Arcam DV27A manual Problems with Audio Output, Problems with Disc Playability

PROBLEMS WITH AUDIO OUTPUT

Problem	Possible cause	Solution
No sound!	Incorrect input selected on audio	Select the appropriate input on the audio device (consult that product’s
	device (decoder, receiver, amplifier,	handbook)
	etc.)
	Bad audio connection (analogue or	Check connections at both ends and, if necessary, try an alternative cable
	digital) from DV27A to audio device
No sound from the centre/rear	A two-channel source, such as a CD,	There is no fault
speakers	is being played
	The ‘Audio’ is set incorrectly in the	Enter the ‘Setup’ menu and change the ‘Audio’ setting to ‘Bitstream/6ch.’
	‘Setup’ menu	(see page 9)
	The centre/rear speakers are	Enter the ‘Setup’ menu and change the settings on the ‘Speakers’ page to reflect
	configured incorrectly in the ‘Setup’	your speaker configuration (see page 10)
	menu
	Bad connection between the DV27A	Check connections at both end and, if necessary, try alternative cables
	and the amplifier/receiver or the
	amplifier/receiver and the speakers

PROBLEMS WITH DISC PLAYABILITY

Problem	Possible cause	Solution
Player loads disc but does not play, or	Not all discs play automatically when	Press PLAY
play-back halts unexpectedly (perhaps	loaded
with the message ‘Invalid Region’ being	There is a fault in the manufacturing	Some discs are manufactured incorrectly, and are known to cause problems on
displayed)
	of the disc	ARCAM (and other) DVD players. Naturally, we aim to support all discs; from
		time-to-time we issue software upgrades for the player that fixes new problems
		of which we are aware. Please contact ARCAM customer support for further
		details.
	The disc is from the wrong region	DVD discs are designed to be played only in the region that they are sold in (for
		example, discs from the USA are ‘Region 1’ and discs from Europe are ‘Region 2’).
		Your player is factory-configured to play discs from the region it is to be sold in,
		and may not play discs from other regions.
Disc does not play and ‘Bad Disc’ is	The disc is damaged or dirty, or does	Remove disc from tray and check surfaces for damage or dirt. In the case of a
displayed	not contain any files that the DV27A	CD-ROM, check that the disc contains valid MP3/WMA or JPEG files.
	can handle
Cannot enter player ‘Setup’ menu	Disc still playing	Stop disc, and press SETUP on remote control (see page 7)
Some MP3/WMA files cannot be	There are some restrictions on the	See page 20 of this Handbook
played	type of MP3/WMA files that the
	DV27A player can play
The player takes a long time to identify	Since this is a DVD player (primarily), it checks for discs in the following order: DVDs, SVCDs,VCDs, CDs.Therefore it
a CD	takes longer to identify a CD than any other disc type.
The front-panel display is not	The front-panel display has been	The front panel supports three different levels of illumination. Press the ‘DISP’
illuminated	switched off	button on the remote control to select your preferred level

English

BEFORE CONTACTING CUSTOMER SERVICES

If any problem persists or cannot be cured using the advice given, either contact your Arcam dealer or Arcam customer support.

Before contacting Arcam customer services with a question however, it is useful to have various version and region numbers available. This information is displayed in the top left corner of the screen when the player is first switched on (or brought out of standby).

This information is shown for approximately two seconds, and is the following format:

software version/ drive version/Arcam shipping region/ DVD region

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