Dish Network Solo 301 manual Billing Policies and Payments for Services

Page 98

Residential Customer Agreement

you agree to pay us the difference between the amounts actually received by us and the full retail price for the Services authorized for each DISH Network receiver on your account, whether owned by you or not. The payment of that amount and/or the disconnection of Services shall be in addition to any other rights or remedies we may have under contract (including without limitation this Agreement), at law, in equity, or otherwise.

G. Changes in Services Offered. We reserve the right to add to, delete from, rearrange or change any programming, programming packages or other Services that we offer, and our prices or fees related to such programming, programming packages or Services at any time. If a change affects you, we will provide you notice of such change and its effective date. The notice may be provided on your billing statement, as a bill insert, broadcast on a television channel, or by any other means. In the event that we delete or change any programming, programming packages or other Services, you understand and agree that we have no obligation to replace or supplement any programming, programming packages or other Services previously offered that have been deleted, rearranged or otherwise changed. You further understand and agree that you will not be entitled to any refund because of a change in the contents of any programming, programming packages, or other Services previously offered.

H. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services only at your time of renewal. You may not downgrade your Services during the term of a multi-month subscription.

2. BILLING POLICIES AND PAYMENTS FOR SERVICES

A. You agree to pay all amounts billed for Services and to pay all taxes, fees and other charges, if any, which are now or may in the future be assessed in connection with any Services you receive from us. Unless you prepay for a multi-month subscription to Services, we will bill you each month, in advance, for most Services and in arrears for other Services such as pay-per-view ordered by you or anyone who uses your DISH Network Equipment, whether with or without your permission, until you cancel your Services. Bills you receive will show the total amount due, the payment due date, payments, credits, purchases and certain other charges to your account.

B. You agree to pay us in full monthly by the payment due date indicated on your bill for your Services and for any other charges due and owing to us, including without limitation any fees named in this Section 2. If you fail to pay your bill on or before its due date, you agree to pay an administrative fee for late payment (“Late Payment Fee”) as described below. Other fees and charges may also be assessed. You may submit your payment by mail, on our website, through our credit card autopay program, by calling a DISH Network customer service representative or by any other means we may designate. Different or other payment options may be applicable where billing is provided through a billing agent. If payment is made using a DISH Network customer service representative, a fee will be assessed (“Live Operator Payment Fee”) as described below. If partial payments are made, they will be applied first to the oldest outstanding bill. We do not assume the risk of undelivered mail. If you send checks or money orders marked with a designation such as “payment in full,” we can accept them without waiving any of our rights, including without limitation our rights to collect any other amounts owed by you, notwithstanding your characterization of such payment. DISH Network does not extend credit to our customers, and the Late Payment Fee is not interest, a credit service charge or a finance charge. You understand and agree that in the case of late payment or nonpayment for any Services ordered by you or for any of the charges stated below, we may report such late payment or nonpayment to credit reporting agencies. If you do not pay your bill in full by its due date, we have the right to disconnect your Services at any time thereafter, in our sole discretion. If your Services are disconnected for non-payment or for any other reason, DISH Network may require you to pay, and you agree to pay, all past due charges, a fee for reconnection (“Reconnect Fee”), a deposit equal to a minimum of one month's service charges and all outstanding balances accrued through the date of such disconnection, before we reconnect your Services. Unless required by applicable law, deposits will not be held segregated from other funds and shall not earn or accrue interest. If you at any time fail, neglect, or refuse to make timely payments for your Services, we may disconnect your Services and in such event shall be wholly relieved from any of our obligations under the terms and conditions of this Agreement. Promotional pricing is valid only at time of installation. Additional charges may apply for you to upgrade your Services or Equipment after installation or for non-standard installations.

