail.dishnetwork.com

Mail: DISH NETWORK CUSTOMER SERVICE CENTER

P.O. BOX 9033

LITTLETON, CO 80160

Website: dishnetwork.com

To view this Residential Customer Agreement (the “Agreement”) in Spanish, please visit our website at www.dishnetwork.com or call us at 1 (800) 333-DISH and we will send you a copy. Para ver este Acuerdo en español por favor visite www.dishnetwork.com o llame al 1(800)333-DISH y le enviaremos una copia. “DISH Network” is a trademark of EchoStar Satellite L.L.C. For purposes of this Agreement and any promotion agreement only, “DISH Network”, “we” or “us” shall mean EchoStar Satellite L.L.C. or, where applicable under the particular circumstances, third party billing agents, and “you” or “your” refer to you, the DISH Network subscriber.

THIS RESIDENTIAL CUSTOMER AGREEMENT (“AGREEMENT”) DESCRIBES THE TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICES TO YOU. THIS AGREEMENT IS EFFECTIVE UNTIL CHANGED OR REPLACED. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, OR ANY SUBSEQUENT CHANGES TO THESE TERMS AND CONDITIONS, PLEASE NOTIFY US IMMEDIATELY AND WE WILL CANCEL YOUR SERVICE. IF YOU ARE A NEW DISH NETWORK CUSTOMER, YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU. IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER, WE WILL NOTIFY YOU OF ANY MODIFICATIONS TO THE TERMS AND CONDITIONS OF THIS AGREEMENT AND YOUR CONTINUED RECEIPT OF DISH NETWORK SERVICES FOLLOWING RECEIPT OF SUCH NOTICE AND PUBLICATION BY DISH NETWORK ON ITS WEB SITE OF SUCH MODIFICATIONS, SHALL CONSTITUTE YOUR ACCEPTANCE OF SUCH MODIFIED TERMS AND CONDITIONS, AND, ACCORDINGLY, THEY WILL BE LEGALLY BINDING ON YOU. IF YOU WOULD LIKE TO RECEIVE A WRITTEN COPY OF THIS AGREEMENT AT ANY TIME, PLEASE CONTACT US AT THE E-MAIL ADDRESS, PHONE NUMBER OR MAILING ADDRESS LISTED ABOVE.

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Contents Contents Contents Safety Instructions Safety Welcome to Dish Network OverviewConventions Used in this Guide If YOU Need More Assistance Quick Start GuideOrdering Your Programming To Order ProgrammingFinding Programs To Watch About Satellite TelevisionFinding Programs to Watch Satellite Signal Quality Rain and Snow FadeSolar Interference Parts of the System Front Panel Back PanelRemote Control Remote Control BatteriesParts of the System Remote Control Using the Remote Control in SAT ModeUsing the Remote Control in TV Mode Using the Remote Control in VCR Mode Changing the Remote Control Address Satellite Video Recovery Remote Control ModesControl Other Devices with the Remote Control Other Devices with the RemoteLimited Mode SET UP the Remote ControlScan for Device Codes Down Arrow button repeatedly until the device turns off Check the Device CodesControl a Tuner or Amplifier AUX Mode Button Power ButtonVolume Button Select ButtonTo switch back to TV volume control, do the following Using TV or Amplifier Volume ControlMenus MenusMain Menu Program GuideTheme Categories Menu Favorites Lists MenuSystem Locks Menu System Setup Menu Timers MenuBrowse Banner Installing the Receiver in AN Existing System Installing the Receiver in an Existing System Chapter Using the Menus Changing ChannelsOpening the Menus Closing the MenusHighlighting a Menu Option Selecting a Menu OptionLists of Choices in the Menus Highlighting a Choice in a Menu ListUsing the Menus Canceling a ProcedureUsing the Program Guide Using the Program Guide Opening the Program GuideSelecting a Program in the Program Guide Closing the Program GuideUsing the Program Banner Using the Browse BannerUsing the Browse Banner Using Themes Ordering PAY PER View ProgramsThemes Using Search Using SearchDish Home Interactive TV Applications Using Favorites Lists Using Favorites ListsCreating or Changing a Favorites List Making a Favorites List Active Changing the Name of a Favorites ListUsing Timers Using TimersEvent Timer Types Event Timer FrequenciesBefore AN Event Timer Operates Setting UP AN Automatic Event TimerSelect the Create option to save the event timer Setting UP a Manual Event TimerOverlapping Event Timers Quick RecordMaximum Number of Event Timers Editing AN Event TimerDeleting AN Event Timer Reviewing Event TimersCreating VCR Event Timers LOCKS, BLACKED-OUT PROGRAMS, and Event Timers Power OFF and Event TimersSetting UP the Receiver and VCR to USE a VCR Event Timer Using Locks HOW to SET Locks a TWO Step ProcessUsing Locks When YOU have Locked the ReceiverCreating a Password Creating or Changing Rating Content Code Locks Creating or Changing Channel Locks Locking the ReceiverUnlocking the Receiver Locking the Receiver Front Panel Control ButtonsUnlocking the Receiver Front Panel Control Buttons Locking PAY PER View ProgramsChanging the Receiver Password Hiding Adult ChannelsOpening a Locked ITEM, or Opening the Locks Menu Using Caller ID Using Caller IDCaller ID Screens To Turn the Caller ID on and OFF Changing Program Languages Changing Program LanguagesChanging Menu Languages Resetting the Receiver to Factory Default Settings Using Troubleshooting ToolsResetting Your Receiver Using Troubleshooting Tools DiagnosticsPoint Dish and Check Switch Chapter Troubleshooting Tables ReferenceReference ON-SCREEN MessagesTroubleshooting Tables 078, 079 Dishpro Twin LnbfUsing the Remote Control What Is Possible Reason What to Do HappeningHearing a Program Watching a ProgramUsing the Menus Using the Program Guide or the Browse BannerUsing Locks Using Favorite Lists Changing ChannelsTroubleshooting Tables Using the Telephone for Voice /DATA /FAXBuying a PAY PER View Program Using Event Timers View event You try to set up an eventTV Codes Device CodesVCR Codes Device Codes DVD Player CodesTUNER/AMPLIFIER Codes Tuner Codes AmplifierChapter Chapter 015 Dishpro Twin Lnbf Using the Remote Control Hearing a Program Using the Menus Changing Channels Buying a PAY PER View Program Using Event Timers TV Codes MTC TV/VCR Combo Codes DVD Player Codes DVD/VCR Combo Chapter Index Index Index Index 143334 Limited Warranty What the Warranty CoversWhat the Warranty does not Cover Legal Limitations If YOU Need AssistanceAdvance Exchange Program Accessory Warranty Residential Customer AgreementPost Receipt Exchange Program Dish Network Service Billing Policies and Payments for Services Cancellation of Service Equipment Leased Equipment Transfer of ACCOUNT, Services or Equipment FCC Compliance Telephone CommunicationFCC Compliance Compliance Information StatementAppendix
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