Dish Network Solo 301 manual Troubleshooting Tables, Buying a PAY PER View Program

Page 67

Troubleshooting Tables

BUYING A PAY PER VIEW PROGRAM

 

 

 

 

 

 

 

 

What Is

Possible Reason

What to Do

 

 

 

Happening

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Someone orders a pay per

You may have been away from the

Lock the purchase of pay per view programs. Remember that you

 

 

 

view program without

receiver, and someone else used it.

are responsible for all pay per view purchases, whether or not you

 

 

 

your permission.

 

authorize such purchases. If you lock pay per view purchases, then

 

 

 

 

 

anyone who wants to order a pay per view program must enter the

 

 

 

 

 

password.

 

 

 

 

 

 

 

 

 

You find that you are not

The receiver may not be connected

You must connect the receiver to an active telephone connection at

 

 

 

able to order a pay per

to an active telephone line.

all times. If you install two or more receivers, you must connect

 

 

 

view program.

The credit limit may have been

each receiver to an active telephone connection at all times.

 

 

 

 

exceeded.

Review your pay per view purchases to check the credit limit.

 

 

 

 

 

 

 

 

 

You find that you are not

You ordered a pay per view

You cannot cancel an order for a pay per view program, whether it

 

 

 

able to cancel a pay per

program, and then decided not to

was just ordered or ordered earlier.

 

 

 

view program.

watch it.

 

 

 

 

 

 

 

 

 

 

Your setup includes more

You ordered a pay per view

If you want to watch a pay per view program on TVs connected to

 

 

 

than one receiver. You

program, and want it to be available

up to six receivers, you must order the program for each receiver

 

 

 

order a pay per view

via all the receivers in your setup.

but you only pay for the program once.

 

 

 

program, but it does not

 

 

 

 

 

appear via all of the

 

 

 

 

 

receivers.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

USING THE TELEPHONE FOR VOICE/DATA/FAX

 

 

 

 

 

 

 

 

 

 

What Is Happening

Possible Reason

What to Do

 

 

 

 

 

 

 

 

 

While you are making a

The receiver may have tried to call the

You do not have to do anything. You can always use your telephone

 

 

 

telephone call, you hear

Customer Service Center to send pay

line, because the receiver automatically hangs up if it finds the line is

 

 

 

“clicks.”

per view purchase information. When

busy.

 

 

 

 

the receiver found that the telephone

 

 

 

 

 

was busy, it automatically

 

 

 

 

 

disconnected.

 

 

 

 

The receiver cannot connect

Maybe the receiver is connected to a

Install a DSL filter between the receiver and the telephone wall jack.

 

 

 

to DISH Network.

DSL (Digital Subscriber Line) phone

 

 

 

 

 

line.

 

 

 

 

You pick up the telephone to

The receiver was calling the Customer

Hang up, and then pick up the telephone again to get a dial tone.

 

 

 

make a call, but you do not

Service Center to send pay per view

 

 

 

 

hear a dial tone.

information. When the receiver found

 

 

 

 

 

that the telephone was busy, it

 

 

 

 

 

automatically disconnected.

 

 

 

 

Your computer or facsimile

The receiver was calling the Customer

Resend the FAX or modem transmission.

 

 

 

(FAX) machine tries to send

Service Center to send pay per view

 

 

 

 

a FAX or modem

information. When the receiver found

 

 

 

 

transmission, but fails.

that the telephone was busy, it

 

 

 

 

 

automatically disconnected. The FAX

 

 

 

 

 

or modem found that there was no dial

 

 

 

 

 

tone, and cancelled the transmission.

 

 

 

 

Your computer or FAX

The receiver may have tried to call the

Have the sender resend the FAX or modem transmission.

 

 

 

machine was receiving a

Customer Service Center to send pay

 

 

 

 

FAX or modem

per view purchase information during

 

 

 

 

transmission, but an error

the FAX or mode call. When the

 

 

 

 

occurred.

receiver found that the telephone was

 

 

 

 

 

busy, it automatically disconnected.

 

 

 

 

 

This generated “clicks” that caused an

 

 

 

 

 

error in the FAX or modem

 

 

 

 

 

transmission.

