Aastra Telecom 4223 manual 162

Page 161

Index

M

Maintaining Your Extension and Tips 150 Malicious Calls – Tracing 100 Mini-Message in Call Log File 46 Mobile Extension 93

More Features of Your Extension

Appointment Reminder 96 Background Music Service 97 Charging – Account Codes 103 Charging – External Calls 102 Conversation Recording 101 Detection of Malicious Calls 100 Hot Line Call to Attendants 98 Locking Your Extension 94

Protection from Ringback to Attendants 99 Secret of Identity 100

Muting during a Conversation 36

N

New Incoming Call Answering a Second Call 17 Consulting a New Call 18

Night and Day – Attendant’s Modes Processing Calls in Day Mode 125

Night and Day – Attendants’ Modes Processing Calls in Night Mode 127 Switching between Day/Night Modes 128

Non-IP Hand-Over 146

Notification of Voice Mail External Notification 68

External Notification – Programming 74 Internal Notification 67

O

Opening/Closing a Hunt Group 88 Outgoing Calls (Operations for)

Call by Name 24

Calling a Busy Extension – Automatic Call- Back 26

Calling a Busy Extension – Automatic Camp-on 25

Calling a Free Extension – Automatic Call- Back 27

Calling a Free Extension – Voice Page 28 Calling with Abbreviated Dialling 22 Calling with Line Keys 23

Calling with Manuall Dialling 21 Calling with Repertory Keys 23 Calling with the Call Log File 24 DTMF End-to-End Dialling 31

Ending a Call 32

External Calls – Discrimination 33 External Calls – Least Cost Routing (LCR) 33

Internal Calls – Call Follow-up 25 Last External Number Redial 24 Substitution or Signature – Call in 30 Temporary Protection – Calling with 29

P

Permanent Protection Permanent Phonic Protection 29

Protection against Automatic Camp-on 25 Protection against Call Forward 50 Protection against Call Pick-Up 19 Protection against Intrusion 118 Protection against Mini-MessagingService 59

Protection against Voice Paging 28 Protection from Ringback to Attendants 99

Personal Assistant Voice Mail Personal Assistant – Services 64

Personal Groups 91 Personalising Your Mailbox

Managing External Notifications 74

Managing Your Answering Mode Message 74

Managing Your Greeting Message 74 Managing Your Password 74 Managing Your Personal Assistant 74 Protection against Automated Attendant Calls 74

Presentation of an Incoming Call

Answering a New Call 17 External Call – Presentation 16 Internal Call – Presentation 16 New Call – Consulting 18

Programmable Call-Fwd Key

Call Forwarding through the Call-Fwd Key 53

Programming the Call-Fwd Key 109 Programmable Line Keys

Calling with Line Keys 23 Extension Label Information 149 Programming Line Keys 107 Supervising with Line Keys 83

Programmable Repertory Keys Accessing the Programming Mode 106 Calling with Repertory Keys 23 Consulting the Dialling Plan 115

