Cisco Systems 10.x manual Upgrading Cisco Unity Connection, Upgrade Types

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C H A P T E R 3

Upgrading Cisco Unity Connection

You need to upgrade from the current version of Cisco Unity Connection to a higher version to use the new features supported with the new version. When you upgrade a server, the new version of Unity Connection is installed in a separate disk partition known as inactive partition. To activate the new version, you need to perform switch version. The following are the two ways to switch to the new version:

Automatic Switching: Allows you to automatically switch to the new version of Unity Connection as part of the upgrade process.

Manual Switching: Allows you to manually switch to the new version of Unity Connection after the successful completion of upgrade.

If you need to revert the server to the previous version, you can rollback to the previous version.

Note You can install or upgrade Unity Connection 10.0(1) and later releases only on virtual machines.

Upgrade Types

The Unity Connection upgrade files are available as ISO images or COP (Cisco Option Package) files. You can use either of the following interfaces to upgrade Unity Connection:

Command Line Interface (CLI)

Cisco Unified OS Administration web interface.

You must save the COP files on a Network Location FTP/SFTP server accessible during upgrade. ISO image can be saved on a local DVD or on a network location. The performance of the upgrades can be monitored through CLI or Cisco Unified Operating System Administration interfaces.

The Table 3-1explains the upgrade types and supported upgrade paths from one version to another.

Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x

3-1

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Contents Cisco Systems, Inc Page N T E N T S Rollback of Unity Connection Server Viewing Reports for Licenses Audience and Use Documentation ConventionsConvention Description Cisco Business Edition References in Documentation Cisco Unity Connection DocumentationCisco Product Security Overview Page Methods of Installation Installing Cisco Unity ConnectionImportant Considerations for Installation Pre-Installation TasksTask Important Notes Creating a Virtual Machine Utils ntp statusTo Create a Virtual Machine Added February Changing the Boot Order of Virtual MachineVerifying DNS Settings Gathering Information for InstallationTo Verify DNS Settings Time Zone Configuration Setting DescriptionCLI set timezone MTU SizeCLI set network dhcp Hostname and IP addressesCLI set network gateway CLI set network ip eth0CLI set password user admin Administrator Account CredentialsCertificate Information CLI set web-securityCLI using the CLI command Settings NTP ServersSecurity Password CLI set password user securitySmtp Server CLI utils cuc reset passwordCLI set smtp Application Account CredentialsInstallation Tasks Installation ScenariosGenerating Answer File for Unattended Installation, StandaloneInstalling the Publisher Server Navigating Within the Installation WizardTo Install a Unity Connection Publisher Server To Do This Press ThisDNS Client Configuration window displays First Node Configuration window appearsCertificate Information window appears Select OK. The Application User Configuration window appears Smtp Host Configuration window appearsInstalling the Subscriber Server Configuring Subscriber Server on the Publisher ServerTo Configure Subscriber server on the publisher server To Install a Subscriber ServerGenerating Answer File for Unattended Installation Task List for Unattended InstallationTo Generate and Download Answer Files using AFG To Configure the Subscriber Server on Virtual Machine To Configure the Publisher Server on Virtual MachineTouchless Installation for Virtual Machine Methods for Touchless InstallationTask List for Touchless Installation Applying a Patch Optional To Enable Dynamic-Cluster-Configuration Using CLITo Upgrade from a Remote Server When Applying a Patch Auto Negotiation Configuration window displaysTo Apply a Patch Platform Installation Wizard window displays Install Upgrade Patch Selection window displaysTo Upgrade from a Local Disk When Applying a Patch Verifying the InstallationInstall Upgrade Patch Selection Validation window displays To Verify the InstallationUtils cuc activate Cusrsv Post-Installation Tasks Troubleshooting Installation IssuesUtils cuc reset password To view the log file from the command line, enter Page About Cobras About Disaster Recovery SystemComponents Supported for DRS Backup Backup Files in DRSConnectiondatabase component Configuring DRS Backup To Configure a DRS BackupConfigure a backup device in DRS Configure the backup process Configuring a Backup ScheduleConfiguring a Manual Backup Viewing the Backup StatusViewing the Backup History Configuring DRS Restore To Restore the Software Components on Unity ConnectionRun the Restore Wizard To Check the Restore Status in Disaster Recovery System Viewing the Restore StatusViewing the Restore History To View the Restore History in Disaster Recovery SystemSelect Restore History. The Restore History window displays Upgrading Cisco Unity Connection Upgrade TypesApplying COP file Upgrade Type Upgrade Path DescriptionFrom a Network Location,Status of Unity Connection Cluster During RU Status of Unity Connection Cluster During L2 UpgradePrerequisites for Upgrade Duration of UpgradeExpand Tools and select Cluster Management Task list to Upgrade to Unity Connection Shipping VersionUtils iothrottle disable From the Software Upgrades menu, select Install/Upgrade To Upgrade the Unity Connection ServerUpgrading the Unity Connection Server Connection Server, page 3-7sectionTo continue monitoring the upgrade, select Assume Control To Apply a COP file from Network Location Applying COP file from a Network LocationRollback of Unity Connection Important Considerations for RollbackRollback Scenarios Page Page Task List for Configuring a Unity Connection Cluster Configuring Cisco Unity Connection ClusterAdministering a Unity Connection Cluster Checking the Cluster StatusManaging Messaging Ports in a Cluster Server Assignments and Usage of Voice Messaging Ports Stopping All Ports from Taking New Calls Restarting All Ports to Take Calls Server Status in a Unity Connection Cluster From the Tools menu, select Cluster Management Changing Server Status in a Cluster and its EffectsTo Manually Activate a Server with Deactivated Status Manually Activating a Server with Deactivated StatusStatus Change Effects Shutting Down a Server in a Cluster Server EffectsTo Shutdown a Server in a Unity Connection Cluster Replacing Servers in a Cluster Understanding Cluster in DetailHow a Unity Connection Cluster Works Page Page Migrating a Physical Server to a Virtual Machine Maintaining Cisco Unity Connection ServerTo Replace a Publisher Server Replacing a Publisher ServerTo Replace a Subscriber Server Replacing a Subscriber ServerHtml Replacing the Non-Functional Server Tasks ProcedureCommand show cuc cluster status Maintaining Cisco Unity Connection Server To Change the IP Address of a Standalone or a Cluster Server 10xcucsecix.html Adding or Removing Unity Connection LanguagesInstalling Unity Connection Language Files To Install Unity Connection Language Files from a Disk Installing Unity Connection Language Files from a DiskSelect Next Code uninstalled Removing Unity Connection Language FilesTo Remove a Unity Connection Language File Page Status of Licenses Installing Licenses on the PLM serverHtml#CPLMTKG69E915800 Html#CPLMTKAA222E9400Migrating Licenses Licenses in Unity Connection ClusterUsing Cobras Tool, Using Upgrade Process, Using Cobras ToolTo Migrate Licenses Using Cobras tool Migrating Licenses from Cisco UnityViewing Reports for Licenses Using Upgrade ProcessViewing the License Usage Viewing the Last Connectivity Time with the PLM ServerViewing the Last Compliance Time License Parameters for Unity Connection FeaturesLicense Parameter Feature Description