|
|
|
| Troubleshooting Tables | |||
USING THE MENUS |
|
|
|
|
| ||
|
|
|
|
|
|
|
|
|
| What Is | Possible Reason | What to Do |
|
|
|
|
| Happening |
|
|
| ||
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
| You were using a menu, | The receiver has a | Start over again. |
|
|
|
|
| and it suddenly closed. | that closes any menu after several |
|
|
|
|
|
|
| minutes of no activity. This will |
|
|
|
|
|
|
| discard any changes you have made, |
|
|
|
|
|
|
| but otherwise does no harm to the |
|
|
|
|
|
|
| receiver. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
USING THE PROGRAM GUIDE OR THE BROWSE BANNER | |||||||
|
|
|
|
|
|
|
|
|
| What Is | Possible Reason | What to Do |
|
|
|
|
| Happening |
|
| |||
|
|
|
|
|
|
| |
|
|
|
|
|
|
| |
|
| In the Program Guide, | Red means that you have not bought | If you want to buy a channel, call the Customer Service Center at |
|
|
|
|
| some channels have a red | the program. You must buy a |
|
| ||
|
| background. | channel before you can tune the |
|
|
|
|
|
|
| receiver to it. |
|
|
|
|
|
|
|
|
|
|
| |
|
| You try to display future | The Program Guide and Browse | Try displaying the Program Guide again later. By that time, it |
|
|
|
|
| programs in the Program | Banner can display programs | may show programs for the time and date you want. |
|
| |
|
| Guide or Browse | scheduled for an extended, but not | Turn the receiver off for about ten minutes. |
|
|
|
|
| Banner, but find you | unlimited time beyond the present. |
|
| ||
|
|
|
|
|
| ||
|
| cannot. |
|
|
|
|
|
|
|
|
|
|
|
| |
|
| You try to display | The Program Guide and Browse | Contact the program providers for details on past programs. |
|
|
|
|
| programs that have ended | Banner can display only programs |
|
|
|
|
|
| in the Program Guide or | that have not yet ended. These |
|
|
|
|
|
| Browse Banner, but | features cannot display a time earlier |
|
|
|
|
|
| find you cannot. | than the present. |
|
|
|
|
|
|
|
|
|
|
| |
|
| When you are using the | You may have applied a Favorite | You can change the applied Favorite List while using the Program |
|
|
|
|
| Program Guide or | List other than the list named All | Guide, by pressing the remote control Guide button. You can |
|
| |
|
| Browse Banner, some | Chan. | choose another custom Favorite List, the All Chan list, which |
|
| |
|
| channels are missing. | You may have set up the Program | includes all of the channels, or the All Sub list, which includes all |
|
| |
|
|
| Guide so that when the receiver is | subscribed channels. Unlock the receiver for the Program Guide |
|
| |
|
|
| locked, the Guide hides adult | to display adult channels. |
|
| |
|
|
| channels. | Do the Check Switch procedure (see the installation instructions |
|
| |
|
|
| If your setup includes a | for details). |
|
| |
|
|
| switch, you may need to do the |
|
|
|
|
|
|
| Check Switch procedure. |
|
|
|
|
|
|
|
|
|
|
|
|
USING LOCKS |
|
|
|
|
| ||
|
|
|
|
|
|
|
|
|
| What Is | Possible Reason | What to Do |
|
|
|
|
| Happening |
|
| |||
|
|
|
|
|
|
| |
|
|
|
|
|
|
| |
|
| You set a lock (for | You may not have locked the | You must lock the receiver to apply any lock that you have set. |
|
|
|
|
| example, a lock on | receiver. |
|
|
|
|
|
| programs by ratings), but |
|
|
|
|
|
|
| the lock does not take |
|
|
|
|
|
|
| effect. |
|
|
|
|
|
|
|
|
|
|
|
| |
|
| You forgot the password, | You may not have written down the | Call the Customer Service Center. You must provide the following |
|
|
|
|
| so that you are unable to | password, to keep it in a safe place. | information: (1) your name; (2) your address; (3) your telephone |
|
| |
|
| unlock the receiver. |
| number; (4) the receiver serial identification number; and (5) your |
|
| |
|
|
|
| Personal Identification Number (PIN), if you use one. |
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Page 61