Aastra Telecom 4223 manual Operations for General Calls in Day Mode, Lx ÖÔ, 124

Page 124

Services Reserved for Attendants

Lx ÖÔ

Operations for General Calls in Day Mode

As an attendant, your role is to process your facility’s general calls during your shift.

When we refer to “Day mode”, we are referring to the mode that is automatically activated when you assume your duties (or when the first attendant does so), and remains applicable as long as your status (or at least one attendant’s status) remains in active general calls acceptance mode (see details to follow).

Your facility’s general calls are, firstly, all of the external calls received on your facility’s general number – not those that are initially routed to a specific user.

Secondly, they are the calls that are directly addressed to joint DID (Direct Inward Dialling) users that are automatically re-directed to you, as a result of a no-answer or busy condition for the said users, and usually within a timeframe of 30 seconds.

These general calls are presented simultaneously to all active attend- ants, with a specific message that enables you to distinguish them:

•I. DIRECT or I. UNUSED NUMBER for a call received on your facility’s general number, or on a non-assigned DID numbers,

•I. NO ANSWER FROM <Name> for a call re-directed when an identified internal user does not answer,

•I. BUSY ON <Name> for a call re-directed when an identified internal user’s line is busy.

The letter “I”, which stands for “Instance” indicates that this consists of a call that has not yet been processed on any of your facility’s extensions.

L1 Aastra-00164477500		AT	2
I. NO ANSWER FROM SMITH Peter-405
REDIAL	CALLERS	PICKUP	NAME	>

You may then process each call just as you would one of your personal calls; typically, you will transfer the call to another user within your telephone facility.

The call transfer may be made after you have conversed with the requested party, but it may also be transferred directly on his/her extension’s ringing or busy conditions. See also the “Operations during a Call” section.

If the calling party is an external caller, you retain supervision of the transferred call until the requested internal user has answered.

The LED associated with the line key on which this call is processed continues to flash.

