Lucent Technologies 560-201-113 manual Getting Help

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Introduction

Only active windows are displayed.

TThe terms option buttons and radio buttons refer to the same object.

Throughout this guide, the term PARTNER refers to all versions of the following systems:

PARTNER Advanced Communications System (ACS)

PARTNER Endeavor

PARTNER II

PARTNER Plus

PARTNER

Getting Help

If you have questions about or problems with the PassageWay Service Provider that this guide does not resolve, call the Lucent Technologies National Customer Care Center at 1 800 628-2888 or your local Authorized Dealer.

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Contents Getting Started Your Responsibility for Your Systems Security WWW Home Contents Using Partner Extension Programming Index Figures Introduction What is the PassageWay Service Provider?Connect Partner Extension ProgrammingAbout This Guide Page Conventions Used in This Guide User ResponsibilitiesGetting Help Overview Installing and Configuring PassageWay Service2 ProviderNew PassageWay Service Provider Users Installing and Configuring the PassageWay Service Provider PassageWay Service Provider Components Components of the PassageWay Adapter PassageWay Service Provider Requirements Page  Partner ACS Before You Begin Installing the PassageWay Adapter Connecting the Line Cord to the PassageWay Adapter Connecting the Modular Phone Cord to the PassageWay Adapter Page Installing the Software Page Page Page Find PassageWay Link Dialog Box Page Sample PassageWay Configurator COM Port Dialog Box Partner System Version Dialog Box Telephone Models Dialog Box Extension Number Dialog Box Sample Phone Line Information Dialog Box Choose Outside Line 10. Sample Feature Buttons Dialog Box Page Page Page Page Select UnInstaller for Service Provider Removing the PassageWay Service ProviderPage Installing and Configuring the PassageWay Service Provider Page Using Partner Extension Programming What is Partner Extension Programming? What is Partner Extension Programming? Page Page Page System Administration Capabilities Helpful Hints PassageWay for Partner Running Partner Extension ProgrammingPartner Extension Programming Message Box Sample Reading Telephone Status Box Sample Partner Extension Programming File Troubleshooting General Troubleshooting PassageWay for Partner Troubleshooting Problem 6 You cannot make a call with the speakerphone Troubleshooting Troubleshooting Troubleshooting Troubleshooting Problem 18 You receive an error when you shut down Windows Problem 17 The PassageWay Link is not always detectedProblem 19 Your COM serial port is not recognized Troubleshooting Problem 24 a message box appears displaying the message Problem 26 a message box appears displaying the message Problem 25 a message box appears displaying the messageProblem 27 a message box appears displaying the message Problem 28 a message box appears displaying the messageProblem 31 a message box appears displaying the message Problem 30 a message box appears displaying the messagePassageWay Adapter LED Problem 1 The LED is offTroubleshooting Partner Extension Programming Feature X with feature Y failed… Problem 4 Partner Extension Programming does not run Problem 1 Connect displays the message This application Troubleshooting ConnectTroubleshooting Failure Code Failure Code -134 or Failure Code -131, -132, -133, orFailure Code -200 and above Troubleshooting Then terminates PC Serial Ports Background IRQ Mechanism Page IRQ Serial Ports Under Windows Workarounds and Solutions to IRQ Conflict Problem Page Page Selecting an Add-On Serial Port Card Page Index IN-2