Troubleshooting

First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions) to possibly

avoid the cost of a service call...

In U.S.A. www.whirlpool.com/help In Canada www.whirlpool.ca

Error codes

Noisy, vibrating, off-balance

If your Wash Status LED light is flashing:

This indicates that there is an issue with your washer.

To determine your error code:

First, notice the sequence of the flashes. The wash status light will flash on for .5 seconds, then off for .5 seconds, followed by a pause of 2 seconds and repeat. Count the number of flashes before the pause to determine your first error code (F code). You will then see a pause of 2 seconds, then start counting again to determine your second code (E code).

Once you have gone through the sequence, you can determine your Error Code.

Example:

If you have 8 flashes (0.5 sec On, 0.5 sec Off) - pause (2 sec) - 1 flash (0.5 sec On) this represents an “F8E1” error code.

If you are still experiencing problems, please call the numbers at the front of the book, or call for service.

Check the list below for potential problem and troubleshooting checks.

■“F8E1” on display (Long Fill - no water or insufficient water supply)

Press POWER to cancel the cycle. Unplug washer or disconnect power.

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

Plug in washer or reconnect power. Re-select cycle and press START/PAUSE. If the problem remains, call for service.

■“F9E1” on display (Drain Problem)

Press POWER to cancel the cycle. Unplug washer or disconnect power.

Plug in washer or reconnect power. Re-select cycle and press START/PAUSE. If the problem remains, call for service.

■“F--E--” Variables (Washer Problem)

Press POWER to cancel the cycle. Select DRAIN & SPIN if there is excessive water in the washer.

Re-select cycle and press START/PAUSE. If the problem remains, call for service.

■Is the washer level?

The washer must be level. The four feet should be properly installed, and the nuts should be tightened against the washer cabinet.

All four feet of the washer must be in firm contact with the floor. If the washer is on a pedestal, the washer must be secured to the pedestal and all four pedestal feet must be in firm contact with the floor.

■Did you empty pockets?

You may be hearing items that are caught under the door seal or basket. Check under the door seal and remove items.

■Washer making a different noise?

As with any new product, you will hear sounds that you are not accustomed to. You may hear various sounds when the door is locked or unlocked, and during the washing, rinsing, or spinning process. Between changes in wash actions, there will be momentary pauses. You will hear water spraying and splashing during the wash and rinse cycles. These new sounds and pauses are part of normal washer operation.

■Is washer installed on a sturdy and solid floor? Refer to the “Installation Instructions” for flooring requirements. Noise and vibration may be reduced by placing a piece of 3/4" (19 mm) plywood underneath your washer. The plywood may extend underneath both washer and dryer to keep them at equal heights.

■Is the washer gurgling or humming?

As water is drained from the washer, you may hear air being pulled through the pump. This happens during the end of draining. It is normal.

■Are you washing items with metal snaps, buckles, or zippers?

You may hear metal items touching the washer drum. This is normal.

■Were the 4 shipping bolts in the back of the machine removed?

See “Remove Transport System.”

Leaking

■Was the door opened during “Add Garment”?

Water can drip off the inside of the door, when the door is opened after the start of a cycle.

■Is HE detergent being used?

The non-High Efficiency detergents can cause oversudsing which can leak from the rear of the washer.

■Are the fill hoses tight?

■Are the fill hose gaskets properly seated?

Check both ends of each hose. See “Connect the Inlet Hoses.”

■Is the drain hose properly installed?

The drain hose should be secured to the drainpipe or laundry tub. See “Secure the Drain Hose.”

■Is the sink or drain clogged?

Sink and drainpipe must be able to carry away 17 gal. (64 L) of water per minute. If the sink or drain is clogged or slow, water can back up out of drainpipe or sink. Check household plumbing (laundry tubs, faucets, drainpipe, water pipes) for leaks.