162

MD Evolution – Dialog 4223 Professional

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Contents Cover Page Graphic User’s GuidePage Table of Contents Page Welcome Declaration of Conformity WarrantyCopyright Important User Information Read these safety instructions before useIntroduction to Your Extension Dialog 4223 Extension FeaturesDisplay Dynamic Function KeysMenu Call-Fwd Transfer Headset Key Volume Control KeysKey Clear or Erase Location of the Microphone Location of the LoudspeakerExtension LEDs ÖÔ ÖÔRedial Callers Pickup Name Display InformationDenied service Accepted serviceInvalid number End of callTones, Voice Announcements, and Ring Tones MD Evolution Dialog 4223 Professional Receiving an External Call Operations for Incoming CallsReceiving an Internal Call Ending a Call Answering a CallAnswering a Second Call L1 ÔÖL3 ÔÖÖMenu Consulting a New CallL2 ÔÖ L1 ÔÖ Call Pick-Up on Presentation Call Pick-UpPickup Station no zL1 ÖÔ Silent Ringing FunctionManually Dialling a Call Operations for Outgoing CallsStation no z 9 z + EXT. no z No to Call z Dial the internal extension number to contactABBR. no z Calling with Abbreviated Dialling Speed DiallingPlacing a Call Using Programmable Line or Repertory Keys Redial Press the dynamic function key shown on the left Last External Number RedialOther Options for Dialling Outgoing Calls Monitoring Your Internal Calls Subsequent ServicesAutomatic Call-Back on Busy Condition Automatic Call-Back on No-Answer Condition Dor í Voice Paging over a Free Extension’s LoudspeakerVpaging Next, dial the desired number Call with Temporary ProtectionProtect Next, dial your user password Station no z Password zCall in Substitution or with Signature SignonSimply dial the desired external number Dtmf End-to-End DiallingStop Discrimination and Routing of External Calls Operations during a Call Loudspeaker ModeChanging from Handsfree to Handset Mode Changing from Handset to Handsfree ModeMuting during a Conversation Adjusting the Loudspeaker or Handset Listening VolumePress this key to activate the mute mode L1 ÕÔ Enquiry Call during a ConversationL1 Ô Ö Refer Back Call between Two Parties or Broker’s CallPress the second line key that is flashing rapidly Call Transfer between Two PartiesL2 ÔÖ Conferenc Or, simply replace the handset when in handset modeConference Call with N Participants Once again, press the dynamic function key shown on L2 ÕÔCall Parking and Parked Call Retrieving Call HoldL1 ÔÕ L1 ÔÖ Callpark ID. Code zRetrieve Directory and Call by Name Directory, and Call List ServicesPress the * key, then either the or + key NameName Begin z Name Suite z Call Log File MD Evolution Dialog 4223 Professional Following different types of services are available Call Forwarding ServicesMD Evolution Dialog 4223 Professional Menu Press the Menu key Defining a Variable Call ForwardConfirm CallfwdFWD no z Call-Fwd Call-Fwd Cancelling a Variable Call ForwardMode Simply press the Call-Fwd keyDeactivating a Call Forward Pre-Defined on the Call-Fwd Key Activating a Call Forward Pre-Defined on the Call-Fwd KeyRemotefwd Follow Me or Third Party or Remote Call Forward ServiceMenu Press the Menu key on the third party set Press the Next key to display the following screenImmediate Password z Call-Fwd ÖÔFinally, enter your user password Call Deflection Press the C key on your extension to disconnect Dial the prefix to access the call deflection serviceFWD no z L2 Ô Call Forwarding Information Message Services Next Press the dynamic function key shown on the left Sending a Mini-MessageReceiving a Mini-Message Callfwd Press the dynamic function key shown on the left Call Forward on Mini-Message or AbsenceSelect Confirm Press your extension’s C key to exit programming modeVoice Mail Services Call Forwarding to a Voice Mailbox Types of Individual MailboxesDial 884 z=Lx 884 ÖÔ Internal Notification of Messages Left in Your MailboxExternal Notification of Messages Left Your Mailbox Internal Access for ConsultingYour Voice Mail 884 zEnter your user password External Access for Consulting Your Voice MailPassword z AA did no z Station no z Consulting Services and Managing Dial 1 to listen to the previous message Dial 3 to listen to the next messageDial 2 to listen to the previously selected message Dial 4 to rewind within the current messageDial 8 # to erase all of the messages in your mailbox Lx 884 ÔDial 8 to listen erase the current message Automatic Call-Back to the Party Who Additional Personal Assistant ServicesLeft a Message Simply dialBegin by dialling Personalisation Services for your MailboxDial 1 to manage your greeting message Dial 5 to manage your answering messageDial 4 to manage your user password Dial 9 to end personalisation Hunt Group Common MailboxDial the number for your company’s automated attendant AA Common Mailbox for a Mailing List885 z Mailbox no z Attendants’ Common Mailbox Integrated Web Server and Unified Messaging MD Evolution Dialog 4223 Professional Group Services Rx Ô Rx ÖÔ Rx ÕÔ Extension Supervision and Associated ServicesHunt Groups Your facility may contain up to 16 hunt groups Pickup Press the dynamic function key shown on the left Simplified Call Pick-Up within a Hunt GroupMenu Standby Status