124	MD Evolution – Dialog 4223 Professional

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Contents User’s Guide Cover Page GraphicPage Table of Contents Page Welcome Copyright WarrantyDeclaration of Conformity Read these safety instructions before use Important User InformationDialog 4223 Extension Features Introduction to Your ExtensionDisplay Dynamic Function KeysMenu Call-Fwd Transfer Volume Control Keys Headset KeyKey Clear or Erase Location of the Microphone Location of the LoudspeakerÖÔ ÖÔ Extension LEDsDisplay Information Redial Callers Pickup NameAccepted service Denied serviceInvalid number End of callTones, Voice Announcements, and Ring Tones MD Evolution Dialog 4223 Professional Receiving an Internal Call Operations for Incoming CallsReceiving an External Call Answering a Call Ending a CallAnswering a Second Call L1 ÔÖL2 ÔÖ L1 ÔÖ Consulting a New CallL3 ÔÖÖMenu Call Pick-Up Call Pick-Up on PresentationPickup Station no zSilent Ringing Function L1 ÖÔOperations for Outgoing Calls Manually Dialling a CallStation no z 9 z + EXT. no z No to Call z Dial the internal extension number to contactCalling with Abbreviated Dialling Speed Dialling ABBR. no zPlacing a Call Using Programmable Line or Repertory Keys Other Options for Dialling Outgoing Calls Last External Number RedialRedial Press the dynamic function key shown on the left Subsequent Services Monitoring Your Internal CallsAutomatic Call-Back on Busy Condition Automatic Call-Back on No-Answer Condition Vpaging Voice Paging over a Free Extension’s LoudspeakerDor í Protect Call with Temporary ProtectionNext, dial the desired number Station no z Password z Next, dial your user passwordCall in Substitution or with Signature SignonDtmf End-to-End Dialling Simply dial the desired external numberStop Discrimination and Routing of External Calls Loudspeaker Mode Operations during a CallChanging from Handset to Handsfree Mode Changing from Handsfree to Handset ModePress this key to activate the mute mode Adjusting the Loudspeaker or Handset Listening VolumeMuting during a Conversation Enquiry Call during a Conversation L1 ÕÔRefer Back Call between Two Parties or Broker’s Call L1 Ô ÖL2 ÔÖ Call Transfer between Two PartiesPress the second line key that is flashing rapidly Conference Call with N Participants Or, simply replace the handset when in handset modeConferenc L2 ÕÔ Once again, press the dynamic function key shown onCall Hold Call Parking and Parked Call RetrievingL1 ÔÕ L1 ÔÖ Callpark ID. Code zRetrieve Directory, and Call List Services Directory and Call by NameName Begin z Name Suite z NamePress the * key, then either the or + key Call Log File MD Evolution Dialog 4223 Professional Call Forwarding Services Following different types of services are availableMD Evolution Dialog 4223 Professional Defining a Variable Call Forward Menu Press the Menu keyFWD no z CallfwdConfirm Cancelling a Variable Call Forward Call-Fwd Call-FwdMode Simply press the Call-Fwd keyActivating a Call Forward Pre-Defined on the Call-Fwd Key Deactivating a Call Forward Pre-Defined on the Call-Fwd KeyFollow Me or Third Party or Remote Call Forward Service RemotefwdMenu Press the Menu key on the third party set Press the Next key to display the following screenFinally, enter your user password Password z Call-Fwd ÖÔImmediate Call Deflection FWD no z L2 Ô Dial the prefix to access the call deflection servicePress the C key on your extension to disconnect Call Forwarding Information Message Services Sending a Mini-Message Next Press the dynamic function key shown on the leftReceiving a Mini-Message Call Forward on Mini-Message or Absence Callfwd Press the dynamic function key shown on the leftPress your extension’s C key to exit programming mode Select ConfirmVoice Mail Services Types of Individual Mailboxes Call Forwarding to a Voice Mailbox884 z= DialInternal Notification of Messages Left in Your Mailbox Lx 884 ÖÔInternal Access for Consulting External Notification of Messages Left Your MailboxYour Voice Mail 884 zPassword z AA did no z Station no z External Access for Consulting Your Voice MailEnter your user password Consulting Services and Managing Dial 3 to listen to the next message Dial 1 to listen to the previous messageDial 2 to listen to the previously selected message Dial 4 to rewind within the current messageDial 8 to listen erase the current message Lx 884 ÔDial 8 # to erase all of the messages in your mailbox Additional Personal Assistant Services Automatic Call-Back to the Party WhoLeft a Message Simply dialPersonalisation Services for your Mailbox Begin by diallingDial 1 to manage your greeting message Dial 5 to manage your answering messageDial 4 to manage your user password Hunt Group Common Mailbox Dial 9 to end personalisation885 z Mailbox no z Common Mailbox for a Mailing ListDial the number for your company’s automated attendant AA Attendants’ Common Mailbox Integrated Web Server and Unified Messaging MD Evolution Dialog 4223 Professional Group Services Hunt Groups Extension Supervision and Associated ServicesRx Ô Rx ÖÔ Rx ÕÔ Your facility may contain up to 16 hunt groups Simplified Call Pick-Up within a Hunt Group Pickup Press the dynamic function key shown on the leftL1 Ô Standby Status