Kodak i800 Series manual Problem Possible Solutions

Problem		Possible Solutions
Calibration has failed		Make sure that:
		∙ the lamps have been on at least 10 minutes.
		∙ you are using the proper calibration target and it is oriented correctly.
		∙ the imaging guides are clean (see Chapter 5, Maintenance, “Cleaning the
			imaging guides”).
		∙ the transport area is clear of obstructions.
		∙ the sensors are clean.
		∙ the lamp timeout is set for greater than 10 minutes.
	Try calibration again. If calibration fails again, replace the lamps (see Chapter 5,
	Maintenance, “Replacing the lamps”). Be sure to calibrate the scanner after
	installing the new lamps. Make sure the new lamps have been on for 10 minutes
	before you calibrate.
Documents are jamming		Make sure that:
		∙ the output tray and side guides are adjusted for the length of documents being
			scanned.
		∙ all jammed documents have been removed from the transport area.
		∙ documents meet specifications for size, weight, height of batched documents,
			etc.
		∙ the sensors are clean.
		∙ the separation roller, feed module, and pre-separation pad are clean and
			properly installed.
		∙ the transport rollers are clean.
		∙ the imaging guides are properly installed.
Elevator tray is vibrating and		You may have leaned on the elevator tray or the document extenders. To recover
stuck in place		from this:
	1.		Gently push the elevator tray down as far as you can. Do not force it.
	2.		Disable the scanner from the host.
	3.		Enable the scanner from the host.
		If the problem persists, cycle the power to the scanner following the controlled
		power-down sequence as outlined earlier in this chapter.
Long documents are not		Make sure that:
feeding or are jamming		∙ the elevator tray extenders are pulled out to provide support for long
			documents.
		∙ the output tray is adjusted for the length of the documents being scanned.
		∙ the output tray is installed properly.
There are frequent multi-feed		Make sure that:
detection errors		∙ the scanner has been calibrated.
		∙ documents are larger than 2.75 inches (6.98 cm) in length.
		∙ stickers are adhered correctly to the document.
		∙ the access doors are completely closed.
	If the problem persists, try a different sensitivity setting on the host.

6-12 A-61169 July 2003