within a Hunt GroupL1 Ô SEC. IN/OUT z Lx IN/OUT Ô Press the C key to end this serviceGRP. IN/OUT z Group no z Opening/Closing a Hunt GroupDial the prefix to open/close hunt groups Next, dial the internal number for the involved hunt groupTension’s programmable line keys or associated satellite Lx IN/OUT Õ ÔN0 BRD GRP z Broadcast GroupsPersonal Group Services MD Evolution Dialog 4223 Professional Mobile Extension Service Locking Your Extension More Features of Your ExtensionLock HH MM z Appointment ReminderAgenda Uor ÔÖ Background MusicMusic BRD z Music NO. z Hot Line Call to AttendantsMD Evolution Dialog 4223 Professional Malicious Press the dynamic function key shown on the left Secret of IdentityTracing Malicious Calls 100 Conversation RecordingRecord Press the dynamic function key shown on the left Infocomm Press the dynamic function key shown on the left Controlling Your External Call ChargesCost Press the dynamic function key shown on the left MD Evolution Dialog 4223 Professional 101NET. PREF. z Account CodesPress the C key 102MD Evolution Dialog 4223 Professional 103 Account C EXT. noNext, dial the desired external phone number 104 Programming Your ExtensionMD Evolution Dialog 4223 Professional 105 Accessing Your Extension’s Programming ModeLines Programming Your Extension’s Line KeysL3 Ô Call no z Press the line key you wish to programDirectory Programming Your Satellite Key Panels’s Repertory KeysR2 Ô Call no z Press the repertory key you wish to programNoreply Programming Your Extension’s Variable Call-Fwd KeyBusy NREP+BUSYMD Evolution Dialog 4223 Professional 109 Adjusting Your Extension’s Ring and Loudspeaker VolumeNodisturb RING+SPKR Press the dynamic function key shown on the left Level -/+Press the Next key 110MD Evolution Dialog 4223 Professional 111 112 Programming Your User PasswordVpaging Modify Next, enter your new user password Enter your current user passwordConsulting Your Facility’s Dialling Plan 79 z OLD Pswd z NEW Pswd z114 PrefixesPlan MD Evolution Dialog 4223 Professional 115 Default Actual116 Attendant-Based ServicesMD Evolution Dialog 4223 Professional 117 Call Offer or IntrusionIntrusion Press the dynamic function key shown on the left General Call Acceptance Do Not Disturb Override ServiceOverride Press the dynamic function key shown on the left 118MD Evolution Dialog 4223 Professional 119 Gencall120 Answering a Call from a Door PhoneMD Evolution Dialog 4223 Professional 121 Call Pick-up for General Calls That Are RingingPickup Deflect General L1 ÔÖ 122 Complete Third Party Call Forward ServiceMD Evolution Dialog 4223 Professional 123 Services Reserved for Attendants124 Operations for General Calls in Day ModeLx ÖÔ MD Evolution Dialog 4223 Professional 125 126 Operations for General Calls Night ModeMD Evolution Dialog 4223 Professional 127 Activating Day and Night Services128 Night ST no zNonightst MD Evolution Dialog 4223 Professional 129 System General Call Forward130 Callfwd SystemMD Evolution Dialog 4223 Professional 131 Menu Callfwd 2 timesCancsyst Menu Times Managing the Use of the Common Bell ServiceGenring 132MD Evolution Dialog 4223 Professional 133 Accessing the General Programming Services134 Reinitialising an Extension’s User PasswordPassword Managing Abbreviated Dialling Managing the System’s Date and TimeTime TIME/DATE zABBR. List z ABBR. no z Complete no z AbbrnbCURSOR+ 136MD Evolution Dialog 4223 Professional 137 Inccalls Consulting the Quality of the Facility’s GreetingTK Group no z Period no z Dial the number for the involved trunk groupMD Evolution Dialog 4223 Professional 139 Consulting Charge Counters for Your Facility’s ExtensionsCharge Station no z Blank Press the dynamic function key shown on the left Major System Alarm Message IndicationPrint Press the dynamic function key shown on the left 140MD Evolution Dialog 4223 Professional 141 Alert Press the dynamic function key shown on the left142 QSIG-MD Private Network ServicesOperations for Incoming Private Calls Available QSIG-MD Private Network ServicesOperations for Outgoing Private Calls MD Evolution Dialog 4223 Professional 143Call forwarding services Directory, and Call List ServicesMessage Services Voice Mail ServicesMD Evolution Dialog 4223 Professional 145 Non-IP Hand-Over ServiceHand Over Press the dynamic function key shown on the left MD Evolution Dialog 4223 Professional 147 Installing Your ExtensionInstalling Your Extension’s Telephone Cords 148 MD Evolution Dialog 4223 Professional 149 Adjusting the Screen AngleInstalling Your Extension’s Label 150 Installing Your Extension on a WallMD Evolution Dialog 4223 Professional 151 152 Your Extension’s AccessoriesMD Evolution Dialog 4223 Professional 153 Installing Add-on Key Panels154 Inserting the Labels for the Add-on Key PanelsMD Evolution Dialog 4223 Professional 155 Installation and Cables for an Add-on Interface ModuleValidating a Headset Connection Connecting a Headset+ *+ 1 z L3 # z 156Operation in Headset Mode 158 MD Evolution Dialog 4223 Professional 159 Index160 Common BellMD Evolution Dialog 4223 Professional 161 162 MD Evolution Dialog 4223 Professional 163 164 Quick Reference GuideMD Evolution Dialog 4223 Professional 165
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