 

 

 

 

 

 

 

 

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Contents Contents Contents Safety Instructions Safety Overview Welcome to Dish NetworkConventions Used in this Guide To Order Programming If YOU Need More AssistanceQuick Start Guide Ordering Your ProgrammingAbout Satellite Television Finding Programs To WatchFinding Programs to Watch Rain and Snow Fade Satellite Signal QualitySolar Interference Front Panel Back Panel Parts of the SystemRemote Control Batteries Remote ControlParts of the System Using the Remote Control in SAT Mode Remote ControlUsing the Remote Control in TV Mode Using the Remote Control in VCR Mode Changing the Remote Control Address Control Other Devices with the Remote Satellite Video RecoveryRemote Control Modes Control Other Devices with the RemoteSET UP the Remote Control Limited ModeScan for Device Codes Check the Device Codes Down Arrow button repeatedly until the device turns offSelect Button Control a Tuner or Amplifier AUX Mode ButtonPower Button Volume ButtonUsing TV or Amplifier Volume Control To switch back to TV volume control, do the followingProgram Guide MenusMenus Main MenuFavorites Lists Menu Theme Categories MenuSystem Locks Menu Timers Menu System Setup MenuBrowse Banner Installing the Receiver in AN Existing System Installing the Receiver in an Existing System Chapter Closing the Menus Using the MenusChanging Channels Opening the MenusHighlighting a Choice in a Menu List Highlighting a Menu OptionSelecting a Menu Option Lists of Choices in the MenusCanceling a Procedure Using the MenusUsing the Program Guide Closing the Program Guide Using the Program GuideOpening the Program Guide Selecting a Program in the Program GuideUsing the Browse Banner Using the Program BannerUsing the Browse Banner Ordering PAY PER View Programs Using ThemesThemes Using Search Using SearchDish Home Interactive TV Applications Using Favorites Lists Using Favorites ListsCreating or Changing a Favorites List Changing the Name of a Favorites List Making a Favorites List ActiveEvent Timer Frequencies Using TimersUsing Timers Event Timer TypesSetting UP AN Automatic Event Timer Before AN Event Timer OperatesSetting UP a Manual Event Timer Select the Create option to save the event timerQuick Record Overlapping Event TimersEditing AN Event Timer Maximum Number of Event TimersReviewing Event Timers Deleting AN Event TimerCreating VCR Event Timers Power OFF and Event Timers LOCKS, BLACKED-OUT PROGRAMS, and Event TimersSetting UP the Receiver and VCR to USE a VCR Event Timer HOW to SET Locks a TWO Step Process Using LocksWhen YOU have Locked the Receiver Using LocksCreating a Password Creating or Changing Rating Content Code Locks Locking the Receiver Creating or Changing Channel LocksLocking the Receiver Front Panel Control Buttons Unlocking the ReceiverLocking PAY PER View Programs Unlocking the Receiver Front Panel Control ButtonsHiding Adult Channels Changing the Receiver PasswordOpening a Locked ITEM, or Opening the Locks Menu Using Caller ID Using Caller IDCaller ID Screens To Turn the Caller ID on and OFF Changing Program Languages Changing Program LanguagesChanging Menu Languages Using Troubleshooting Tools Resetting the Receiver to Factory Default SettingsResetting Your Receiver Diagnostics Using Troubleshooting ToolsPoint Dish and Check Switch Chapter Reference Troubleshooting TablesON-SCREEN Messages ReferenceTroubleshooting Tables Dishpro Twin Lnbf 078, 079What Is Possible Reason What to Do Happening Using the Remote Control Watching a Program Hearing a ProgramUsing the Program Guide or the Browse Banner Using the MenusUsing Locks Changing Channels Using Favorite ListsUsing the Telephone for Voice /DATA /FAX Troubleshooting TablesBuying a PAY PER View Program View event You try to set up an event Using Event TimersDevice Codes TV CodesVCR Codes DVD Player Codes Device CodesTuner Codes Amplifier TUNER/AMPLIFIER CodesChapter Chapter 015 Dishpro Twin Lnbf Using the Remote Control Hearing a Program Using the Menus Changing Channels Buying a PAY PER View Program Using Event Timers TV Codes MTC TV/VCR Combo Codes DVD Player Codes DVD/VCR Combo Chapter Index Index Index Index 143334 What the Warranty Covers Limited WarrantyWhat the Warranty does not Cover If YOU Need Assistance Legal LimitationsAdvance Exchange Program Residential Customer Agreement Accessory WarrantyPost Receipt Exchange Program Dish Network Service Billing Policies and Payments for Services Cancellation of Service Equipment Leased Equipment Transfer of ACCOUNT, Services or Equipment Telephone Communication FCC ComplianceCompliance Information Statement FCC ComplianceAppendix