Troubleshooting
PROBLEMS WITH REMOTE CONTROLS
Problem | Possible cause | Solution |
Remote control not working | DVD not selected | Select DVD using the remote’s CD/DVD toggle switch |
| Batteries not installed, incorrectly | Check battery compartment and reinstall batteries if necessary |
| installed, or flat |
|
| Obstruction between IR lens and | Remove any obstruction |
| remote control |
|
Player does not respond consistently to | The player is not configured to use the | Change the ‘Remote Type’ item on the ‘Operation’ page of the |
the remote control | correct remote type | the correct type |
Player does not respond to a learning | The remote control has not been | Reprogram the remote control. If programming from the supplied (ARCAM) |
remote control | programmed correctly | remote control, ensure that the ARCAM remote control is configured to DVD |
|
| and not to CD (see above) |
What are the discrete on/off codes for | The system code for the DVD player is 25 (hex. 0x19).The on/off codes are: | |
use with my learning remote? | On = 123 (hex. 0x7b) |
|
| Off = 124 (hex. 0x7c) |
|
| A complete list of codes can be found on our website at www.arcam.co.uk |
PROBLEMS WITH VIDEO OUTPUT
Problem | Possible cause | Solution |
No picture! | Incorrect input selected on the TV | Select the appropriate video input on the TV (consult your TV handbook) |
| Bad video connection from DV27A | Check connections at both ends and, if necessary, try an alternative cable |
| to TV |
|
| The player has been put into standby | Press the green button on the remote control to bring the player out of standby |
| (the power LED is red) |
|
| Progressive scan output from the | Use the interlaced video connections instead of those for progressive scan |
| DVD player is being used, but the |
|
| television (or another device in the |
|
| signal path) cannot handle progressive |
|
| scan input |
|
‘Black bars’ are shown at the top and | This can occur when a ‘Wide screen’ film is viewed on a 4:3 format television. | |
bottom of the screen | Even with a 16:9 format television,‘black bars’ may still be visible.This is because the DVD being viewed, although ‘Wide | |
| screen’, is not in 16:9 format. Many films are in 1:2.35 format, which will not completely fill a 16:9 screen. | |
Picture is coloured strangely | ‘HQ video’ is set incorrectly in ‘Setup’ | Enter the ‘Setup’ menu and check the ‘HQ video’ setting (see page 8) |
| menu |
|
| Component or RGB video leads are | Check wiring between the DV27A and the TV monitor |
| crossed |
|
| ‘TV system’ is set incorrectly in ‘Setup’ | Enter the ‘Setup’ menu and check the ‘TV system’ setting (see page 8) |
| menu |
|
Picture is ‘jerky’ or shimmers | This occurs when NTSC discs (such | If your television can handle both NTSC- and |
| as those from the USA) are played in | ‘Setup’ menu and change the ‘TV system’ setting (on the ‘Video’ page) to ‘Auto’. |
| a machine where the output is set to |
|
| PAL (such as those sold in Europe), or |
|
|
|
|
No progressive video output | The television is not connected to the | See page 4 of this handbook |
| progressive scan video connectors |
|
The picture freezes for a moment | This is caused by the player changing | There is no fault. |
approximately half way through a film | layers on a | Further information about disc layer changes can often be found on the rear |
|
| cover of the disc packaging. |
The picture freezes for a moment at | The disc is dirty or damaged | A damaged or dirty disc may cause audio and/or video |
random points in a film |
| may be accompanied by increased drive noise). Clean or replace the disc. |
22