within a Hunt GroupMenu Press the C key to end this service SEC. IN/OUT z Lx IN/OUT ÔOpening/Closing a Hunt Group GRP. IN/OUT z Group no zDial the prefix to open/close hunt groups Next, dial the internal number for the involved hunt groupLx IN/OUT Õ Ô Tension’s programmable line keys or associated satelliteBroadcast Groups N0 BRD GRP zPersonal Group Services MD Evolution Dialog 4223 Professional Mobile Extension Service More Features of Your Extension Locking Your ExtensionLock Agenda Appointment ReminderHH MM z Background Music Uor ÔÖHot Line Call to Attendants Music BRD z Music NO. zMD Evolution Dialog 4223 Professional Tracing Malicious Calls Secret of IdentityMalicious Press the dynamic function key shown on the left Record Press the dynamic function key shown on the left Conversation Recording100 Controlling Your External Call Charges Infocomm Press the dynamic function key shown on the leftCost Press the dynamic function key shown on the left MD Evolution Dialog 4223 Professional 101Account Codes NET. PREF. zPress the C key 102Next, dial the desired external phone number Account C EXT. noMD Evolution Dialog 4223 Professional 103 Programming Your Extension 104Accessing Your Extension’s Programming Mode MD Evolution Dialog 4223 Professional 105Programming Your Extension’s Line Keys LinesL3 Ô Call no z Press the line key you wish to programProgramming Your Satellite Key Panels’s Repertory Keys DirectoryR2 Ô Call no z Press the repertory key you wish to programProgramming Your Extension’s Variable Call-Fwd Key NoreplyBusy NREP+BUSYNodisturb Adjusting Your Extension’s Ring and Loudspeaker VolumeMD Evolution Dialog 4223 Professional 109 Level -/+ RING+SPKR Press the dynamic function key shown on the leftPress the Next key 110MD Evolution Dialog 4223 Professional 111 Vpaging Modify Programming Your User Password112 Enter your current user password Next, enter your new user passwordConsulting Your Facility’s Dialling Plan 79 z OLD Pswd z NEW Pswd zPlan Prefixes114 Default Actual MD Evolution Dialog 4223 Professional 115Attendant-Based Services 116Intrusion Press the dynamic function key shown on the left Call Offer or IntrusionMD Evolution Dialog 4223 Professional 117 Do Not Disturb Override Service General Call AcceptanceOverride Press the dynamic function key shown on the left 118Gencall MD Evolution Dialog 4223 Professional 119Answering a Call from a Door Phone 120Pickup Deflect General L1 ÔÖ Call Pick-up for General Calls That Are RingingMD Evolution Dialog 4223 Professional 121 Complete Third Party Call Forward Service 122Services Reserved for Attendants MD Evolution Dialog 4223 Professional 123Lx ÖÔ Operations for General Calls in Day Mode124 MD Evolution Dialog 4223 Professional 125 Operations for General Calls Night Mode 126Activating Day and Night Services MD Evolution Dialog 4223 Professional 127Nonightst Night ST no z128 System General Call Forward MD Evolution Dialog 4223 Professional 129Callfwd System 130Cancsyst Menu Callfwd 2 timesMD Evolution Dialog 4223 Professional 131 Managing the Use of the Common Bell Service Menu TimesGenring 132Accessing the General Programming Services MD Evolution Dialog 4223 Professional 133Password Reinitialising an Extension’s User Password134 Managing the System’s Date and Time Managing Abbreviated DiallingTime TIME/DATE zAbbrnb ABBR. List z ABBR. no z Complete no zCURSOR+ 136MD Evolution Dialog 4223 Professional 137 Consulting the Quality of the Facility’s Greeting InccallsTK Group no z Period no z Dial the number for the involved trunk groupCharge Station no z Consulting Charge Counters for Your Facility’s ExtensionsMD Evolution Dialog 4223 Professional 139 Major System Alarm Message Indication Blank Press the dynamic function key shown on the leftPrint Press the dynamic function key shown on the left 140Alert Press the dynamic function key shown on the left MD Evolution Dialog 4223 Professional 141QSIG-MD Private Network Services 142Available QSIG-MD Private Network Services Operations for Incoming Private CallsOperations for Outgoing Private Calls MD Evolution Dialog 4223 Professional 143Directory, and Call List Services Call forwarding servicesMessage Services Voice Mail ServicesHand Over Press the dynamic function key shown on the left Non-IP Hand-Over ServiceMD Evolution Dialog 4223 Professional 145 Installing Your Extension’s Telephone Cords Installing Your ExtensionMD Evolution Dialog 4223 Professional 147 148 Installing Your Extension’s Label Adjusting the Screen AngleMD Evolution Dialog 4223 Professional 149 Installing Your Extension on a Wall 150MD Evolution Dialog 4223 Professional 151 Your Extension’s Accessories 152Installing Add-on Key Panels MD Evolution Dialog 4223 Professional 153Inserting the Labels for the Add-on Key Panels 154Installation and Cables for an Add-on Interface Module MD Evolution Dialog 4223 Professional 155Connecting a Headset Validating a Headset Connection+ *+ 1 z L3 # z 156Operation in Headset Mode 158 Index MD Evolution Dialog 4223 Professional 159Common Bell 160MD Evolution Dialog 4223 Professional 161 162 MD Evolution Dialog 4223 Professional 163 Quick Reference Guide 164MD Evolution Dialog 4223 Professional 165

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