Page 73

Page 73

Image 98
Contents Contents Contents Safety Instructions Safety Conventions Used in this Guide Welcome to Dish NetworkOverview Ordering Your Programming If YOU Need More AssistanceQuick Start Guide To Order ProgrammingFinding Programs to Watch Finding Programs To WatchAbout Satellite Television Solar Interference Satellite Signal QualityRain and Snow Fade Parts of the System Front Panel Back PanelParts of the System Remote ControlRemote Control Batteries Remote Control Using the Remote Control in SAT ModeUsing the Remote Control in TV Mode Using the Remote Control in VCR Mode Changing the Remote Control Address Control Other Devices with the Remote Satellite Video RecoveryRemote Control Modes Control Other Devices with the RemoteLimited Mode SET UP the Remote ControlScan for Device Codes Down Arrow button repeatedly until the device turns off Check the Device CodesVolume Button Control a Tuner or Amplifier AUX Mode ButtonPower Button Select ButtonTo switch back to TV volume control, do the following Using TV or Amplifier Volume ControlMain Menu MenusMenus Program GuideSystem Locks Menu Theme Categories MenuFavorites Lists Menu Browse Banner System Setup MenuTimers Menu Installing the Receiver in AN Existing System Installing the Receiver in an Existing System Chapter Opening the Menus Using the MenusChanging Channels Closing the MenusLists of Choices in the Menus Highlighting a Menu OptionSelecting a Menu Option Highlighting a Choice in a Menu ListUsing the Menus Canceling a ProcedureUsing the Program Guide Selecting a Program in the Program Guide Using the Program GuideOpening the Program Guide Closing the Program GuideUsing the Program Banner Using the Browse BannerUsing the Browse Banner Themes Using ThemesOrdering PAY PER View Programs Using Search Using SearchDish Home Interactive TV Applications Creating or Changing a Favorites List Using Favorites ListsUsing Favorites Lists Making a Favorites List Active Changing the Name of a Favorites ListEvent Timer Types Using TimersUsing Timers Event Timer FrequenciesBefore AN Event Timer Operates Setting UP AN Automatic Event TimerSelect the Create option to save the event timer Setting UP a Manual Event TimerOverlapping Event Timers Quick RecordMaximum Number of Event Timers Editing AN Event TimerCreating VCR Event Timers Deleting AN Event TimerReviewing Event Timers Setting UP the Receiver and VCR to USE a VCR Event Timer LOCKS, BLACKED-OUT PROGRAMS, and Event TimersPower OFF and Event Timers Using Locks HOW to SET Locks a TWO Step ProcessCreating a Password Using LocksWhen YOU have Locked the Receiver Creating or Changing Rating Content Code Locks Creating or Changing Channel Locks Locking the ReceiverUnlocking the Receiver Locking the Receiver Front Panel Control ButtonsUnlocking the Receiver Front Panel Control Buttons Locking PAY PER View ProgramsOpening a Locked ITEM, or Opening the Locks Menu Changing the Receiver PasswordHiding Adult Channels Caller ID Screens Using Caller IDUsing Caller ID To Turn the Caller ID on and OFF Changing Menu Languages Changing Program LanguagesChanging Program Languages Resetting Your Receiver Resetting the Receiver to Factory Default SettingsUsing Troubleshooting Tools Point Dish and Check Switch Using Troubleshooting ToolsDiagnostics Chapter Troubleshooting Tables ReferenceReference ON-SCREEN MessagesTroubleshooting Tables 078, 079 Dishpro Twin LnbfUsing the Remote Control What Is Possible Reason What to Do HappeningHearing a Program Watching a ProgramUsing Locks Using the MenusUsing the Program Guide or the Browse Banner Using Favorite Lists Changing ChannelsBuying a PAY PER View Program Troubleshooting TablesUsing the Telephone for Voice /DATA /FAX Using Event Timers View event You try to set up an eventTV Codes Device CodesVCR Codes Device Codes DVD Player CodesTUNER/AMPLIFIER Codes Tuner Codes AmplifierChapter Chapter 015 Dishpro Twin Lnbf Using the Remote Control Hearing a Program Using the Menus Changing Channels Buying a PAY PER View Program Using Event Timers TV Codes MTC TV/VCR Combo Codes DVD Player Codes DVD/VCR Combo Chapter Index Index Index Index 143334 What the Warranty does not Cover Limited WarrantyWhat the Warranty Covers Advance Exchange Program Legal Limitations If YOU Need Assistance Post Receipt Exchange Program Accessory WarrantyResidential Customer Agreement Dish Network Service Billing Policies and Payments for Services Cancellation of Service Equipment Leased Equipment Transfer of ACCOUNT, Services or Equipment FCC Compliance Telephone CommunicationFCC Compliance Compliance Information StatementAppendix